[Resolved]  HP Compaq — Non receipt of Lap top Care Pack

Dear Sir
I had Purchased a Additional warranty ( Care pack ) for my Compaq lap top from an Authorised dealer of HP compaq -- mssr Infocity, borivali west, mumbai in March 2008.
inspite for the cheque amount being received by this Dealer " infocity, borivali "
we have still not receieved any reply or the care pack till date.

i have contacted many concerned officers of Hp india, but they are giving vague replies..
please note the my 1 year warranty has expired on 31 july 2008 ..But i hav paid for the care pack in March 2008.

Attaching herewith the coressponce that i have had with the Concerned HP india people as below






from Bhattacharya, Amal (PSG Services) <amal.[protected]@hp.com>
to Rajendra Padhi Gmail <[protected]@gmail.com>,
"D, Mohan Kumar" <mohan-d.[protected]@hp.com>,
rajpadhi Rajendra Padhi <[protected]@gmail.com>
date Wed, Jul 16, 2008 at 1:38 PM
subject RE: Regards non receipt of Care pack for Compaq Laptop. Reminder
mailed-by hp.com

hide details Jul 16


Reply


Hi Rajendra, received your e-mail, I would put my efforts to resolve this asap,
regds

From: Rajendra Padhi Gmail [mailto:[protected]@gmail.com]
Sent: Tuesday, July 15, 2008 11:47 AM
To: D, Mohan Kumar; Bhattacharya, Amal (PSG Services); [protected]@gmail.com; rajpadhi Rajendra Padhi
- Show quoted text -

Subject: Regards non receipt of Care pack for Compaq Laptop. Reminder

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Dear Mr Amal Bhattacharya, Care division, HP india

Good Day to you .

After getting the Number from you, i had contacted Mr Ajan Bhaumik, Sales dept regards the Non receipt of the Care pack from HP India.

He Sait that he had contacted Mr Prashant, the Partner of Infocity and he told that everything would be sorted out and i would receive the care pack soon.
Till about 2 weeks, nothing had materialised then, i had taken the contact Numbers of Mr Prashant, Mobile nos [protected] and [protected], Based in Navi Mumbai .

Mr Prashant then asked me to send a Fax of the Invoice copy for purcahse of the HP care pack, which i did immediately..

Now for last 2 to 3 weeks, Mr Prashant tells me everytime that he is looking into the Matter and I will be get the care pack soon ..
He says he will call in 2 hours everytime, but does not call at all.

Sir please note that my eligibility for the care pack will expire on 31st July and therefore i should get it, before that date..

I please request you to take up the matter very very urgently with the concerned persons..


I await your quick response .

[protected] Forwarded message[protected]
From: Rajendra Padhi Gmail <[protected]@gmail.com>
Date: Sun, Jun 8, 2008 at 3:48 PM
Subject: Regards non receipt of Care pack for Compaq Laptop. Reminder
To: amal.[protected]@hp.com, amal.[protected]@hp.com, [protected]@gmail.com
Cc: rajpadhi Rajendra Padhi <[protected]@gmail.com>, [protected]@gmail.com


Dear Mr Amal

Good Day to you.
Sir this is reminder sent to you to please Expadiate the Delivery of the Care Pack for the Compaq Laptop.

all the details of Invoice have been sent to you earlier, As per our Telephonic Talk..

As infocity was your Authorised Dealer, We had Paid to them for the Care pack..
The Cheque has already been Encashed by Infocity but we are still to receive the Care Pack.

Now ii is the Sole responsibility of HP india to sort out the Matter with Infocity and Send us the Care Pack ASAP.
Please Note that we are in a hurry as Our yearly Warranty will Expire on 31 July 2008. Before which we should have the Care pack in Hand.

Kindly take this matter very seriously with your Company...

We await your quick response...


Thanks & regards

Mr Rajendra Prasad Padhi.

Address
Shramsafalya Bunglow, 6th Road, Daulat Nagar,
Borivali East, mumbai - 400066.
Phone[protected]
Mobile[protected].


[protected] Forwarded message[protected]
From: Rajendra Padhi Gmail <[protected]@gmail.com>
Date: Tue, May 13, 2008 at 9:19 PM
Subject: Regards non receipt of Care pack for Compaq Laptop.
To: amal.[protected]@hp.com, [protected]@gmail.com



Dear Mr Bhattacharya

Good Day to you.
Sir as per our talk today, I am sending herewith the Details of Invoice as issued by Your Borivali west, Mumbai Authorised Dealer, INFOCITY.


DEALER NAME - INFOCITY

TAX INVOICE NO . 17848 DTD 5TH MARCH 2008.

HP CARE PACK 1+2 = 3 YEARS WARRANTY.

AMT PAID - Rs 6723.00

Paid by Cheque no " 373048 dated 5 th march 2008.

PUNJAB NATIONAL BANK, DAULAT NAGAR, BORIVALI EAST, MUMBAI - 400066.





FOR COMPAQ 303 LAPTOP.

S.NO CND 7062GYL

DATE OF PURCHASE 1st AUGUST, 2007.

Purchased from VIJAY SALES, BORIVALI WEST.


Please note that our cheque has been realised from our Account, But till Date we have not received any Care pack or Any communications from HP india or your dealer INFOCITY.


I please request you to look into this matter urgently and Do the needful.




.



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Thanks & Regards

Mr Rajendra prasad Padhi

Mumbai.