[Resolved]  Idea Cellular Karnataka — balance deduction

I have called the customer-care thrice.
1. 23rd June 2013 just after receiving sms about deduction about 11.57 PM.
Resolution: there is no system update available in system i should wait and call after 2 hrs.( its means i should wait till 2 AM in the night).

2. 24th June 2013 morning around 8 am.(reference number "[protected]")
Resolution: There is activation of GPRS pakage(58+58) twice and amount will not be refunded.

I know there is an unnecessary activation of package with out my request. for your information the package details is 15 day internet with 400 MB. same package is activated as may times but there will not be change in validity, it remains 15 days itself. the customer will be an if he does this because every one aware there another package available foe 125 which give 1 GB data with 30 days validity.

3. i wrote complaint via email to "ccare.[protected]@idea.adityabirla.com" on 24th Jane 2013
Resolution: they asked for my details in below format
We request you to revert to us with the below mentioned details for the validation purpose so that we can check and assist you further in this regard.

· Address details which you have given at the time of taking connection:
· Frequently dialed numbers:
· Last recharge value:
· SIM number:
· Date of birth:
· Name:
I don't know why they asked these details when they have it their system. who will remember the last recharge value still i searched through my email and sms about it and send them the complete details. they took one day(24hrs) to replay me back on 25th Jane 2013. the reply is below.

This is with reference to your e-mail regarding balance deduction for your Idea mobile number [protected].
Further, we wish to inform you that, the amount has been deducted against your number for activation of GPRS service for your number [protected] on 23rd June 2013 at 23:53:44 PM.
This is to inform you that, the amount has been charged correctly.
Hence, we regret to inform you that we are unable to waive off the amount which was charged correctly as per the usage

I am aware of balance deduction of 58+58 twice for GPRS unnecessarily.I asked for the refund, still i am getting this kind of response. I am really fed after this. called customer care in evening of 25th june. they started arguing i have done mistake there will be no refund. when there is no activation my side there is no Data usage. i told i have to go to consumer court. they forwarded my call t superior and he tool my complaint. and told it will resolved by 12 hrs( 26th June, 11AM) under ref no1-[protected].

I am just hoping it will end here. i will get refund. sorry to mention this being oldest customer from 10 year i didn't expect this kind of response from Idea

IDEA MOBILE — Amount deducted

Sir

I will recived a message on 1-sep-09 morning from Chit Chat & the meter is following

Dear Subscriber Rs 1 Has been deducted from your account for VAS account

This messege send me 3 time on 9-Sep-09 & One time is 08-Sep-09. Than am talk
Mr. Vikram on 2-Sep-09, Mr. Hony 05-Sep-09 & Today Mr. Vikash 1st two men say me that ur amount will be refund in 2 or 3 days & ur schem will be deactive now. But today Mr. Vikash said that amount not be refunded.


Please clear it now i will refund my amount if you want any qury than pls call me.


Thanks & Regards
Balwinder
Assandh(Karnal)
[protected]

bichitranandabisoi

Idea — balance being deducted

MY Balance is being deducted by 5 Rs from yesterday
and i am getting updates of IPL matches on my mobile
without any reason
This is the Second time

Idea Cellular — Wrong Deduction twice

Sir,

My Idea mobile number is [protected]. I have been using this number since Jan-2011. It is to bring to your kind notice that last month an amount of Rs. 49 got deducted from my account due to the service of Mymusic49 activated on my number. I never opted for this service. Then i made a call to idea customer care number 198 to register my complaint. The customer care executive assured me that this service would be de-activated within 24 hrs as he has forwarded my request to de-activate the service Mymusic49.. Now again this month i.e today on 30.03.11, again an amount of Rs. 49 got deducted from my account because of the same facility, for which i had requested Idea customer care executive to de-activate last month. Today again i made a call to Customer Care Executive regarding this and they told me that requested for de-activation of this service is being forwarded as the same could not be forwarded last time. I dont know for how many months, the same amount will be deducted from my acount un-necassarily.

