[Resolved]  ICICI Prudential — Online Policy Access Disabled

Dear Sir,

I have got transferred policy no.[protected]Lifetime Gold) from my mother's name(Mrs. Asha Rani) to my name(Ankur Jindal). I have also got the new policy document for the same. Before transferring, I was able to see the policy details and do transactions through online access. But now when i login with the same user id and password, the policy is not displayed. I also tried to re-register the policy online but it says that policy is already registered. I have also repeatedly raised my problem to ICICI customer care but I am not getting any solution. I have lost a huge amount because of this as i was unable to switch my funds.
Please help me out.

Regards,
Ankur Jindal
Note: Please let me know if i need to provide the communication which i have had with ICICI Pru Life.
Attached is the Chat which I had with ICICI Pru Life CSE.