[Resolved]  Idea Customer Care — i kamal arora complaint against idea customer care mobile no [protected]

Dear Sir,

I am having the mobile phone No. [protected] connection in my name for the past 10 years. – Post paid

I also have an add on connection No. [protected] – Prepaid.

I was not using the above add on phone No. [protected] for more than 3 months. When I wanted use the same now, it says the incoming and outgoing calls are barred.

When I contacted your customer care call centre, I was told that they have barred the incoming and outgoing since the phone was not in use for 60 days. If i want to activate this, they say that I have to re-charge the phone with Rs.60/-. When I asked them that this was not made known to me, they say that they had sent an SMS to the above No. On 23rd October about this.

I am quite surprised as to how a person will know about the SMS since he is not using this phone. You should have sent the SMS to my main phone [protected] so that I would have taken action immediately.

You cannot take advantage of this by just barring the incoming/outgoing and then ask the customer to pay for this.

I therefore request you to please activate the connection immediately without any extra charge.

I am completely dissatisfied with the way you are working.

Kind Regards.
K.Krishnamurthy
Bangalore
Mobile:[protected]

dear sir
please stop sending me unnecessary messages and phone calls from idea.
i want to activate my DND option.
Please help me.
My cell no.is [protected]
thank you
anuroop singh

SIR,
MY MOBIL HAD BEN HAKED BY UNKNOWN PERSON AND MY MOBILE IS CHARGED RS100 LAST DAY AND RS79 TODAY SO WHAT THE HELL IS IDEA DOING IF ANY ONE CAN HACK IDEA CARD DEN IT IS OF NO USE.

sab bhenchod hai koi bhi call karo paise caat lete hai

international sms not resived my mobil no [protected] and not c care phone not resived

Dear Sir,

I am a Idea cell phone user my number is ([protected]) last 3years from now... i had changed my plan last 2months back i.e for 251plan but some days back that plan has been changed for 1pai/sec and for first two msg it cost 60paise each.. i had called many a time to customer care but i didnt got any good response from them i.e everytime they use to hold my cal and then disconnect my cal...

so this is my humble request whoever read this mail please deactive this plan i.e 1pai/sec and i want my old plan i.e 251 plan... make this response as early as possible...

Thanks,
Anmul D.Vernekar

Dear Sir,

I am a Idea cell phone user my number is ([protected]) last 3years from now... i had changed my plan last 2months back i.e for 251plan but some days back that plan has been changed for 1pai/sec and for first two msg it cost 60paise each.. i had called many a time to customer care but i didnt got any good response from them i.e everytime they use to hold my cal and then disconnect my cal...

so this is my humble request whoever read this mail please deactive this plan i.e 1pai/sec and i want my old plan i.e 251 plan... make this response as early as possible...

Thanks,
Anmul D.Vernekar

My mobile no is [protected].One month back I gave complaint about deducting one rupee and sometimes 1.50 rupees per msg though i have 150free msg daily. you have deducted total 15 rupees and you havenot refunded it.

My mobile no is [protected]. I have 150 messages free daily. But every now and then message is charged 1 rupee and sometimes 1.50 rupees. this is happening 2nd time. correct the problem and refund the money of 5 rupees.

i am idea customer, my idea phone number is [protected]
i am receiving so many unwanted incoming calls and messages.
i have recharged for Rs' 333 on the month of OCTOBER. FROM THIS RS.90 IS CUTTING DOWN FOR THE MUSIC STATION THIS IS VERY MUCH REGRETABLE BECAUSE I NEVER USE ANY MUSIC. PLZ DEACTIVATE THIS . I AM VERY MUCH DISAPPOINTED AND READY TO CUT THE CONNECTION IF IT IS HAPPENED CONTINOUSLY
SO PLZ TAKE INTO CONSIDERATION AND GIVE ME POSSITIVE REPLY

JUSTIN

I AM AN IDEA CUSTOMER MY NUMBER IS [protected]
I AM RECEIVING SO MANY UNWANTED CALLS AND MESSAGES FROM YOU
I HAVE RECHARGED FRO 333 RS ON THE MONTH OF OCTOBER. BUT RS; 90 IS CUT DOWN EVERY MONTH UNNCESSARILY FOR THE MUSIC STATION I NEVER USE ANY MUSIC. IT IS VERY REGRTABLE AND I AM VERY MUCH DISAPPOINTED BECASUE OF THIS CUTTING. IF IT IS HAPPENED THIS CONTINOUSLY YOU HAVE TO FACE THE PROBLEM
PLZ TAKE INTO CONSIDERATION AND DEACTIVATE THIS MUSIC STATION CUTTING.

