[Resolved] Icici Lombard — health insurance | |||
I have been calling toll free no.[protected] since more than 15 days and spoke to different persons every time.I have been giving the details as requested each and every time and I am assured to get a call back which never happens. Last I happened to speak to one of the officers named Karan who is not able to give me the feedback despite assurances to call back. It is very surprising and rather strange that ICICI is not competant to accept my request for renewal of health insurance police which is their business. For your reference I am referring to Policy no.4050/W-1058673/00/001-Gold. W 500 plus plan Can you help me to renew this policy for further period of 1 year. Hope to hear from you. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
i never applied for any policy i was only asked to give credit card no, date of birth & mailing address which i gave . there after i was shoked to find in my credit card statement the transaction of health policy for rajrani my mother, deducting rs. 15000/- from my credit card acc. my mother is a govt. pension holder & she is a dependent mother of a got. officer she enjoys all the medical facility. some one from icicilombard has deliberately implicated for the health policy which she never needed to apply . plz help me & take action against the faulty employee of icici lombard
with regards rajesh kumar aacharya ji,
cont nos. are [protected], [protected]
with regards rajesh kumar aacharya ji,
cont nos. are [protected], [protected]
Hi,
I have taken a policy of ICICI lombard through an agent Edelweiss. While filling up the application form I had specifically mentioned a pre existing condition.
When I received the policy doc, I found that the reference to the pre ex condition is missing. On following up they are saying that no coverage will be provided for the pre ex condition and If I insist I will have to go for policy cancellation incurring the involved expenses.
The agent has also raised his hand saying tht it is a company polcy matter.
I have taken a policy of ICICI lombard through an agent Edelweiss. While filling up the application form I had specifically mentioned a pre existing condition.
When I received the policy doc, I found that the reference to the pre ex condition is missing. On following up they are saying that no coverage will be provided for the pre ex condition and If I insist I will have to go for policy cancellation incurring the involved expenses.
The agent has also raised his hand saying tht it is a company polcy matter.
Policy No.: 4034i/FPP/74270636/00/000
Product Name: Family Protect Premier Renewal
No of Insured: 3
Policy Duration (years): 1
Age of the eldest member (years): 39
The Apollo insurance cell raised a cashless transaction on 31st May 2013. I didn't receive any response within 4 hours. I called customer support on 1st June 2013 morning and got the response as my policy is cancelled and they are checking the system. I made calls again and again to confirm the status. After sometime, I received the status from customer support as my policy is under clarification and sent to the concerned department which require 48 hours of time.
I called the customer support on 3rd June and 4th June and again there is no proper response. The following mail has been received on 31st May 2013 from [protected]@icicilombard.com.
Dear Sir/Madam,
This mail is in reference to the Cashless request received at our end which is registered as Inward No AL[protected]. The details of the case is as follows:
Insured Name:
Employee Name:
UHID :[protected]
Patient Name : SANKAR P
Requested Amount: 80000
I am holding this polify for past 4 years which is covered my family members. I am paying the premium of 16, 000.00 every year for this policy. This is the first time in 4 years, I am hospitalised for treatment. None of my family members used this policy.
If anyone understand the real value of public money, please take this forward and give response to me at the earliest.
Thanks,
Sankar.P.
Product Name: Family Protect Premier Renewal
No of Insured: 3
Policy Duration (years): 1
Age of the eldest member (years): 39
The Apollo insurance cell raised a cashless transaction on 31st May 2013. I didn't receive any response within 4 hours. I called customer support on 1st June 2013 morning and got the response as my policy is cancelled and they are checking the system. I made calls again and again to confirm the status. After sometime, I received the status from customer support as my policy is under clarification and sent to the concerned department which require 48 hours of time.
I called the customer support on 3rd June and 4th June and again there is no proper response. The following mail has been received on 31st May 2013 from [protected]@icicilombard.com.
