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HUL Pureit - non delivery of germ kill kit

 
56 Reviews
User
  divya77
Dear Sir,
This is to bring to your notice that a pureit germkil battery kit and microfiber mesh replacement was ordered by me on 25th of June. Till date the kit has not been received.I am talking to HUL’s customer care executives almost everyday to enquire about the status but they all have just one reply that they are really sorry for the delay and that the kit will be delivered within 48/72 hrs.
Initially they told me it will take 1day/2days to process the request
Then they said that they are having some problem with their field executives and a person will come positively in 3 days. Every time a new complaint number was given and an SMS was sent that the person will come and replace the kit, which appeared very convincing.
After that the excuse was that the complaint is set at top priority/most urgent status, and will be attended by tomorrow.
More so, on 5th of july, I received an SMS that your complaint has been “attended”, which came as a shock to me as no one has come to replace the kit here. I called again at HUL helpline, the customer care executives take my details but after that they disconnect the call.
Then I dropped a long mail to HUL pureit complaint cell and lost all hope of getting the kit replaced. But on 15th, HUL gave a call from Mumbai (912267165600) that they are sending the kit and it will reach in 3 days.
Am waiting still.......
The cost of innumerous calls is not as pinching as the wait. They should tell once and for all the cause of delay and the time required by them ( 1 month- 2 months) to give a replacement, instead of keeping the customer waiting.
thanks and regards
Divya Gupta
#9811660596
Complaint comments 55 Comments     Updated:
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Comments

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User
s.venkataraman HUL Pureit  - India
 

Battery Kit delivery delayed for a month - HUL Pureit

I also trying to contact 9840950950 to order battery, as the local dealer (Trichy Town) number is not available. Please help me to get the number to order battery or SMS the number.

S.Venkataraman
09442707329
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Vikas Kumar HUL Pureit  - India
 

Non Delivery of Kit after so many days. - HUL Pureit

My Pureit Customer Id is 1925838246.
I ordered the Pureit kit to be supplied on 26th April '08. Your Pureit ENGINEER told me kit would be surely delivered by 28th April '08. After I think 4 calls from Monday till today no response. Everytime agents says your complaint has been forwarded & would be dealt in 24 hours.
If this is the way things would be delivered I severly doubt what would happen when I buy it & your batteries would be delivered. That I think would be the worst situation.
Whosoever is reading please note, this way you are surely tarnishing HLL's good image even though your product PUREIT is good.
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balaji gadi HUL Pureit  - India
 
i balaji gadi residing at T-20/408, pratiksha nager sion koliwada mumbai-22 cell no 9820761202. i purchased one pureit water filter Sr.No. RPM 0500189085 last 4-5 months back. from Sion/Dharavi Branch and given me nos.9223600600, 24041552 & 9821076305.
Now battery kit showing red since last 15-20 days & lost my bill, therefore i have not the address of Dharavi branch to contact & replace battery kit.
i tried to contact on all above nos. but 9821076305 is replied not recheable since last 15 days & 9223600600 no after lifting just gives ring tones & 24041552 this no might be dead nobody is responding to my compliants, therefore please give me new contact no or send any person to replace battery kit its very urgent & if possible replace today itself. I leaving Bombay for a month mostly on Monday. so please it be done before Monday.
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User
TAMILSELVI PERUMAL HUL Pureit  - India
 

very poor customer care / service - Pure It

Booked for a new tap and cartridge. Just nearing a month, yet to see the supply of the product. Repeated calls made no headway. Never xpected such poor response. Is it from company side or staff side? Fedup and no words to xpress our feelings. very very fed with their poor service.
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User
TAMILSELVI PERUMAL HUL Pureit  - India
 
Booked for a new tap and cartridge. Just nearing a month, yet to see the supply of the product. Repeated calls made no headway. Never xpected such poor response. Is it from company side or staff side? Fedup and no words to xpress our feelings. very very fed with their poor service.
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User
T.R.Jeevakala HUL Pureit  - India
 

very poor customer care - HUL Pureit

Sir I am at coimbatore my id 625283814. Called ur service centre no +9198409 50950 on 22nd of nov 2008. Repeatedly kept calling once in 3 days there after. Only today 5.12.08 has ur representative come to attend the call. Wat kind of service are u giving your customers.
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User
Ramnarayanan HUL Pureit  - India
 
Dear Sir,

I have booked for replacing abattery kit one month before. Till now i have not received the new kit.
I have reminded many times over phone & one time visited to their coimbatore office, till now no response from the dealer. very very poor response. I am really upset over your service support.
I need your assistance for the same.

Thanks & REgards,

Ramnarayanan
Customer ID for pureit: 1925992733
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User
Solomon Hindustan Unilever Pure It  - India
 

waiting for the delivery of the battery kit from 20th June - Hindustan Unilever Pure It

My name is Solomon. I have purchased pure it in the year 2006 at chennai. The product no. RPM05 00104632. I have already replaced the battery by ordering the same through my relatives at chennai in 2008. Last year end I have moved out to Bangalore

Now I am very much upset over their so called good customer support system for delivering the kit. I have ordered for the battery kit on 20.6.09 order no. S09blr1774011527. they promomised me that they will be delivering the same by 25th of June. Since I could not get even a telephonic call on 27th I got back to them and they gave the complaint no: C091244079. Inturn the helpline person informed me that on 29, they will deliver the battery kit.

