IFB Industries — Cheating in the name of service

Please be careful when you buy IFB products specially at Gurgaon and Kolkata .
Cheats and thugs are appointed as service centres .

I have an executive plus washing machine whose AMC expired last month and it stopped working 2 days after AMC expiry !! I have lodged a complaint yesterday an a "engineer" ( actually a thug looking chap ) turned up today. Within a minute he could make it working . However he said that some parts ( including rubber linings and front door need replacement ) and will cost me Rs 3200/- . Since I am already fed up with IFB services , I have asked him to go after collecting the visting/service charge . He initially demanded rs 600/- as service charge from my wife , however when I spoke to him over phone , he brought it down to Rs 281/- . After he left , my wife discovered that he DAMAGED the front door ( it is no longer closing) as well as the Detergent tray .

He also tried to leave without giving my wife a reciept for the Rs 281/- , but when my wife demanded he gave a reciept ( without any name and signature ).
later on I tried to call the chap on the number he called me up ( [protected] ) , however the person said that he never vistited . I called up the service centre number ( 0124 - 4080531 ) , no one picked up the call.
When I called the call centre and complaint about the whole episode , they advised me to contact one Vikas ( [protected]) but that chap also never picked up the phone ( I tried 5 times) .

Net net they damaged by washing machine ( they actually tweaked it back to working condition ) as I refused to replace ( working ) parts worth Rs 3200/- .

I had similar experience with my brother's IFB machine at Kolkata where they cheated him of Rs 10000/- by replacing working parts.

Beware of such experiences and I strongly recommend to avoid IFB specially at Gurgaon and Kolkata and stick to Whirlpool or Samsung or even LG as they have basic service ethics ( although poor service levels ) . IFB services are outsourced to thugs.

My complaint no is 52853963
contact no [protected]
Rupam