[Resolved] ICICI ATM At Panchpakhadi — less money given by icici atm | |
i am a regular visitor of icici bank atm located at panchpakhadi Thane west. In month of Feb i visited atm but brinks security had come to refill money at that moment so i have wait outside atleast for 40 min. Once they have completeted with this task of refilling money i was the first one to access atm. I requested for Rs.8000. wherein that machine gave me all thousand notes.Now it should be eight notes of thousand but one note i found out to be a hundred note.So here almost i got rs.900 less from atm. It was almost 8.15pm so could not go to branch as it must be almost closed. security gave me the number of customer care to complaint but phone at atm was not working so i have call up on charged no.from my own cell...Once i dialled IVR just gave me the options of there products but not atall connecting me to customer executive i have try so hard to reach customer care executive. atlast i cud not reach executive so next day i went to the branch located at ram maruti rd, Thane west.I waited so long hrs there so that my complaint cud be heard.Finally executive noted my complaint and gave me a so called complaint no and asked me to wait 17 days.still i cud not get my money back. still waiting.and as per icici they cannot find out tat i got rs.900 less from atm as they do not have record.In there so called bloody systems they say tat i had completed with the transaction of Rs.8000 and its done.They cannot find valid record of rs 900 and they cannot do anything more than this.and they gave me such a bull answer almost after 1 month.SHAME ON ICICI FOR DUPING THE OLD CUSTOMER IN SUCH A BAD MANNER.NOW WHERE IS MY RS 900 IN THE POCKET OF BRINK SECURITY??? Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
I do support the bull- system of ICICI customer care executives, who are not ready to listen to the customers' pain. I have the same experiencing of receiving the less fund from the ATM and have been sending so many mails and making many complaints, but the executives are treating as if i was making the fake complaints. Below are the no. of emails i had sent to the ICICI, RBI and other heads, but all were waste:
[protected] Forwarded message[protected]
From: Pushpendra Gupta <[protected]@gmail.com>
Date: Mon, Oct 26, 2009 at 2:19 PM
Subject: Re: Appeal to Get the Justice
To: [protected]@icicibank.com, [protected]@icicibank.com, [protected]@rbi.org.in
Cc: customer.[protected]@icicibank.com, [protected]@icicibank.com, [protected]@icicibank.com, [protected]@icicibank.com, [protected]@icicibank.com, [protected]@icicibank.com, [protected]@icicibank.com, [protected]@rbi.org.in
Hi All,
Can someone take a pain to reply to my below query? It seems, the ICICI bank is no more concern about the customers' concern.
I am also sending a letter to the "Chairman and Managing Director- ICICI" at below address, with a print out of the all the below emails, to let him learn that there is a probably lack of staff with ICICI, which could be prompt to response to the query of the customers.
Chairman & Managing Director, ICICI Bank
10th Floor, ICICI Tower, South Tower, Bandra- Kurla Complex
Mumbai, MAHARASHTRA - 400051
Highly disappointed Customer,
Pushpendra Kumar Gupta
[protected]
On Sun, Oct 25, 2009 at 11:25 PM, Pushpendra Gupta <[protected]@gmail.com> wrote:
Shri G. Jaganmohan Rao
Chief General Manager,
Reserve Bank of India
Dear Sir,
I am Pushpendra Kumar, facing problem with the ICICI bank. My elder brother withdrew 20k Rs. on 20th Oct.09 from one of the ICICI ATMs in Delhi, however received only 16k. We made immediate complaint, but the response from the bank is as if we were making fake reports. (Email attached Below)
I had written a mail to "Mr. A.Kamani, Joint General Manager and Head Branch Banking - ICICI", but to my chagrin, I didn't get any response, which led me to a high degree of disappointment from such a huge Bank. Now I am loosing hope to get any assistance or proper communication from the Bank, where the Head is not listening to the Customers' complaints.
I am unable to think other than to share the incident with the media and to file a case against the Bank, to get it published so that others could be aware about the dullness and rudeness of the ICICI executives.
I need your guidance to handle the case. I would appreciate if you kindly let me know the right way to handle the situation.
Looking forward for your kind response.
Thanks and Regards,
Pushpendra Kumar Gupta
On Fri, Oct 23, 2009 at 12:03 PM, Pushpendra Gupta <[protected]@gmail.com> wrote:
To,
Mr. A. Kamani
Joint General Manager and Head Branch Banking
I am Pushpendra Kumar, writing this mail on behalf of my elder Brother
Mr. Naveen Kumar Gupta, having his Salary Acc (No[protected] with
ICICI.
