[Resolved] ICICI Prudential — Unauthorised withdrawal from my existing ICICI Prudential Policy | |
I am an exisiting Policy Holder of ICICI Prulife since last 3 years. I am an NRI and manage my policy through website/internet facility. One day I noticed that a sum of INR450, 000 has been withdrwan from my exisiting policy and a new policy under my name is opened without my authorization, signature. Upon checking with the bank I got to know the name of the ICICI Prulife (Bareilyy, UP Branch) employee name who on my behalf opened this policy. I registered a complaint through their webchat facility and send an email with full details to ICICI elite cutomer service center. I got a call from the branch manager one day and he told me that one of their employee(temporary) has forged my signature to open the policy and they have asked him to resign and somebody from the ICICI prulife risk department will contact me to update me on the status of the investigation and steps to be taken. Till date nobody has contacted me officially and I haven't recieved any official communication in this regard from the bank. I have called up their customer service center so many times and every time I was told that investigation is going on and they will get back to me soon. 2 days back I observed that the new policy which was opened fraudently has been cancelled.Upon calling customer service center they told me that they cancelled my policy and a cheque of amount INR450, 000(original amount which was withdrwan from my exisiting policy) will be issued and you will recieve it soon. This all has happened without any official communication from the bank. Till now I haven't recieved the cheque nor the customer service center executive are updating me on the status. I am extremely disappointed with the bank. Please help. Mirza Arshad [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Dear Sir,
I am Makhan Lal from Bareta Dist:-Mansa(Punjab).
I am a customer of ICICI Prudential Life Insurance Co. with my policy no. 01662800.
On 30, may2009 i should recieve a survival benefit cheque of Rs.10, 000.
But when i did not recieve my amount then i made contact with customer care center,
Here i come to know that they have delivered the cheque to some other person by mistake in Delhi.
But i don't have given any request to change the address or to deliver the cheque to that address.
They also tell me that, that person have reconciled the cheque.
I have given too many complaints regarding the same but they had not given any solution to these complaints.
I have complaint numbers also:-
10905500
10625038
10225439
12166854 and few are missing.
So please make the necessary solution for the same and contact me as early as possible.
i will be very thankfull to you.
Makhan Lal
Contact:- [protected]
[protected]
I am Makhan Lal from Bareta Dist:-Mansa(Punjab).
I am a customer of ICICI Prudential Life Insurance Co. with my policy no. 01662800.
On 30, may2009 i should recieve a survival benefit cheque of Rs.10, 000.
But when i did not recieve my amount then i made contact with customer care center,
Here i come to know that they have delivered the cheque to some other person by mistake in Delhi.
But i don't have given any request to change the address or to deliver the cheque to that address.
They also tell me that, that person have reconciled the cheque.
I have given too many complaints regarding the same but they had not given any solution to these complaints.
I have complaint numbers also:-
10905500
10625038
10225439
12166854 and few are missing.
So please make the necessary solution for the same and contact me as early as possible.
i will be very thankfull to you.
Makhan Lal
Contact:- [protected]
[protected]
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1089, ICICI Prudential Life Tower, Appasaheb Marathe Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
Dear Sir,
I VS Dubey s/o Sh. Vijay Shanker Dubey, am the VP Finance of M/s Spark Technologies Ltd. 308, Eros apartment, Nehru Place, New Delhi – 19, on behlaf of Co. and its directors. This has reference to the above stated Key Man Policies issued in the name of our directors by ICICI Prudential. The same had been assigned and endorsed by our directors in favor of Bank of India, Okhla SME Branch as collateral, against our companies CC account with the bank.
However, we found a very strange entry. It said that six new policies bearing policy numbers 08720770 / 08720722 / 08720611 / 08720785 / 08720771 / 08720693 have been issued to us by ICICI after terminating the above said three policies.
That all the three old policies were cancelled by ICICI and converted into the stated six new policies, without obtaining any consent from our directors. What makes the situation further strange is that the three old policies were lying as collateral in Bank's safe custody for our CC account with Bank of India.
The entire episode has taken place without any consent, knowledge or intimation to our directors either by Bank of India or ICICI.
This is a strange mutual transaction that has taken place between Bank of India and ICICI.
Needless to mention that it has happened without our knowledge and is detrimental to our interests and has resulted in financial loss to the company and its directors.
we had already intimated you about the above fact, but you are not taking any action.
Therefore we request you to restore our old policies as it was, otherwise we will be force to lodge an FIR against ICICI prud. and, bank of india and there involved officials.
For Spark Technologies Limited
VSDubey