[Resolved]  Airtel DTH Connection — Improper Package Activation, Msg for deactivation

Please see below communications which I have been having with Airtel DTH on my new connections purchased on 25th October 2009.

I am now sure, that i didnot purchase DTH connection, but I paid money for buying harrassment from Airtel.

How can a company of such repute behave like this ? However it appears that Mr. Mittal, is definitely a man of luck to achieve such heights in Airtel

[protected][protected][protected][protected][protected][protected][protected]-
Regards


To: [protected]@airtel.in
cc:
Subject: Re: [protected] - Complain regarding account balance Message From JITESH A SHETH <[protected]@ltcis.ltindia.com> [REF:[protected]]

Mobasir Ekwal khan

You are the 100th Person from Airtel, to whom I am communicating on the various issues which I have purchased from Airtel. (Paresh / Nitin / Amit Choudhary / Pramod / Punit / Sonu Chabra / Nitu Saini /................ the list will go on & on...)

Actually, my life was prettly dull and hence to have some problems, I decided to purchase Airtel connection on 25th October.. I really donot know, what muhurat, I did so, however this are really not what I was looking for. Airtel is suppose to be a BIG brand and a company of repute.. However I am sure now, that AIRTEL is a company full of XXXXXXXXXXXXX

I am asking for point wise resposne to my below queries isntead of your generic answers. Can you provide.. If yes, then do so, else given a reply that you cannot provide point wise answers.. becuase if so, then problems will be resolved and your customer may become happy, which as such is not an Airtel philosophy... in such case I am sure...at your call centres, you will have a motto.."donot resolve customer complaints, else they may not call us.

List of questions to which answer is required

Q.1 Please provide me the date when my primary package of mega 4 month bundle is slated to expiry considering 4 month free usage -


Q.2 My second connection is under Primary / Secondary connection scheme, wherein for Rs 160/- per month, I will be able to watch all channels of the
mega 4 month package as subscribed on my primary connection. However as per your reply, I will be charged Rs. 9.97/- per day, i.e approx. Rs 300/- per month. i.e means my second connection is not under the primary /secondary scheme ? Does this mean that the distributor has fooled me in selling the scheme ? If yes, then what is the course of action I have to take to resolve this query ? Who is the right agency to contact ?

Q.3 Right from the day 1, my second connection was not having same channels as that of the first channel. I had to lodged twice complains (Ref no.
1346387 / 1330548) and my follow up with the supplier here, on from 1st Nov 2009 8:45 pm onwards I am able to see same channels on both the
connections. Then from 5th Nov.. I was not able to see those channels once again.. Now after one more complain I am able to see it. How many times such things will happen ? (is such issue going to occur, every week, every month, every quarter, every year !!!)

Q.4 What does the date of 18th Dec 2009 as seen on my web account mean ? Now this date is 7th Nov 2009 !!!! Who is changing this dates ?

Q.5 How to check the balance of both my primary and secondary account on the web ?

[protected][protected][protected][protected][protected][protected][protected]-
Regards

Jitesh Sheth



"[protected]@airtel.in" <[protected]@airtel.in>
11/09/2009 12:17 PM
Please respond to
[protected]@airtel.in

To
[protected]@ltcis.ltindia.com
cc

Subject
Re: [protected] - Complain regarding account balance Message From JITESH A SHETH &amp;amp;amp;lt;[protected]@ltcis.ltindia.com&amp;amp;amp;gt; [REF:[protected]]






Dear Mr. Sheth,

Thank you for writing to us at Airtel digital tv.

This is with reference to your mail regarding account balance issue.

Please accept our apologies for the inconvenience faced by you.

We would like to inform you that your complaint(complaint number 1451563) has been registered with us. Currently concern department is working for the resolution of the issue that you are facing.The concern department would contact you accordingly.

It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.

Regards,
Mobasir Ekwal khan.
Airtel digital TV.