It was on 20th Oct 2009, when Mr. Naveen committed a withdrawn of 20k
from One of the ICICI ATM near "Near Apolo Hospital, New Delhi". It
was surprise to see that there were (10* 100) Notes in between of (30*
500) Notes which comes to the total of 16k instead of 20k which was an
intended amount.
Please note: It never happens that currency of various denominations
come out in Jumbled form, but this is what exactly happened in our
case. If it were all 500 denomination currency then it would have been
(40 * 500) = 20K, however 10 Notes of 500 Rs. were replaced by 100 Rs
which caused to be a loss of 4K Rs to Mr. Naveen. I want to draw your
attention to that point as well. There might be a hole in your system,
which would have caused this problem.
We immediately registered a complaint with customer care number
SR[protected], but to our disappointment your system is responding as if
we are making fake claim. I am highly disappointed with Mr. SYED ALI
ASGHAR, Customer Service Officer's email, The name in his signature in
"Bold Letters" shows the negative attitude in his communication and I
believe a customer Service Officer should not Yell by keeping his
names in the Bold Letters or probably Mr. Asghar doesn't know the
email etiquette - Another feedback to you.
Mr. Kamani, we want your intervene in this matter and a proper
solution asap. A response from your end will prove a feedback for me
to not to voice my concern through other mediums/channels.
Looking forward some fast response.
Thanks,
Pushpendra Kumar Gupta
[protected]
-----Original Message-----
Dear Mr. Gupta,
Your complaint has been already registered with the Service Reference
number SR[protected].
According to the Service Request SR[protected], the transaction has been
verified & found to be fully paid & successful as per our records.
Hence, we will be unable to reverse the amount of Rs 4, 000.
Sincerely,
SYED ALI ASGHAR
Customer Service Officer
ICICI Bank Limited
-----Original Message-----
Dear Sir / Madam,
I have one salary a/c[protected], Name : Naveen Kumar Gupta).
Yesterday I was withdrawing Rs. 20000/- from one of your ATM machine.
When I was getting the money it’s 500x30=15000/- & 100x10=1000/- total
Rs. 16000/-, but in my a/c showing of Rs. 20000/- debited. Immediate I
was visited at your nearest Branch in NFC (New Friends Colony) and
inform about this incident, but they were advise to me for make a call
at Customer Care. I was made a call to customer call also and inform
about this now I am getting one Complaint No SR[protected], Dt.
20.10.2009.
Now I request you please confirm how much time you will take to
resolve my this problem and when I can get my short money of Rs.
4000/- in my a/c.
Looking forward for your positive response ……..
Thanks & Regds
Naveen Kumar Gupta
[protected] Forwarded message[protected]
From: Pushpendra Gupta <[protected]@gmail.com>
Date: Mon, Oct 26, 2009 at 2:19 PM
Subject: Re: Appeal to Get the Justice
To: [protected]@icicibank.com, [protected]@icicibank.com, [protected]@rbi.org.in
Cc: customer.[protected]@icicibank.com, [protected]@icicibank.com, [protected]@icicibank.com, [protected]@icicibank.com, [protected]@icicibank.com, [protected]@icicibank.com, [protected]@icicibank.com, [protected]@rbi.org.in
Hi All,
Can someone take a pain to reply to my below query? It seems, the ICICI bank is no more concern about the customers' concern.
I am also sending a letter to the "Chairman and Managing Director- ICICI" at below address, with a print out of the all the below emails, to let him learn that there is a probably lack of staff with ICICI, which could be prompt to response to the query of the customers.
Chairman & Managing Director, ICICI Bank
10th Floor, ICICI Tower, South Tower, Bandra- Kurla Complex
Mumbai, MAHARASHTRA - 400051
Highly disappointed Customer,
Pushpendra Kumar Gupta
[protected]
On Sun, Oct 25, 2009 at 11:25 PM, Pushpendra Gupta <[protected]@gmail.com> wrote:
Shri G. Jaganmohan Rao
Chief General Manager,
Reserve Bank of India
Dear Sir,
I am Pushpendra Kumar, facing problem with the ICICI bank. My elder brother withdrew 20k Rs. on 20th Oct.09 from one of the ICICI ATMs in Delhi, however received only 16k. We made immediate complaint, but the response from the bank is as if we were making fake reports. (Email attached Below)
I had written a mail to "Mr. A.Kamani, Joint General Manager and Head Branch Banking - ICICI", but to my chagrin, I didn't get any response, which led me to a high degree of disappointment from such a huge Bank. Now I am loosing hope to get any assistance or proper communication from the Bank, where the Head is not listening to the Customers' complaints.