Please help me

Sandeep Verma
[protected]
[protected]@rediffmail.com

Idea Cellular — no refund after admitting wrong deduction from their end

I got phone rechrged with their special internet pack, inspite of this they deducted heavy amount from main acount balace. When I complained to them, they asked 2 days time to resolve this, after 2 days they said there was no wrong deduction, when I asked for a cross check their senior executive admitted that they have made wrong deduction and will refund the amount in next 24 hours, but they did nothing.

After 24 hours when I called again, they asked for another 24 hours to resolve the problem. Now again that time limit is over but no resolution from their end.

This company is a big cheater and exploiting me for the last 5 days. help me to get my amount back.

Thank you
Manuj Dixit

Idea — i don't want a refund i want reply from idea

1.where is the contact us page for costumers
2.yesterday i ported from airtel to idea due to their 3g services which are available especially in small towns (jaggayyapet) and some cities ....think u r very busy..i[censored] could read this mail in personal ..i think u could help many customers a lot.....

my(customers) problem: i(we) ported to idea exclusively for their 3g services made available in small towns ....unlike other operators they didnt start from a metroo cities all appreciate that......actually my problem is i activated some 200 (aprox) plan of 3g which would give me around 400 mb of internet......now the question is how the hell could i know the net usage ...ie:how could i know how many megabytes of data i used ......usually in airtel they used to give a pop up messege every time we use internet ....about the status and remaining usage how come i couldnt get this in idea (think they boast them selves as one of the best network in india)

i have contacted their customer care : yaaa its done too .....i asked the same qtn ....u know wat they said.....there is no such service sir ....so i asked soo how could i know when to stop using my net....??? he replied ....after all the given mb's were over .....ur balance will get deducted so u can notice.....am i look like a .... dumb assss (sory) i juss want u to understand my problem .....
i as a customer demand them:they have ultra speed 3g service i knew it .....my offer was over n i didnt get any kind of notification .....i lost 100 rs ....100 rs is not at all a matter
now i ask u .....who is responsible for this/.......dont they have a responsibility to notify their valued customer about the usage ...?

Idea — BALANCE RESOLUTION

SIR I RAISE A COMPLAINT ON IDEA BUT THEY WILL NOT TAKING A PROPER ACTION ON IT .
PLS TAKEING A SUITABLE ACTION ON IT
COMPLAINT NUMBER :- 1-[protected]
CONTACT NUMBER :- 0-[protected]

Idea — regarding regular balance deduction

I am a customer of IDEA GSM my number is [protected] and on 18 Feb. 2012 they have deducted Rs.50 and no information send on my no. through company ,When I called to customer care they told that there is a technical problem in the system so I cannot help you, you call after some time interval I called 100 times but no one can help me which I had not. This is not the first time it has happened to me. I was using IDEA from more than 6 month, after using of one month there are many times my balance deducted, lastly on 15 feb.2012 30 rs also deducted but now after these incidence I think I have no other option than to port out of IDEA. I am suffer from a mentally harassment through the IDEA gsm company from last few months to this time there are many packs activated on my numbers. So humble request to kindly help me sir my last request is please look into the matter as soon as possible. And I can still stay with IDEA only if i get my all deducted money back.
KUNAL PARASHAR
chhapra,BIHAR
Email: [protected]@gmail.com

Idea — deduction of amount

Idea agra,u.p. has started an unknown service on my number[[protected]] and they are not stopping this service whenever I call them ,they say their is no service on ur number or call a number 155223 to stop the service and when I call and stop that service the msg came u r not subscribed to jawani pack from jan. end to apr. 1 I have lost 10 rs per week
tell me what I m doing
please give fast solution!

today from my phone Rs - 50/- has been deduction for sum java games downloading but today i din download any games or software for my mobile than how it is deduction & game or software of java i found in my mobile I'm requesting u to refund my money as per contact no. [protected]

I AM A OWNER OF NO [protected]. MY BALANCE IS REDUCE 4 TIMES IN A WEEK . IF I AM SAY TO REGISTER MY COMPLAIN THEN THEY DO NOT REGISTERED. I WANT A RESULT FOR MY COMPLAIN .

Dear Customer,

We wish to affirm that your complaint for deduction has already been initiated with us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Idea Cellular!