PS: In case you require any further assistance, please:
- Email us at [protected]@airtel.in
- Or call us at [protected] (toll free)/[protected]tolled)


DISCLAIMER AND CONFIDENTIALITY NOTE:
i) The information contained in this e-mail message is intended only for the confidential use of the recipient(s) named above. This message is privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail, and delete the original message.

ii) The sender confirms that Bharti Telemedia Ltd. shall not be responsible if this email message is used for any indecent, unsolicited or illegal purposes, which are in violation of any existing laws and the same shall solely be the responsibility of the sender and that Bharti Telemedia Ltd. shall at all times be indemnified of any civil and/ or criminal liabilities or consequences thereof

---- Original Message ----


I received an reply thro. SMS on 7th Nov, that complain is resolved.

Now today I am getting an SMS that your account is negative. to avoid
disconnection, please recharge.

All this problems are because AIRTEL as a company is having a
system..where people donot know which package to activate..and once an
account is purchased.. last 15 days i am struggling with your call centre,
local offices etc to get the service for which I have paid money.. This is
something called a LOOT in older times..

Your system is nothing but a garbage which only creates mess and I am
sorry, but I thnk I have no other left to put this issues to appropriate
authorities / consumer forums.

Reply with your official response to this latest issue..including the past
issues as listed below point wise immediately.

[protected][protected][protected][protected]

[protected][protected][protected]-


Regards

Jitesh Sheth




"[protected]@airtel
.in"
<[protected]@airtel To
.in> [protected]@ltcis.ltindia.com
cc
11/06/2009 01:32
PM Subject
Re: [protected] - Complain regarding
account balance Message From JITESH
Please respond to A SHETH
[protected]@airtel. &amp;lt;[protected]@ltcis.ltindia.com&am
in p;gt; [REF:[protected]]










Dear Mr. Sheth,

Thank you for writing to us at Airtel digital tv.

This is with reference to your mail regarding account.

Please accept our apologies for the inconvenience faced by you.

We deeply regret the unpleasant experience that you had while getting
solution and apologize for the same.

We would like to inform you that your complaint[protected] has been
registered with us. Currently concern department is working for resolution
of your issue. The concern department would contact you accordingly.

It is our privilege to have you as our valued customer & we look forward to
a long and fruitful association with you.

Regards,
Neetu Saini.
Airtel digital TV.

PS: In case you require any further assistance, please:
- Email us at [protected]@airtel.in
- Or call us at [protected] (toll free)/[protected]tolled)


DISCLAIMER AND CONFIDENTIALITY NOTE:
i) The information contained in this e-mail message is intended only for
the confidential use of the recipient(s) named above. This message is
privileged and confidential. If the reader of this message is not the
intended recipient or an agent responsible for delivering it to the
intended recipient, you are hereby notified that you have received this
document in error and that any review, dissemination, distribution, or
copying of this message is strictly prohibited. If you have received this
communication in error, please notify us immediately by e-mail, and delete
the original message.

ii) The sender confirms that Bharti Telemedia Ltd. shall not be responsible
if this email message is used for any indecent, unsolicited or illegal
purposes, which are in violation of any existing laws and the same shall
solely be the responsibility of the sender and that Bharti Telemedia Ltd.
shall at all times be indemnified of any civil and/ or criminal liabilities
or consequences thereof

---- Original Message ----


Have not received response to my below queires dated 3rd Nov 2009

Request you to revert at the earliest.

Regards



JITESH A SHETH
11/03/2009 03:41 PM


To: [protected]@airtel.in
cc:
Subject: Re: [protected] - Complain regarding account balance Message
From JITESH A SHETH &lt;[protected]@ltcis.ltindia.com&gt;
[REF:[protected]] (Document link: jitesh personal)

Dear Ms. Sonu Chabra,

Can you please reply point wise to my below points, since your earlier
reply is generic and doesnot answer my queries explicitly.

