[Resolved]  Idea Cellular Network — Incorrect deductions in IDEA Network

Hi Idea Cellular,

After repeated complaints, I have noticed that the incorrect deductions made to my number are still there. Also, now whenever I restart my phone, I receive a message from[protected] every time and a deduction of Rs.5 is made for the message I receive. Since I noticed it recently I have observed that in my previous bill I have made a payment for Rs.140 for the same.

Whenever I call your helpline, they disconnect my call after hearing the situation. I will not pay any money for the incorrect deductions you have made. Also, if I receive no response from Idea in next 24 hours, I will file a charge sheet and case in consumer court for the same. You will be responsible for all the expenses made in the process. Also, you will be liable for all the harassment I have faced as customer of Idea.

Regards,
Kanika

Idea Cellular — NETWORK

Sir
very respectfully I want to inform u that last 4-5 days I m not able to receive or make a call due to network problem.My contact no. is [protected]. Pls take action to remove this problem.

Idea — INCORRECT AMOUNT DEDUCTED

My idea cell no. is [protected], on 20th december 2010, I recharged with an amount of Rs.111, by the evening i see that i have a balance of around Rs. 15, no one else use my cell, i even checked with my outgoing calls from the customercare that does not reflect how that amount could be deducted either, i informed the same to the customer care executives, they dont have any info about the deduction and nobody will help me there in the customer service. I have a service for callertune but that Rs. 30 amount gets deducted at the beginning of the month which i am aware of, and it has nothing to do with this deduction. If this is how the customers are treated where can we go.I feel cheated.............................

Idea Cellular — network not proper

m not getting proper network... call dissconects and ends up all the time... its a big harrasment as m paying all d bills regularly.. i have 4 connectioms of idea all gives trouble

Idea — complain for network

I have two mobile no [protected] & [protected] which is porting number from another operator to idea operator after porting when i go to mumbai to maharashtra circle & dial any reliance operator number then error message show invalid number or check number u have dial & also i have problem for incoming call when talk in incoming call then call will be disconnect automatically and error message shoe in phone is network fail please solve my problem as soon as possible

Thank You,
Divyash Jogani
[protected]
[protected]

Idea — Incorrect Deductions

I have been using Idea service from the past 6 years. Usually, the service used to be worst..but somehow i had resolved my query. However, in the last 10 days, i have been calling like anything and no one bother to resolve my query.

Agents would not know what they are talking about. For the same thins i have called for 4 times and without any resolution. Idea does not understand the value of money,if they have to rob money like this, they can request the customer and we will donate it to them but this is not the way they are making use of the innocent customers.

I would like some one to call me urgently.[protected]

Idea Cellular — Wrong Deductions made from the account

Dear Team

On 30th Nov 2012 morning I received a SMS from Idea Celluar's end that 3G services were activated on my cell and i would be getting 100 free Mb for intial moment . But when i made an Data access that day then i was shocked to see Rs.129 deducted from my account. Later on when I called their customer care services thrice, my call was disconnected by all the three executives, One of them whom i remember by name Amit said that he could not understand me in english language so he was forwarding my call to his senior but the call was disconnected.

Later when i communicated the same to them in a written format, they checked the details. On 8th Dec , I received a call from Rohan who confirmed the wrong delivery of sms and said that my deductions would be paid back to me. But later on I was informed that there was no such sms sent to me and the deductions made were correct. Since 15th of Dec 2011, I have not heard any thing in this regard from Idea's end. After a long 1 months followup , I am forced to report this issue to you.

You may find the mail communication below:-

Dear Team

As per mail trail and telephonic conversation with Rohan , it was accepted that the deductions made to my account were due to a wrong message which was sent to me on my cell. Rohan promised me on 8th that the amount would be reverted back and i would receive a confirmation message regarding this one done. But now I have received a call where the executive clearly states that no msg was sent to me and my amount would not be refunded. Please do clarify the reason for this turn of events. I still have your message saved with me by which i can prove that the message was sent to me. Please do explain and get this issue resolved. I am highly disappointed with your services. Please don't force me to close down my 4.5 yr long account with Idea and move to some other operator

Regards


Ajay


On Wed, Dec 14, 2011 at 10:12 AM, Customer Care - New Delhi <ccare.[protected]@idea.adityabirla.com> wrote:
Dear Mr. Singh,

Greetings for the day!

With reference to your mail, we would like to inform you that the matter is continuously being followed up and we will revert to you at the earliest.

And the reference number for the same is 1-[protected].

Thanks & Regards,

Parul Kalra
Customer Service Desk
Idea Cellular Limited - <Delhi>
Visit us at: www.ideacellular.com
Alternatively you can also call us on 12345(Chargeable) for Query and 198 (toll free) for request & Complaint from your mobile (or [protected] from a landline) to know more about IDEA.

"Have you heard the latest buzz in GPRS!!? Now, Idea prepaid customers can activate GPRS pack of their choice anytime, anywhere by just dialing our SIVR 53549 (Toll Free)”

Customer Feedback! You may receive sms post your last verbal or written interaction with our customer care executive! We request you to please respond and share your feedback. This sms is toll free”


From: Ajay Singh [mailto:[protected]@gmail.com]
Sent: Monday, December 12, 2011 6:01 PM
To: Customer Care - New Delhi
Subject: Re: Your Idea Mobile (# [protected])

Dear Team

As per the mail trail , please confirm by when can i expect reversal of the amount in my mobile balance. Its almost a week and you guys are dragging this issue further and further. This time i would prefer a date assigned so that i may get to know when to get back to you . I cant chase each and every time. I hope i have made myself clear.