JUSTIN

I am SP Singh Idea pre paid user [protected] my complain is you didact the money form my account until unless without make a single coll kinndly give me explation & details.

thanks

SP SINGH
[protected]

r/sir,
i m a customer of idea & my no. is [protected].I belongs to bhilai(chhattisgarh).Idea services has been cheated us 3 to 4 times in past 3 months through different ways.now i m going to change my SIM.Once it has deducted Rs.100 for any Terriff plan.According to cust. care it has done through verbal conversation but i did not know when it had been done.After complaint they refund us only Rs. 50.Recently today early morning they deducted Rs. 50 again for any service which i did not know.Cust.care told this service is also provided through mobile conversation & they cann't to anythingh about this matter.They can only stop the services but cann't refund.They also suggested us to go to consumer foram for any positive result.What is going wrong?What is the meaning of Customer Care Service?Why r u destroying the company image like this?Customers are very frusteted by this.You know very well if customer wants any service then he does it through nearest cust. care. or any service provider but not through this like telephonic conversation.There is no proof of this type of activity.What should we do?We r ur customer not Testing material.Please don't do this.
And i[censored] want to do something then most welcome.

Kindly Remove the BACK GROUND MUSIC Delete for immediately for my Mobile No.[protected]

Thanking you

dear sir,
i am receive call from ([protected]) he is talking very loose word missed call more time plz find his detail & kindly send my e-mail address.

thanks.

DEAR SIR,

I AM VIPAN PAUL GURU HOLDING IDEA POST PAID CONNECTION[protected]. I HAVE VERY LESS USES OF THIS CONNECTION SO I HAVE DECIDED TO DEACTIVATE CLIP. AND I GIVE MY ID PROOF (SELF ATTASTED) ON MONTH OF SEPTEMBER 09 TO MY IDEA SHOWROOM. DHIMAN COMMUNICATION, SHOP NO 4, KITCHLU NAGAR, OPPOSITE JYOTI KENDRA, LUDHIANA. BUT THE SERVICE WAS NOT DE-ACTIVATE.

TODAY AGAIN I VISIT TO DHIMAN COMMUNICATION WITH MY ID PROOF BUT MR.DHIMAN FROM DHIMAN COMMUNICATIONS LUDHIANA REFUSE TO DE-ACTIVATE CLIP SERVICE AS MY IDEA SHOWROOM DO NOT HAVE RIGHT TO DEACTIVATE SERVICE. MY BILLING CYCLE IS FROM 8 TO 7 . KINDLY LOOK INTO MATTER & EXPLAIN WHAT IS THE PURPOSE OF MY IDEA SHOWROOMS. IF THEY DO NOT HAVE ANY RIGHT TO DEACTIVATE OR ACTIVATE SERVICES.
KINDLY DEACTIVATE MY SERVICE EARLIEST & REPLY ME AT MY EMAIL [protected]@REDIFFMAIL.COM OR ON MY ANOTHER IDEA NUMBER[protected].
WAITING FOR A POSITIVE REPLY EARLIEST.

VIPAN PAUL GURU
LUDHIANA
[protected]
[protected]

ATTN.CUSTMER CARE
SIR WE ARE HOLDING COPPORATE CONNECTON IN THE NAME OF
EAST WEST AGENCIES.[protected],[protected],[protected] ETC.)

SIR WE FEEL SORRY TO INFORM YOU THAT IS POOR SERVICE
AT YOUR AT YOUR SHOWROOM. NO ONE HAS PROPER KNOWLEDGE
REG CUS.SERVICE & NO ONE KNOW HOW TO SOLVE IT.

WE VISIT AT UR IDEA SHOWROOM 10-15 TIMES & TRY TO CONTACT
UR CUSTMER SERVICE BUT ALL ARE FORWADING THE REQUEST
TO ANOTHER PERSON.ON ONE HAD NOT ATTEND PROERLY.

WE JUST WANT TO CONVERT THE ALL NO FROM POST PAID TO
PRE PAID.WE AFTER A LONG BAD RESPONSE WE MAIL TO U.

PLS.LOOK INTO THE MATTER & DO THE NEEDFULL, OTHERWISE
WE HAVE NO OPTION TO CHANGE OUR ALL NO"S IDEA TO AIR TELL
OR SOME OTHER"S.PLS NOTE BILLING A/C NO IS 512637

THX

PAWAN KUMAR
M.NO.[protected]

I am having Idea Mobile No.[protected]. Rs. 30 per month is being deducted in respect of Dialer Tone. In respect of this no confirmation is being taken from me. I am not interested for this Dialer Tone. Please disconnect this dialer tone forthwith and no amount may be deducted from my account.

Hello Sir,
This is liyakath from Bangalore, and my number is [protected]. The problem is that, suddenly my plan is automatically changed to 1 paise plan, which i don't want. I request you to kindly activate my old plan i.e, i ahd plan in which i had 150 sms daily free and any local calls was 50 paise. kindly do the needful.

Thank you.

my mobail no [protected] i am recharge today 11.11.2009 at 8.23 am i have balance after recharg 215.03 Rs but after some time 10 Rs didacted in my account . i am call to costomer care but not completed call.