Q.. Please provide me the date when my primary package of mega 4 month
bundle is slated to expiry considering 4 month free usage -
Q.. My second connection is under Primary / Secondary connection scheme,
wherein for Rs 160/- per month, I will be able to watch all channels of the
mega 4 month package as subscribed on my primary connection. However as per
your reply, I will be charged Rs. 9.97/- per day, i.e approx. Rs 300/- per
month. i.e means my second connection is not under the primary /secondary
scheme ? Does this mean that the distributor has fooled me in selling the
scheme ? If yes, then what is the course of action I have to take to
resolve this query ? Who is the right agency to contact ?
Q.. Right from the day 1, my second connection was not having same channels
as that of the first channel. I had to lodged twice complains (Ref no.
1346387 / 1330548) and my follow up with the supplier here, on from 1st Nov
2009 8:45 pm onwards I am able to see same channels on both the
connections.
Q... What does the date of 18th Dec 2009 as seen on my web account mean ?
Q... How to check the balance of both my primary and secondary account on
the web ?

Your point wise response shall help me a lot in deciding my further course
of action

Regards
Jitesh Sheth






"[protected]@airtel
.in"
<[protected]@airtel To
.in> [protected]@ltcis.ltindia.com
cc
11/03/2009 03:18
PM Subject
Re: [protected] - Complain regarding
account balance Message From JITESH
Please respond to A SHETH
[protected]@airtel. &lt;[protected]@ltcis.ltindia.com&gt;
in [REF:[protected]]










Dear Mr.Sheth,

Thank you for writing to us at Airtel digital tv.

This is with reference to your e-mail regarding account information.

Please accept our apologies for the inconvenience faced by you.

We would like to inform you that as per our records, your services are
active (Mega 4 Month Bundle- Oct 09 ).Amount of Rs 1800 is reflecting in
your account which is valid for 4 months free subscription and second
connection (Mega New (Oct 09) Standard) it is monthly rental package. Your
account have a balance of Rs 459.02 (with daily burn rate of Rs 9.97) as on
date 03Nov 09.


it is our privilege to have you as our valued customer & we look forward to
a long and fruitful association with you.

Regards,
Sonu Chhabra..
Airtel digital TV.

PS: In case you require any further assistance, please:
- Email us at [protected]@airtel.in
- Or call us at [protected] (toll free)/[protected]tolled)
DISCLAIMER AND CONFIDENTIALITY NOTE:
i) The information contained in this e-mail message is intended only for
the confidential use of the recipient(s) named above. This message is
privileged and confidential. If the reader of this message is not the
intended recipient or an agent responsible for delivering it to the
intended recipient, you are hereby notified that you have received this
document in error and that any review, dissemination, distribution, or
copying of this message is strictly prohibited. If you have received this
communication in error, please notify us immediately by e-mail, and dele
ii)
iii)
iv)
v) te the original message.

ii) The sender confirms that Bharti Telemedia Ltd. shall not be responsible
if this email message is used for any indecent, unsolicited or illegal
purposes, which are in violation of any existing laws and the same shall
solely be the responsibility of the sender and that Bharti Telemedia Ltd.
shall at all times be indemnified of any civil and/ or criminal liabilities
or consequences thereof


---- Original Message ----


I have taken airtel DTH connection('s) on 25th October 2009 under New Mega
Pack scheme. (2 connections, 1 primary & another secondary)

Then there were issues related to the secondary connection mega pack (old
mega pack was provided instead of new megapack) and the same were resolved
on 1st nov 09. (reference no. 1346837)

Presently my account details / transaction details are shown as below

What does the above indicated Account validity of 18 Dec 2009 indicate ?

As per the scheme of purchase, I am entitled to 4 months of free usage for
primary connection. (i.e till 25th Feb 2010)

For secondary connection, I have paid 160/- x 4 = 640/- Rs which the
distributor thro. whom I have purchased the connection, confirm that the
same is done and the secondary connection shall also be active till 25th
Feb 2010.

The what is the meaning of the above validity date ? When I discussed with
your personnel over telephone, they informed that the website details are
not correct and there is error on the website.

I request you to confirm me that my both connections will work w/o
interruption and no further recharge requirement till 25th Feb 2010 and
there is problem with the webiste and website details are irrelevant and
wrong. (you may also take some steps to correct this website issue)

Please revert urgently on the above.