[Resolved] HP Compaq Notebook V3424au — inherent motherboard problem | |
I bought a [HP v3424au] laptop 2 years back at 35,000 rs.just recently laptop display crashed. so I went for a hp care for inspection.they told me that it is motherboard problem ,so I have to pay 10,000 rs for new motherboard[my laptop is out of warrnaty period]. ********* => Then I have a detailed conversation with HP customer care [no 30306363]..they told me some shocking facts.. 1.HP executive told me that there is motherboard quality issue in some batches of HP laptops..they got many motherboard failures reports of the same type.HP ppl admitted that there is serious motherboard quality issue in some of the batches of laptops. 2.now they r asking me to pay 10,000 rs more for new motherboard ..that too they will only give 90 days warranty . wow. first provide faulty motherboard than ask me to pay 10,000 more.. 3.look what bizarre thing..HP has supplied me defective motherboard laptop[ HP also admitting it]. and asking me to pay 10,000 for new one[ saying that ur laptop is out of warranty].. ********* => Guyz with HP laptop advised to go for the motherboard inspection as early as possible..and replace them within the warranty period.. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
its so damn gadget :(
pathetic laptop by hp compaq
I HAD PURCHASED HP COMPAQ 3424 AU LAPTOP IN 2007, THE SOUL PURPOSE OF BUYING THE COMBINATION FOR AMD AND NVIDIA FOR FOR GOOD GRAPHICS, I HAD EVEN INSTALLED EXTRA RAM FOR THE SAME SO I GET A GOOD PERFORMANCE.
THAT WAS THE DAY I CURSE MYSELF FOR AND BELIEVE ME I AM REGRETTING FOR THE DECISION MADE, INITIALLY FOR THE FIRST 6 MONTHS THE LAPTOP WAS WORKING FINE WITHOUT ANY ISSUES. THAN ONE FINE DAY SUDDENLY THE DISPLAY WAS CONKED OFF, TOOK IT TO SERVICE CENTRE IN PUNE THEY TOLD THE MOTHER BOARD IS CONKED OFF AND THE MOTHER BOARD WAS REPLACED THEN AFTER I AM FACING THIS ISSUES CONTINOUSLY FOR LAST 2 YEARS.
THE HP CENTER IN PUNE REPLACED 3 MOTHER BOARDS SINCE THE DAY I PURCHASED, THOUGH IT WAS A 1+1 EXTENDED WARRANTY OFFERED BY HP, BUT I FEEL HP SHOULD HAVE CALLED ALL THESE V3424AU MODELS BACK AS SOON AS THEY KNEW IT WAS A FAULTY LAPTOP INSTEAD OF PLAYING WITH THE CONSUMER MONEY AND KEEPING THEM BLIND.
THE HP CENTER SHOULD HAVE REPLACED THIS MODEL WITH SOME GOOD MODEL AS AFTER ALL ANY MIDDLE CLASS PERSON CANT BUY LAPTOPS EVERY YEAR AS LAPTOPS COST ARE MUCH HIGHER THAN NORMAL DESKTOPS.
SPOKE TO THE CALL CENTER THEY SAY AS ITS OUT OF WARRANTY, AND THE MOTHER BOARD WAS REPLACED LAST YEAR IN JUNE, SO EVEN ONE YEAR IS NOT OVER BUT WARRANTY IS NO MORE APPLICABLE.
I FEEL I AM CHEATED BY HP COMPAQ AS THEY KNEW THIS PIECE IS NOT DESIGNED FOR OUR CLIMATE THEN WHY WAS THIS INTRODUCED AS LAPTOPS ARE MEANT TO BE LAST LONGER.
MY SINCERE ADVICE WOULD BE TO PUT SOME EXTRA MONEY AND GO FOR SOME OTHER BRANDS AS HP IS NOT AT ALL RELIABLE IF YOU ARE LOOKING FOR LAPTOP TO WORK FOR SOME LONG TIME LIKE 5 YEARS OR SO THEN SINCERELY DONT GO FOR HP COMPAQ BRANDS. THEY SUCK BIG TIME AND ARE PATHETIC.