I am unable to think other than to share the incident with the media and to file a case against the Bank, to get it published so that others could be aware about the dullness and rudeness of the ICICI executives.
I need your guidance to handle the case. I would appreciate if you kindly let me know the right way to handle the situation.
Looking forward for your kind response.
Thanks and Regards,
Pushpendra Kumar Gupta
On Fri, Oct 23, 2009 at 12:03 PM, Pushpendra Gupta <[protected]@gmail.com> wrote:
To,
Mr. A. Kamani
Joint General Manager and Head Branch Banking
I am Pushpendra Kumar, writing this mail on behalf of my elder Brother
Mr. Naveen Kumar Gupta, having his Salary Acc (No[protected] with
ICICI.
It was on 20th Oct 2009, when Mr. Naveen committed a withdrawn of 20k
from One of the ICICI ATM near "Near Apolo Hospital, New Delhi". It
was surprise to see that there were (10* 100) Notes in between of (30*
500) Notes which comes to the total of 16k instead of 20k which was an
intended amount.
Please note: It never happens that currency of various denominations
come out in Jumbled form, but this is what exactly happened in our
case. If it were all 500 denomination currency then it would have been
(40 * 500) = 20K, however 10 Notes of 500 Rs. were replaced by 100 Rs
which caused to be a loss of 4K Rs to Mr. Naveen. I want to draw your
attention to that point as well. There might be a hole in your system,
which would have caused this problem.
We immediately registered a complaint with customer care number
SR[protected], but to our disappointment your system is responding as if
we are making fake claim. I am highly disappointed with Mr. SYED ALI
ASGHAR, Customer Service Officer's email, The name in his signature in
"Bold Letters" shows the negative attitude in his communication and I
believe a customer Service Officer should not Yell by keeping his
names in the Bold Letters or probably Mr. Asghar doesn't know the
email etiquette - Another feedback to you.
Mr. Kamani, we want your intervene in this matter and a proper
solution asap. A response from your end will prove a feedback for me
to not to voice my concern through other mediums/channels.
Looking forward some fast response.
Thanks,
Pushpendra Kumar Gupta
[protected]
-----Original Message-----
Dear Mr. Gupta,
Your complaint has been already registered with the Service Reference
number SR[protected].
According to the Service Request SR[protected], the transaction has been
verified & found to be fully paid & successful as per our records.
Hence, we will be unable to reverse the amount of Rs 4, 000.
Sincerely,
SYED ALI ASGHAR
Customer Service Officer
ICICI Bank Limited
-----Original Message-----
Dear Sir / Madam,
I have one salary a/c[protected], Name : Naveen Kumar Gupta).
Yesterday I was withdrawing Rs. 20000/- from one of your ATM machine.
When I was getting the money it’s 500x30=15000/- & 100x10=1000/- total
Rs. 16000/-, but in my a/c showing of Rs. 20000/- debited. Immediate I
was visited at your nearest Branch in NFC (New Friends Colony) and
inform about this incident, but they were advise to me for make a call
at Customer Care. I was made a call to customer call also and inform
about this now I am getting one Complaint No SR[protected], Dt.
20.10.2009.
Now I request you please confirm how much time you will take to
resolve my this problem and when I can get my short money of Rs.
4000/- in my a/c.
Looking forward for your positive response ……..
Thanks & Regds
Naveen Kumar Gupta
On april 18 2011 I did withdraw 10000/- from central Bank of India ATM using ICICI bank ATM card. But i got only 4400/-. Actually i should get 19 notes of 500/- and 5 notes of 100/- but i got opposite. I got 19 notes of 100/- and 5 notes of 500/-. After that imidiatly i called to ICICI bank and told about this issue. I asked to the customer care that do i need to provide any type of proff as i was in ATM that time. Custoer care toled me that no need to provide any kind of proff. After that i called to ICICI bank so many times but i did not get my money bank please tell me what should i do.? My email id is [protected]@gmail.com
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