[Resolved] Idea Cellular (www.ideacellular.com) — Rs 101 Recharge - No amount received | |||
I faced same issue. Recharged with Rs 101 online, and NO AMOUNT RECEIVED. Today I called customer care (198). Both time I got response that 101 recharge is FRC call and I will not get benefit since I am old customer. When I asked to provide the escalation authority details, it was refused by Customer Care. If there is any fault in IN software being used by IDEA, which is not able to identify the FRC call and behave accordingly (Either provide the balance or reject the non-FRC calls), why should customer is loosing money? Please guide me how to file a case against IDEA PREPAID, since I am not going to take rest without getting my money back. Nitin [protected]@yahoo.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Token ID 205IC83015
Name: Nitin
Mobile number: [protected]
Type of Inconvenience: Mentioned in issue details above.
Give me call at above mobile, in case further details are required.
Do not assume people will post the full contact details on public website. It can be misused.
Thanks for your understanding.
Name: Nitin
Mobile number: [protected]
Type of Inconvenience: Mentioned in issue details above.
Give me call at above mobile, in case further details are required.
Do not assume people will post the full contact details on public website. It can be misused.
Thanks for your understanding.
Today I got call from [protected] at 10:55 AM (09-Jul-2011) that I will not get any recharge amount for Rs 101 recharge.
I warn, if I will go to consumer forum & Indian telecom authority (if no solution by 15-Jul-2011), I will also claim for my mental harassment and time wastage, which is being caused by this issue. I am totally disturbed by the calls given by IDEA and explaining that I will not get any benefit, without any solution.
Also correct your software bug to avoid same issue with other customers.
I warn, if I will go to consumer forum & Indian telecom authority (if no solution by 15-Jul-2011), I will also claim for my mental harassment and time wastage, which is being caused by this issue. I am totally disturbed by the calls given by IDEA and explaining that I will not get any benefit, without any solution.
Also correct your software bug to avoid same issue with other customers.
Hi Nitin,
you are not the only one who is duped by Idea. I have also faced the same issue and received the same kind of response from customer care executives. I am shocked to see that what kind of reasing these people give and when they were telling me this is FRC (First Recharge) though i was using this number from last 2 years. Moreover they mentioned that if I would have charged 100 rupees instead of 101, I would have received 88 Rs talk time. Even I am planning to go to consumer forum for the same.
Let me know if you need any help from my side.
Regards
Rohit Chowdhry
[protected]@yahoo.com
you are not the only one who is duped by Idea. I have also faced the same issue and received the same kind of response from customer care executives. I am shocked to see that what kind of reasing these people give and when they were telling me this is FRC (First Recharge) though i was using this number from last 2 years. Moreover they mentioned that if I would have charged 100 rupees instead of 101, I would have received 88 Rs talk time. Even I am planning to go to consumer forum for the same.
Let me know if you need any help from my side.
Regards
Rohit Chowdhry
[protected]@yahoo.com
Hi Rohit,
Since I have got the recharge amount before my deadline given to IDEA, I have dropped the idea to go to consumer forum, though I will push Idea to correct the FRC bug. IN software should be intelligent enough to identify the FRC call and behave accordingly (reject the call or provide recharge amount to old customers).
In IDEA IVR (12345), there is option 2 to check the balance you will get in recharge of x amount, even that option does not provide any comment on FRC. No restriction on recharge of 101 Rs from IDEA or their vendor sites.
I can see many people are facing this issue, and in case IDEA fail to provide you recharge amount, I will support you in further case. First you should follow following steps:
1. Write a new complaint on this site since it is being tracked by senior members of IDEA who are supportive.
2. Escalate issue to Nodal office, keeping TRAI (THE TELECOM REGULATORY AUTHORITY OF INDIA) customer care in copy. Here are the email IDs for Delhi:
Nodal Office: grievance.[protected]@idea.adityabirla.com
Customer Care: ccare.[protected]@idea.adityabirla.com
TRAI: [protected]@trai.gov.in
3. If no resolution within 2 days, file a written complaint to TRAI (List of officers in TRAI: http://www.trai.gov.in/Telephonedirectory.asp). Also file RTI to get the information of recharge amount for old customer on recharge of Rs 101 recharge. I am sure IDEA will not respond that YOU WILL NOT GET ANY BENEFIT SINCE YOU ARE OLD CUSTOMER. If they respond like this, they will loose the case in first 2 hiring itself, in consumer forum.
OR
In parallel file a complaint in consumer forum, its very easy and no expense is there. No need to hire advocate for this easy case.
I am sure above situation will not come, since you will get the recharge amount in step 2 itself. IDEA know its fault, though customer care does not seems to be serious for customer satisfaction and they never take complaint.
Nitin B
Since I have got the recharge amount before my deadline given to IDEA, I have dropped the idea to go to consumer forum, though I will push Idea to correct the FRC bug. IN software should be intelligent enough to identify the FRC call and behave accordingly (reject the call or provide recharge amount to old customers).
In IDEA IVR (12345), there is option 2 to check the balance you will get in recharge of x amount, even that option does not provide any comment on FRC. No restriction on recharge of 101 Rs from IDEA or their vendor sites.
I can see many people are facing this issue, and in case IDEA fail to provide you recharge amount, I will support you in further case. First you should follow following steps:
1. Write a new complaint on this site since it is being tracked by senior members of IDEA who are supportive.
2. Escalate issue to Nodal office, keeping TRAI (THE TELECOM REGULATORY AUTHORITY OF INDIA) customer care in copy. Here are the email IDs for Delhi:
Nodal Office: grievance.[protected]@idea.adityabirla.com
Customer Care: ccare.[protected]@idea.adityabirla.com
TRAI: [protected]@trai.gov.in
3. If no resolution within 2 days, file a written complaint to TRAI (List of officers in TRAI: http://www.trai.gov.in/Telephonedirectory.asp). Also file RTI to get the information of recharge amount for old customer on recharge of Rs 101 recharge. I am sure IDEA will not respond that YOU WILL NOT GET ANY BENEFIT SINCE YOU ARE OLD CUSTOMER. If they respond like this, they will loose the case in first 2 hiring itself, in consumer forum.
OR
In parallel file a complaint in consumer forum, its very easy and no expense is there. No need to hire advocate for this easy case.
I am sure above situation will not come, since you will get the recharge amount in step 2 itself. IDEA know its fault, though customer care does not seems to be serious for customer satisfaction and they never take complaint.
Nitin B
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Idea — Not able to do FRC
My Name is Haneefa I have done MNP from Docomo to Idea on 24/06/11 and tried to do FRC of Rs.5 in order to make it second pulse since last four days I am not able to do that I have compalined many times but no response from Idea cellular please help me my mobile number is [protected] (Kerala)