After waiting for more than 15 days, again I called the helpline and he gave the complaint no: C091271748 and informing that by on 6th definately they will deliver the kit. Now I have waited patiently up to 11th and today I made a call. As usual by sayin "we understand your problem" he registered the complain and gave the complaint No. C0912945390. When I instisted he told that he will be connecting his senior sales executive. Nearly after minute the response came that he is not available in his table.

Frustrated again, just now I made a call again another helpline person repeated the same the meaningless words "we understand your problem" and not given the complaint no.

As a customer I do not know, after buying their product why we have to suffer like this. Even in my first call I told them very clearly that the red indicator is alost full and I need the replacement immediately. He assured but the company fails to complie their responsibility. The irresponsblility and their hypocratical talks like "they are attending immediately" irriate like anything. The after sale service is especially very very very poor in Bangalore.

Regards. Solomon
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User
Joshua Hindustan Unilever Pure It  - India
 
I agree with their poor performance in the serivice end. It is frustrating
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User
NEELIMA SHARMA HUL Pureit  - India
 
SIR I AM NEELIMA FROM DELHI MY CONTACT NO.9968071036 ON BOOKING TIME OF PUREIT WATER PUREIFIER.I AM ORDER FOR BATTRY KIT OF PURIEFIER ON 31/08/2009.ON COMPANY
HELPLINE NO.9212500600.I AM CALL SO MANY TIME ON THIS NO. BUT NOT RESPONSE BY COMPANY EXICUTIVE.PLEASE SIR RESPONSE MY COMPLAIN IMMIDIATLY.
THANK YOU.
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User
Sanjay Maleta HUL Pureit  - India
 

Non-delivery of Germ kill battery - HUL Pureit

I bought a Pureit Home Water Purifier in about July 2009. Recently the Germ Kill Battery Kit needed replacement and as suggested in the instruction manual we called the helpline number on 15th Sep-09 order for the Kit replacement. We were told it would be delivered in 3 working days. 18th Sep- 2009, we called again to check about the status since we had not received any replacement kit, and we were told that our request would be put on “higher priority” and that someone would deliver the kit by end of day.

We haven’t heard from anyone even as of this morning. So I called their helpline no. (9212500600 and the call centre executive very promptly told me that we have the record of your calls but we cannot do anything except put the request in the system. We don’t have any contact with anyone from the company sales or service people. When I asked if she could give a manager’s number she said she doesn’t have one.

I find this entire thing a mockery of customer service.
I bought the product on the assurance that it was being sold by a reputed company like Hindustan Lever and was promised that all the spares and service would be easily available. But like many others my experience has been otherwise.

Not only does this indicate that not enough attention has been paid to the after sales service by Hindustan Lever, it also, in a lot of ways, indicates that the company is only worried about the sales of these products and then leaving the hapless customers to fight for themselves.

I guess we will have to resort to the word of mouth publicity and ask our friends and colleagues to stop buying Pureit (although the product itself is good).
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User
pureit HUL Pureit  - India
 
Dear Balaji Gadi,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.hul@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team
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User
pureit HUL Pureit  - India
 
Dear Neelima Sharma,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.hul@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team
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User
pureit HUL Pureit  - India
 
Dear Vikas Kumar,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.hul@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team
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User
Mohammed Ahamed HUL Pureit  - India
 

faulty instrument not replaced - HUL Pureit

I purchased pureit water purifier on 12-10-09, from rushabh distributor in bel road.... i asked them to chek the product but they said just ok... i brought home and tried filling water and found the product to have crack in the water collection chamber... so immediately in the next day i have made a complaint... it has been sixteen days of calling to the customer care till now I have not got the faulty instrument replaced.
kindly help me.
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User
pureit HUL Pureit  - India
 
Dear Mr. Mohammed Ahamed,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.hul@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team
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User
gurupada pramanik HUL Pureit  - India
 

battry - HUL Pureit

inspite of my order of battery and confirmation by call centre to replace it at 7 p.m service centre not coming on that time. service centre is it totally vogus,bad,bluffing instrument.

gurupada pramanik
9830779553
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deep HUL Pureit  - India
 
If you want to contact Pureit (water) consumer care, email to pureit.hul@unilever.com or log on to : http://www.pureitwater.com/contact_us/contactus.aspx
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User
Suresh Kumar Hindustan Unilever Pure It  - India
 
Complaint made on 24 Feb, promised to attend within 48 hours. No one visited till 03 Mar 10 and on top of it...on 3rd Mar I am being told that ur previous complaint has been closed. Now fresh 48 hours...really ridiculous behaviour (Contacted many persons like Tanuja, Arun and lot others on 9212500600)...Please have a little shame on the name of company...its a reputed one...
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Mahesh Gupta HUL Pureit  - India
 
Hi, I am Mintu Gupta from Maholi Distt Sitapur near Lucknow. few months back i had purchased a Pureit number RPB0500290517 whenever i called them to change the battery, every time i got battery within few hours. I want to speak thank to service team of Pureit. Lucknow.

Thanks/ All the best
Mintu Gupta
Maholi-Sitapur Lucknow.

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    HUL Pureit - non delivery of germ kill kit