Idea Cellular Karnataka — Complaint on barring call without intimation

Address:

Karnataka

Do not switch to idea, even in your wild imagination you will never have an !dea of troubles you have to go through.

My bad times started the moment I decided to move to idea netwok from BSNL Cellone. I do not have any complaint on taking 7 days to switch network, misplaced application forms or absense of printer or xerox machine in idea store in bangalore.

I have provided my Aadhar Card color photocopy + BSNL postpaid bill while applying for the connection. Once I got the confirmation of porting I have called the number provided for the verification. Verification went fine and I received a warm welcome from their side.

After 2 weeks of porting yesterday 24/4 someone from my native called on alternate number and told my number is not working and they were trying since morning. On dialing out I realized that my incoming and out going barred.

To my surprise it is barred without any SMS intimation or a call. At night I called customer care and they informed me that it is because of negative verification.

My question to !dea is,


Is it the way things work at idea? Dont you have a courtesy to inform the customer before disconnecting the service?

Customer care asked me to visit idea store.they do not have any !DEA on what i need to submit or what additional document they need? Is there any better identity than Aadhar card + BSNL bill. I stay at my own apartment for last 7 years that to a well known area in bangalore.

Do anyone accountable in IDEA y who can answer how they did the verification and what mistake they found? A customer who is resident and owned house at prime location staying there for 7 years have to go through this trouble then what is in the store for others? Remember I am not a new customer, I switched from BSNL postpaid and submitted the bill too.

Do your employees wake up morning thinking how to screw the happiness of customer?
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Edited after my visit to the idea store for submitting document 25/Apr 3.00PM
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customer care at the store doesn’t need my ID proof now, they need an official mail from my mail ID and alternate contact number. I have sent a mail

As per the customer care at store negative verification can happen


Physical verification of address and door lock - A lie, Always security at gate and if i am not present at home and if anyone come to me they inform me on my mobile. This never happened as i confirmed with security staff.

Called on your number and not reachable
May be, but when I am in meetings or driving I wont pick the call. But they expect us to pick the call.
My analysis - Most of their customer seems to be students, small time shop keepers, office assistants, clerks or other jobs who have freedom to pick call anytime. They expect same from mid level executives as well.

Phone non-traceable
Another lie - Phone was always within 10 range means either office or at home


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Just received another insane mail from IDEA Karnataka customer care...

*Dear Customer,

Greetings for the day!

This is with reference to your e-mail regarding SIM activation for your Idea mobile number 9483xxxxx5.

We regret to inform you that the connection has not been activated yet due to of CAF (Customer Application Form pending).

Hence, we request you to kindly visit our nearest My Idea Richmond Road office along with your documents to assist you better in this regard.

· Duly filled Customer Agreement form (Available at My Idea)
· Photo ID Proof (Voter ID card/PAN card/Driving License/Passport/Identity card issued by state or central govt. /Photo Credit card)
· A local address proof (Voter card/Passport/Driving License/LIC policy/Bank or Credit card statement issued in last two months/RC copy of your vehicle)*
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What a company and what a customer care they have ? So I got connection without application(CAF) :-)))

Looks like more fun to follow... I may have to forego my number now rather than wasting my time.

Another SAD thing is the pathetic state of youths who employed in these job who just not using their brain of do not even try to look at the mail to understand the actual situation of the customer.

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My suggestion - If you are employed in IT like job & do not have a personal assistant then not to go for this connection, there is lot or running around between your work and store required. Customer care is pathetic none of them are empowered to take decision. People who are empowered to take decision wont give a damn about customer and they hide behind front-line customer support.

==Connection not restored till now and I am unable to contact the store, number they provided in business card turned out to be not working