Ibibo — flight amount got debited ticket not yet booked

Address:

Mumbai City, Maharashtra

Its an harrasment,yesterday i booked a ticket frm mumbai to chennai 7.55am flight,for the same even the amount of Rs3649 have got debited from my icici bank account,later the processing get stopped saying network error.

For the same i wrote a mail to IBIBO to get the tickets,they have replied my mail it seems withiout checking asking for my account statemnt,so i called upon there customer care to understand the problem,fortunately Mr,Rajesh stated me he recievd the amount and the same will be credited back to my account in tat period of 7-10days,i asked for my ticked they said its not booked yet,

Let me know if the tickets cant be booked why at the 1st order the amount got debited
Incase of server error cant you guys book the ticket now the same tickets are costing me 5200 what am i suppose to do?
who is going to bear the cost for delay

I hope writing this mail may help me as well as help you to serve better

Rgdfs