[Resolved]  Honda — HONDA ETERNO SCOOTER SPARES

Address:

Mumbai Suburban, Maharashtra

I HAVE PURCHASED ETERNO SCOOTER FROM OM SAI HONDA ,MALAD,MUMBAI ON 12/03/2009.BUT TO MY SURPRISE THE PRODUCTION OF ETERNO WAS STOPED. I AM DOING MY SERVICING REGURLARLY AT OM SAI HONDA'S SERVICE CENTRE AT KANDIVLI WEST, MUMBAI, AS I AM HAVING COMPANYS EXTENDED WARRANTY VALID UP TO 12/03/2014. ON LAST SERVICING ON 09/11/2010 I TOLD SERVICE ENGINEER THAT MY SCOOTER IS BEING POOLED AT ONE SIDE & AFTER EXAMINING HE TOLD ME THAT SCOOTERS STEARING CONE SET HAS TO BE REPLACED & HE TOLD ME TO BOOK THE SAME WITH SPARES DEPT.WHICH I DID ON 09/11/2010 BUT TILL TODAY (23/11/2010) THE PART IS NOT RECEIVED.
NOW MY QUESTION IS THAT 1) WHEN WILL I GET THAT PART. 2) IS THIS MY DUTY TO BOOK SPARE A PART .
I HAD PAID ON 25/08/2010 RS.1041/- FOR STARTOR COMP PART NO N 32588 & RS.275.75 LABOUR CHS. TOTAL OF RS.1317/- VIDE BILL NO SP316647 TO OM SAI HONDA. WHAT IS THE USE OF COMPANY'S EXTENDED WARRRANTY?
CAN HONDA COMPANY ARRANGE EARLY FOR MY SPARE PART & ASK DEALER OM SAI HOND TO REFUND MY ABOVE CHARGES.

MANGESH RAUT