[Resolved]  ICICI Prudential — Fake Commitments by ICICI Prulife;Residency Road Branch

Address:

Bangalore, Karnataka

I happen to purchase a new product from ICICI Pru Life named Guranteed Savings Insurance Plan on 5th Dec 10.i would like to highlight about the ICICI prudential staff of residency road branch, Bangalore ( Named :- Aravind;Vijay;Hari;Abhisekh etc ) who not only cheated in selling the product also made fake commitments about the product. As a result I was forced to cancel the policy after facing many inconviniences which was in free look period.

Few Reasons for Cancellation:

• Lack of transparency in the policy doc ( Guaranteed Maturity Benefits as committed by the staff, Residency Road Branch; Bangalore )
• Poor service by the ICICI Pru Staff, Residency Road Branch, Bangalore
• Multiple people involvement to a customer and bluffing the policy benefits.
• Fake Commitments and promising to deliver Welcome Kit;Bond;Illustration each separately
• Gold Coin Offer by the Zonal Branch ( 1 gm gold coin for Rs/- 25000 as Premium;2 gm gold coin for Rs/- 50,000 as premium etc )
• Not taking the calls with excuses and escaping policy there by making the customer wait for days.
• Making mistakes by the under writer even after the right proofs submission
• Multiple calls from the same branch with different promises and making the customer wait and wait for no reasons to ensure free look period is lapsed.


The above reasons were communicated to the customer care and registered for the action.

I do strongly believe that ICICI is one of the best banking and insurance sector in the country. Having said that, I apologize in cancelling the said policy. Reputation of the sector is getting affected by having such people who are directly or indirectly involved in selling the policy and many more customers.