Dear Sir/Madam,
This mail is in reference to the Cashless request received at our end which is registered as Inward No AL[protected]. The details of the case is as follows:
Insured Name:
Employee Name:
UHID :[protected]
Patient Name : SANKAR P
Requested Amount: 80000
I am holding this polify for past 4 years which is covered my family members. I am paying the premium of 16, 000.00 every year for this policy. This is the first time in 4 years, I am hospitalised for treatment. None of my family members used this policy.
If anyone understand the real value of public money, please take this forward and give response to me at the earliest.
Thanks,
Sankar.P.
I have Bought the Following Policies From Icici Lombard Health insurance Policy
1.Policy no - 4034i/FPP/73949678/00/001
Valid From : 4 th September 2010 to 03 September 2012 -Premium Paid -14, 460 INR
2.Renewed the policy Later
Policy no - 4034i/FPP/73949678/00/000
Valid From : 18 September 2012 to 17 September 2014 .Premium Paid 19, 236 INR
Total Premium Paid For 4 Years Health insurance Policy - 33, 696 .
As we were about to renew the policy for next 2 years ICICI Lombard said those policy has been cancelled and is no longer available since last year.
Now the new Policy renewal is around Rs .36, 000 for 2 years which exceeds mores than premium paid for last 4 years saying there are additional benefits.
I asked them To give the same policy as before as during the purchase of policy 2 years back the senior executive had assured us the premium will stay same for next 5 years slot untill my age is over 60 Years.
Being the same policy not available to us and we had no claims done to the health policy in those 4 years it is shear waste of paying premium for so many years and it being not available later .
I am loosing all my benefits of the policy as the same policy is not available anymore .As Promised by ICICI Lombard they are not able to deliver a stable Health policy And are not able to keep the commitments made to us .
We request full compensation for the premium paid .We cannot go ahead with such unreliable Source Of health insurance who changes the policy making difficult for even the applicant to pay the premium.
Being with them for 4 years they had started covering all illness for the said premium.Now when when we asked for similar Policy they say all the diseases cannot be covered.
It is very Problematic for individual to Go through Such Harassment at the age of 58.
1.Policy no - 4034i/FPP/73949678/00/001
Valid From : 4 th September 2010 to 03 September 2012 -Premium Paid -14, 460 INR
2.Renewed the policy Later
Policy no - 4034i/FPP/73949678/00/000
Valid From : 18 September 2012 to 17 September 2014 .Premium Paid 19, 236 INR
Total Premium Paid For 4 Years Health insurance Policy - 33, 696 .
As we were about to renew the policy for next 2 years ICICI Lombard said those policy has been cancelled and is no longer available since last year.
Now the new Policy renewal is around Rs .36, 000 for 2 years which exceeds mores than premium paid for last 4 years saying there are additional benefits.
I asked them To give the same policy as before as during the purchase of policy 2 years back the senior executive had assured us the premium will stay same for next 5 years slot untill my age is over 60 Years.
Being the same policy not available to us and we had no claims done to the health policy in those 4 years it is shear waste of paying premium for so many years and it being not available later .
I am loosing all my benefits of the policy as the same policy is not available anymore .As Promised by ICICI Lombard they are not able to deliver a stable Health policy And are not able to keep the commitments made to us .
We request full compensation for the premium paid .We cannot go ahead with such unreliable Source Of health insurance who changes the policy making difficult for even the applicant to pay the premium.
Being with them for 4 years they had started covering all illness for the said premium.Now when when we asked for similar Policy they say all the diseases cannot be covered.
It is very Problematic for individual to Go through Such Harassment at the age of 58.
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Lombard ICICI health Insurance — i need support
Sir/Madam, I have searching in your website for insurance cliam for policy No.4016/0002342/01 (Lombard ICICI) but still now I can't get it where to submit so please do confirm me as soon as possible coz the card will expire the validity on 30th March 2009.With regards,
N. Shantibal Devi.