JUST WONDERING WHY DOES A GIANT COMPANY LIKE HP COMPAQ INTRODUCE SUCH PATHETIC LAPTOPS IN THE MARKET WHICH ARE NOT DESIGNED FOR INDIAN CLIMATE.
I HAD PURCHASED HP COMPAQ 3424 AU LAPTOP IN 2007, THE SOUL PURPOSE OF BUYING THE COMBINATION FOR AMD AND NVIDIA FOR FOR GOOD GRAPHICS, I HAD EVEN INSTALLED EXTRA RAM FOR THE SAME SO I GET A GOOD PERFORMANCE.
THAT WAS THE DAY I CURSE MYSELF FOR AND BELIEVE ME I AM REGRETTING FOR THE DECISION MADE, INITIALLY FOR THE FIRST 6 MONTHS THE LAPTOP WAS WORKING FINE WITHOUT ANY ISSUES. THAN ONE FINE DAY SUDDENLY THE DISPLAY WAS CONKED OFF, TOOK IT TO SERVICE CENTRE IN PUNE THEY TOLD THE MOTHER BOARD IS CONKED OFF AND THE MOTHER BOARD WAS REPLACED THEN AFTER I AM FACING THIS ISSUES CONTINOUSLY FOR LAST 2 YEARS.
THE HP CENTER IN PUNE REPLACED 3 MOTHER BOARDS SINCE THE DAY I PURCHASED, THOUGH IT WAS A 1+1 EXTENDED WARRANTY OFFERED BY HP, BUT I FEEL HP SHOULD HAVE CALLED ALL THESE V3424AU MODELS BACK AS SOON AS THEY KNEW IT WAS A FAULTY LAPTOP INSTEAD OF PLAYING WITH THE CONSUMER MONEY AND KEEPING THEM BLIND.
THE HP CENTER SHOULD HAVE REPLACED THIS MODEL WITH SOME GOOD MODEL AS AFTER ALL ANY MIDDLE CLASS PERSON CANT BUY LAPTOPS EVERY YEAR AS LAPTOPS COST ARE MUCH HIGHER THAN NORMAL DESKTOPS.
SPOKE TO THE CALL CENTER THEY SAY AS ITS OUT OF WARRANTY, AND THE MOTHER BOARD WAS REPLACED LAST YEAR IN JUNE, SO EVEN ONE YEAR IS NOT OVER BUT WARRANTY IS NO MORE APPLICABLE.
I FEEL I AM CHEATED BY HP COMPAQ AS THEY KNEW THIS PIECE IS NOT DESIGNED FOR OUR CLIMATE THEN WHY WAS THIS INTRODUCED AS LAPTOPS ARE MEANT TO BE LAST LONGER.
MY SINCERE ADVICE WOULD BE TO PUT SOME EXTRA MONEY AND GO FOR SOME OTHER BRANDS AS HP IS NOT AT ALL RELIABLE IF YOU ARE LOOKING FOR LAPTOP TO WORK FOR SOME LONG TIME LIKE 5 YEARS OR SO THEN SINCERELY DONT GO FOR HP COMPAQ BRANDS. THEY SUCK BIG TIME AND ARE PATHETIC.
JUST WONDERING WHY DOES A GIANT COMPANY LIKE HP COMPAQ INTRODUCE SUCH PATHETIC LAPTOPS IN THE MARKET WHICH ARE NOT DESIGNED FOR INDIAN CLIMATE.
I Presario v3424au and have the same problem its only 2.5 yrs and my mother board has gone too. I am not ready for a full replacement. My question is will a board level repair will work for this kind of problem. If any one of you have done something in Bangalore Please tell me the name and contact of the shop. My email id [protected]@gmail.com
compaq laptop V3424AU — laptop is not working
i bought V3424AU laptop 2.5 yr back costing 33,000 rs. 6 months it work normally as vista is slow but it was still working and after six month it started giving problem. dealer said that this series is failure and ater a year crossed it is out of warranty and then also it is making problem one day its showing no display then again i send it to dealer . they said mother board is not working. i asked them to send this it to company but they said this series is failure but they changed mother board and charged 6000rs.and after that i took connection of broadband and antivirus all that,the very next day again it stop working.please i want company to see over this matter.its very bad that customer suffer for the trust given by company and i am hoping for some positive result.
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