Service persons not attending
I have IFB washing machine is under AMC. in hyderabad.
Generated complaint number 5595923 on 22nd. Next day service person attend and he replace the part. It’s still not working. He asked me about AMC paper that day we couldn’t find it. Last time some spare parts are replaced in under AMC, we explained him.
He told us we will check our data base and let you know. After that we will not get any phone call or response. We called help line and ask about status they told us it’s closed.
We explained about the situation. then they gave service persons numbers Nagender 9248613677, 9441170656, 9704441836 those phone numbers are wrong . Again I called help line told those numbers are wrong, and also told them please update your phone numbers. he got angry on me, fine. Suddenly he put the phone down. And again called help line, same person pick up the phone I told why are u put the phone down some discussion are happened. And he gave one number 040 39187605/606 that phone is always busy.
I found one service center phone number in hyderbad 65792208 those are coolly told me that area (Address)is not our premises we will not attend that. Good. They gave me madhapur service center phone number. I called 9397691234 (sampath) that person, , I explained about situation he immediately reacted that I send a mail to IFB about your part is, they reject it.
I told, you should inform us. Without any information how we know that I asked. He told me you know vijay (service person) you can call that person do it. Is that person told like that? as a branch head he will not talk like that. Finally he told me Monday service person will attend that. I told clearly I will write a mail to fib. He told me if you want sent a mail sent, not a problem.
I called head branch manger 9392488496 (Praveen) I explained about the story. He is coolly I will take care of that issue.
today is Monday(27th Dec) no one is attend this now the time is 6:00 pm. I called Praveen he is not lifting the phone. Again I called help line they told I will send you bala Krishna.
If it is branch manger is not responding my call (I know he is busy with some other things). Who will solve it? Whom should I contact?
Thanks for read this story for IFB service.
This is last chance I am trying to take help through mail.