[Resolved] ICICI Prulife — Irresponsible customer care executives

[Resolved] ICICI Prulife — Irresponsible customer care executives

S samuel from Lucknow, Uttar Pradesh

Sir / Madam, I am a customer with ICICIpulife, holding some policies, for smart kids and for Lifetime super. Through the web access I was not able to access all the policies. Therefore, I have registered for the same twice, (Req. ID. CRD43215, CRD43216, once I did not note the request ID). Then thrice I have contacted through mail. Twice they have given me the new pass words, but still the condition is the same. The two policies which are not featured in the website, I never receive the premium receipt for Policy # 04681033 and the premium notice for policy # 06397068 regularly. I do not know whether the customer care is really concerned about the customers or not. I receive SMS every month that they have dispatched the receipts, but I never receive it regularly. And in spite of all these not even one customer care executive has ever contacted me, though I was informed through the mail that they will do. The two E-mail ID which was given to the grievence cell (jaspreet.[protected]@iciciprulife.com, and [protected]@iciciprulife.com) seems to be wrong becuse it did not deliver the mail which I had send. Hope that, atleast this will solve my problem at the earliest. Regards, Samuel S Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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pankaj kaura

from Mumbai, Maharashtra

my complaint no. 4264695 & 4265116, till today no response

santosh shahne

from Rajgarh, Madhya Pradesh

pls give me my policy detail

1. policy no..[protected] date of birth- 16/09/1969,
name - Life time
doj -30/10/2006
term -20 years

2. policy no.[protected] date of birth - 16/091969
name - Hospital care
doj - 28/05/07
term - 10 years

3.La name - Anil nimkar date of birth - 01/5/1967
name - life time
policy no. 03041657
doj 30/06/06
pls full details of all policy
thanks

GAUTAMLAL H.PATEL

from Gorakhpur, Uttar Pradesh

I have taken a policy of ICICI PRUDETIAL LIFE INSURANCE Rs.100000/ on dated 30.06.2006.Now I am not in position to pay premium. My A/C no.# 03068889.Pl. suggest to me what can I do.

sat_thathar

from Delhi, Delhi

Sir,

This is to bring in your kind consideration that I have a Insurance Policy vide no. 08607568 of ICICI. I have filed a Claim against my Insurance Policy under the Critical Illness in the mid of Oct'2008 but till the date I did not get any Claim Amount even I have submitted all the documents as and when asked by ICICI. I have made several call in you Customer Care but did not get any information regarding settlement.

Please help me out to clear the status of my Claim when my claim will be settled.

Regards,

JASWANT SINGH
Policy No. 08607568
Phone : [protected] / [protected]

GAUTAMLAL H.PATEL

from Gorakhpur, Uttar Pradesh

SIR, KINDLY REPLY AS EARLIEST. GAUTAMLAL H.PATEL.POTICY NO. 03068889 PHONE NO [protected] / [protected]

IQBAL SINGH OBEROI

from Delhi, Delhi

Dear Sir,
I had enquired the premium amount of above noted Policies in Dec.2008. At that time I was told that Premium for Policy No. 362706 ( In the name of my wife, Mrs. Inderjit Kaur Oberoi) is Rs.9991/- and for Policy No.[protected] In my name, Iqbal Singh Oberoi) is Rs.10125/- and both will be due on 05.03.2009. As you are well known that the Service Tax has been reduced to 10.30% since last week. Today when I enquired the premium amount from Customer Care Centre, they have told the same amount. When I asked why it was not reduced as the Service Tax is reduced to 10.30%, they have given the following reply:-

1. We do not know about the change of Service Tax.
2. You deposit the same amount and we will credit the excess amount in your Policiy.
3. The Service Tax will be reduced from 01.04.2009.

Sir, the customer care persons do not know about the things I have enquired. Instead, they gave false information. Please look into the matter and advise them not to give such type of information. Secondly please send me by mail the exact amount of premium of both Policies.

Thanking you,

Yours faithfully,

Iqbal Singh Oberoi
A-157 Fateh Nagar,
Jail Road, New Delhi-110018

JITENDER SINGH RAWAT

from New Delhi, Delhi

shijo markose

plz immidiatly send my login details because i cant login my account.

jitender singh rawat

from New Delhi, Delhi

hiii m jitender singh rawat i had a policy in ur company n my policy no is 08097110. i had given the premium to your agent advisior mr dhirender kumar n his agent code is 00280749 but he cant submitted the premium I wish to Inform U that Few days Back i talk to ur Executive Amruta Shetye, She told me that dhirender kumar will pay the premium but he wiil not pay the premium So I have request to u plz Follow my case as soon as possible

jitender singh rawat

from New Delhi, Delhi

jitender singh rawat

from New Delhi, Delhi

Chaman Varshney

from Mumbai, Maharashtra

ICICI Prulife — Non Payment of Policy fund

Dear sir,

I am having a policy with ICICI Prulife. Policy num is 02590933.
I have submitted a request for surrender of my policy on 30.06.2009.
But they proceed it on 02.07.2009. After that i request to submit that amout in my bank account 082340 of rajasthan bank ltd. which they agree and send me confirmation to deposit money on 11.07.2009.
when i contacted ICICI PRU life on 13.07.2009 they told me that there is a problem in NEFT and ICICI send me a cheque at my home address which they are telling me that it will be delivered on or before 22.07.2009.
sir you can understand that these banks are just enjoying customer money without paying them interest and harrasing them.
I am requesting to kindly take a action.

Thanks and regards,

Chaman Varshney
[protected]

arvind yadava

from Bareilly, Uttar Pradesh

I, Arvind Yadav have taken policy, life time super, no-o3669081. i want its status and moreover want
to inform you that after completing 3 yrs which i completed. i will not pay further and my policy be put
in safe continuation mode.

Hetal Anilkumar Panchal

from Mumbai, Maharashtra

Respected Sir,

I, Hetal Panchal have taken policy, life time super, no[protected]. i want its whole status till 6th of October'2009.

Many Thnx.

Hatem Ali

from Port Blair, Andaman and Nicobar Islands

icicipru customer care site is not traceable

Koushik Bose

from Pune, Maharashtra

ICICI Prulife — Service

Most third grade services ever received from any bank.
No one should ever invest in ICICI.
The representatives are ill behaved,donot have any understanding.
Guard in the branch sells Revenue stamp for 5 rupees.
Totally unacceptable.
Disgusting.

siddharth kothari

from Mumbai, Maharashtra

Respected Sir / Madam,

i am siddharth kothari from culcutta. since last few months i am receiving some mails from your side. but i don't wish to received any mails of this type. so pls. stop sending this & delete or unsubscribe my profile from your group.

siddharth kothari

from Mumbai, Maharashtra

raval chetankumar naranbhai

from Pune, Maharashtra

dear sir i am already policy holder no:05445996 life time . i want to know about my policy stament

Devendra Singh

from Mumbai, Maharashtra

I think there are some misunderstanding betwean the advisor and customer. The company policies are very tranceperient. I am also advisor of ICICI Pru. from last three and half years. I have no any unsatisfied customer.

And I also want to suggest to customer please don't buy a policy for more rebate in commission, in that case the agent my be careless in future about you. Don't get more greedy. Don't think anout unecessory expectation from any one. Some time customer agree to stand in que more than an houre for pay the primium and some time he became disagree to not get an sms from company. This is depends also the state of mind. Thank You.