Thanks and Regards

Ajay

On Thu, Dec 8, 2011 at 6:34 PM, Customer Care - New Delhi <ccare.[protected]@idea.adityabirla.com> wrote:
Dear Mr. Singh,

Greetings for the day!

With reference to your e-mail and as per our subsequent telephonic conversation on December 8, 2011, we acknowledge your concern regarding wrong charges deducted for your Idea Mobile Number [protected].

We would like to confirm you that we have carefully noted the content of your mail and the same has been highlighted to the concerned authority. The reference number for the same is 1-[protected].

The matter is currently being followed up and we will revert to you at the earliest


Thanks & Regards,

Rohan Rathod
Customer Service Desk
________________________________________
Idea Cellular Limited - <Delhi>
Visit us at: www.ideacellular.com
Alternatively you can also call us on 12345(Chargeable) for Query and 198 (toll free) for request & Complaint from your mobile (or [protected] from a landline) to know more about IDEA.

“Enjoy life at electrifying speed with !dea 3G ! To activate type ACT3G and send it to 12345 (Toll Free


From: Ajay Singh [mailto:[protected]@gmail.com]
Sent: Tuesday, December 06, 2011 6:15 PM
To: Customer Care - New Delhi
Subject: Re: FW: FW:Your Idea Mobile (# [protected])

Dear Parul

Any Updates........
On Sat, Dec 3, 2011 at 3:18 PM, Customer Care - New Delhi <ccare.[protected]@idea.adityabirla.com> wrote:


Dear Mr. Singh,

Greetings for the day!

With reference to your mail, we acknowledge your request regarding the GPRS services of your Idea Mobile Number [protected].

We would like to confirm you that we have carefully noted the content of your mail. The reference number for the same is 1-[protected].

The matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,

Parul Kalra
Customer Service Desk
________________________________________
Idea Cellular Limited - <Delhi>
Visit us at: www.ideacellular.com
Alternatively you can call us on 24 Hour Helpline at [protected] from a landline to know more about IDEA.


"Have you heard the latest buzz in GPRS!!? Now, Idea prepaid customers can activate GPRS pack of their choice anytime, anywhere by just dialing our SIVR 53549 (Toll Free)â€
“Instant Customer Feedback! You may receive sms post your last verbal or written interaction with our customer care executive! We request you to please respond and share your feedback. This sms is toll freeâ€





From: Ajay Raj Singh [mailto:[protected]@gmail.com]
Sent: Friday, December 02, 2011 3:31 PM
To: Customer Care - New Delhi
Subject: Re: Highly Disappointed from your services!!!!!!

Any Updates...............

On Wed, Nov 30, 2011 at 1:29 PM, Ajay Raj Singh <[protected]@gmail.com> wrote:
Dear Team

Today morning I received a SMS from your end that 3G services were activated on my cell and i would be getting 100 free Mb for intial moment . But when i made an Data access today then i was shocked to see rs. 129 deducted from my account. Later on when i called your customer care services thrice, my call was disconnected by all the three executives, One of them whom i remember by name amit said that he could not understand me in english language so he was forwarding my call to his senior but the call was disconnected.
I want issue resolved within 24 hrs or else i would be forced to take this matter to higher authorities including the consumer forum. And please dont take this a just an another mail.
You may reach me on [protected].

Regards

Ajay Singh

Idea — about network

i purchase idea 3g netsetter. bt at my home it does not work properly regarding the 3g network. at my home 3g network is totly nill like zero.
they also promise me to give a travling bag with in a week, bt i dont get it untill now..

bill id : [protected]
mb. [protected].

Dear Customer,

We wish to inform you that your complaint for deduction Related issue has already been resolved .For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular

Hello,

I did not recieve any intimation or amount refund regarding the complaint. How can you mark the complaint resolved with providing and solution for the complaint to the customer??

This is a highly disappointing attitude on behalf of IDEA Cellular Network. I have contacted your customer care numerous times for this complaint and you cannot make a call for the resolution. I want the amount which is incorrectly deducted back without any excused like its an international no. Or you should have put a +91 in front of it (which I did, the proof of which is there in my mobile phone).

Kindly refund the money deducted and provide proper solution as soon as possible.

The complaint is NOT resolved untill I recieve the same.

Regards,
Kanika

Hello,

I did not recieve any intimation or amount refund regarding the complaint. How can you mark the complaint resolved without providing a solution for the complaint to the customer??

This is a highly disappointing attitude on behalf of IDEA Cellular Network. I have contacted your customer care numerous times for this complaint and you cannot make a call for the resolution. I want the amount which is incorrectly deducted back without any excuses like its an international no. Or you should have put a +91 in front of it (which I did, the proof of which is there in my mobile phone).

Kindly refund the money deducted and provide proper solution as soon as possible.

The complaint is NOT resolved untill I recieve the same.

Regards,
Kanika

Dear Customer,

We wish to inform you that refund of Rs.50/- has been updated for your Idea account on 04/06/2013. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular