[Resolved]  ICICI Ats Account — No service/ No response from executives

ICICIdirect ATS is a service handled by brokers who do not know what they are doing. They initially tell you that there will be financial planning etc. However your broker just calls you for giving buy and sell calls.

The customer service sucks. Repeated calls and mails have yielded no response.

Please avoid this service.

I am having similar horrendous experiences with ATS service. Basically there is NO SERVICE. Its been 4 months that they r trying to open this account. still no luck. and no one in the team knows the rules and terms. Every one tells a different story. STAY AWAY FROM THIS

We had similar experience. The person involved in Anant Agarwal, Manager & Gurpreet both operating from Indore.
I suspect they are asking clients to buy stocks which they know are going down due to upcoming envents like interest rate hike, demand slow down etc.
Majority of their calls went wrong and i have a strong suspecion of major irregularities in terms duping investors.
Does any one know how to approach SEBI to lodge a complaint to investigate them.

I do agree with the statements "Everyone tells a different story" And asked to buy stocks when they are going down or vice verse.Equity advisers only follow the advise from their so called research team and are not at all experienced.Ones you join all the pro misses disappear in thin air. Their brokerages are very high. tips and calls are horrible. 8 out of ten times you will be in profit if you just do the opposite. Even if the tips are correct, by the time you get the call share will be in the reverse direction and you will end up buying the share at high price of the day.One adviser caters to many clients, hence when your turn comes it will be too late. It is a service where you will loose and company gains.By following their advice I am only making ICICI richer at the expense of my hard earned money and peas of mind.Even if you want to withdraw you will not get back your brokerage paid in advance. You are struck with them till you exhaust one lac brokerage paid in advance.
Dr Shohan Hegde
Cl ID [protected]

My name is Dr. Shohan Hegde My ATS CL ID is [protected]. I am having demat account with ICICI securities since many years.Due to my duty timings i was not able to use their trading service.During August month I received a call from my relationship manager Ms.Yamini, asking for the reason for not trading. When i explained my problem, she said that there is a service specially made for people like me who are busy during trading hours.Experts will; manage my portfolio and give tips which are 95%accurate. trading will be done by equity adviser specially designated to me. Initially everything went on well, after a month when I realized that i have paid brokerage more than what i earned, they suggested to pay Rs. 110300as advance brokerage and service tax so as to get the benefit of reduced brokerage and racer software through witch i can trade by myself if needed.with the help of the expert advise from the equity adviser as well as from their expert team from Mumbai.Today I realized that 95% of the tips are only way to make profit not for you but for ICICI.Tips are coming only from their Equity adviser repeated from the tips available on their web site.After a month even the tips have become scarce. Everybody you contact assures better service but you will never get one.I am only loosing money by following their advise given now and then. Even I am not allowed to come out till the advance brokerage is exhausted. I am still to get the password for racer software. My original right to trade has been taken away.Neither they are calling me nor I am able to trade. If I do not trade I will loose my advance brokerage.If you complain they say you yourself can call and place orders if you don't receive the call from the equity adviser, forgetting completely the very purpose of joining this scheme. Now I am in a most precarious situation and completely at their mercy.
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I also face similar issues. Intialy 2-3 times i got call from ATS desk and afther then its been 2 month thre is no call. I also don't know where to reach them. They provide only email id. Can someone provide ATS desk contact numbers ?