[Resolved]  ICICI Bank — Non Dispersal of Cash from ATM and charged for that

Hi,

On 5th June 2009 I was withdrawing money from HDFC Bank ATM (Tesco, Whitefield) using my ICICI debit card for amount 3500/-, the transaction timed out and I didn't get the cash at 18:20:40 hours. I tried again second time for the same amount and then I got the cash at 18:21:56 hours.
When I checked my statement there were two withdrawals of the same amount.

I raised a complaint to ICICI Bank with complain number[protected], they are telling me now that HDFC Bank has reported the transaction was successful and they cannot revert that amount. Now my money has gone, I am very upset and don't know what to do, finding it difficult to prove my concern; I have raised another complain to the bank with complain number[protected]. Please help how I can put forward my concern to higher authorities. Due to their technical problem we customer's are loosing our hard earned money.

Thanks,
Anoop Lakra