Indian Oil Corporation [IOC] Complaints & Reviews

I AM CONSUMER OF M/S CHIRAG , INDANE GAS DISTRIBUTOR AT SILIGURI. MY CONSUMER NO. IS 23606.THE FOLLOWING IRREGULARITIES IS OBSERVED

1. Mobile for SMS booking is kept on switch off mode most of the times.
2, My last booking through SMS was 060208. It is not attended. Finally booked over telephone and the date recorded as 080208.
3. Telephone nos recorded in the display board at the office are very old.
4. "SMS service available" is not displayed at the office.
5. Type of booking is not recorded in the delivery slip.It should be SMS or Telephone or Counter Booking.
6. Date of delivery is not mentioned in the delivery slip.
7. Next Booking on or after .........should be mentioned in the delivery slip.
8.Name , address, telephone no., email address of the area officer is not displayed in the office.

I hope if suggessitions made above are incorporated in the delivery slip the number of complaint all over the country can be redused drastically.

Further:

I visited the office on 22.02.2008 and dialed the telephone no.s and mobile no.s of the distributor through my mobile in the presence of the office staff and found that all the instruments are kept in the silent mode. Although I am getting the ring tone but there is no sound in the office.Which shows the attitude of the distributor and the level of customer service.The office staff failed to give a reply for the reasons for keeping the instruments in the silent mode.

Finally i discussed the matter for delivery of gas at my residence and the reply came "it will take 5-6 days more". But in the evening the gas was supplied at my residence.How it can be possible? This requires a through investigation.



The best way is start the booking through SMS and acknowledgement should be sent to the consumer.

Dear Sir,

I was staying at Chandigarh Sector - 52 taken the "Indane LPG Gas" connection from
Happy Gas Service, SCO. 461-462,Sec-35C, Chandigarh
Consumer No. H 9882
S.V./T.S.V.No.(44-49): 1985967 Dated 07/06/2006.
Then I have shifted my house to Phase - 6 Mohali(Punjab).
Tranferee Distributors Name & Address:
M/s Mohali Gas Enterprises
SCF. 1, Phase - 5,Mohali.
This Mohali Distributors not transfering my connection,I have visited there so many times but no use telling to bring Votar ID Cards or Ration Cards, I have given Mohali Address proof Driving Licence and Bank account statements but they are not accepting it.
Please do the needful help.I will be very thankful to you.

with regards,

Satyanarayan Prasad
Mobile :[protected]

I (sajitha m) living in Kuttippuram, Malappuram DST, Kerala. My costomer no is 13474 and customer of Prakash Gas Agencies Kuttippuram.
I booked for next filled cylinder on 18/12/2007. till now Iam not getting the cylinder. this was the third time .I used to contact them ,but the phone is always busy.

please make necessary steps to avoid such things from the agency.
sajitha m

Guru Kirpa Gas Agency sushant lok phase I, Gurgaon. Non delivery of refill cylender from last 02 weeks.

I reside in Kottur, get gas from Cooking Gas agency. I called them to change my connection to double cylinder but they told it is not possible to change. I asked when can i change it, they said,"not know" and they don't when it is possible. I am trying to change my connection to double cylinder for the past 1year, but all my effort is going in vain.
I don't know what to do.
My cell number: [protected]

Dear Sir,

My Self Anil Kumar Sahoo, customer of Indane Gas through NIM Gas Agency, Patel Nagar - II, Ghaziabad form Last 04 years. The representatives of said agency are not able to interact with customer in proper behaviour. Most of the time i not get refilled cylinder at home delivery so i have to bound to collect from the agency.

However Now a days agency not returned back empty cylinder as the serial no is not match as per their record (As they told). We people are not able to get refilled cylinder due to the reason. This is not only my problem. All of people of our colony suffered from this problem & they don't have able to refill cylinder from other private shop due to high rate as 70/- Kg.

Your good self are required investigate this matter urgently please.

Anil Kumar Sahoo
B-483 A, Balmiki Kunj
Patel Nagar – II, Ghaziabad

This is inform the proper authority that I have booked double cylinder with indane gas LPG distributor,AROOP ENTERPRISE,138,G.T.Road(South),howrah,west bengal.This cylinder is booked in my elder brother name with consumer no.20839.They ask forcefully to us to book refill after 20 days and they deliver the cylinder 8 to 10 days thereafter.If we enquire about that delay in delivery, then their employee begin to misbehave and ask us to go and lodge a complain fearlessly.
This is the case for last one years.Their delivery boy charge us some rewards money for the lieu of delivery and in case of failure to do so they told us not to delivere the gas and submit it to the distributor saying that there is no one to take that delivery at home.
This fact is also astonishing that some local man get their cylinder refill as and when they need.
Please do something because in this situation we can rely upon the kerosine oil for our cooking.
Thanks and best regards.
Braj Bhusan Prasad
Shibpur,Howrah,West Bengal.
[protected]

on 19th feb.2008 two gas cylenders were delivered at my place in evenig after sensing fowl smell i checked the cylinders and found that one of them is having leackage.since then i have lodge 4complains on ivr no 0111260 and contacted gas agency 3times on their no [protected],[protected].from the M/S MOHANIL GAS SERVICE ,IIT CHOWK ,NEW DELHI-16. CODE-9107236 ,i have got only false assurance like person have left for my place to attaind the complain.even they are not providing complain no..

sIR,
I am a consumer of LPG cylinder. I am registered with Shanti Indane, Palam, New Delhi. From the last 20 days, I have been trying phone to this distributor on the numbers given to me. The numbers are 25056668, 65735062, [protected] and [protected]. The first number is ringing but no response is there. The other numbers are either switched off or not reachable.
Due to my job committments, I am finding it difficult to personally go there and book the same.
This way, black marketing of cylenders is being encouraged.

-Manoj Jain

i am register with consumer no. Af 19801with rainbow gas sec 28 faridabad i booked gas on 11/02/2008 on booking i was assured that the gas supply will be available to me in a weeks time till writing of this mail, inspite of repeated reminders gas has not been supplied this is not the first time. the gas supply this agency is supplied in 15 days or more then 15 days i request to take necessary action against agency. last Time i visited the agency and incidentally met Mr. Morya the area manager. Though his remarks not in Favors of consumer i got the supply after 12 days from the date of booking.A thorough investigation is needed for this
21/02/2008
11:53 am

EXPT. DATE OF DELI. DATE OF DELI.
12.10.2007 07.11.2007
01.11.2007 06.12.2007
04.01.2008 16.01.2008
09.02.2008 NOT RECEIVED TILL NOW.

Consumer 19953 - Natraj Enterprises - New Town Yelahanka

Previously i had booked my gas and delivered on 17.01.08 but the billing date was 09.01.08, and again had booked on telephone 07.02.08 and i was informed that i will be getting my reffill within a week, after not getting the reffill when called on 12.02.08 i came to know that my gas booking has not been taken so requested to take the booking and i was informed that i will be getting in two or three days and iam yet to receive my gas inspite of having a double cyclinder iam not able to get my reffill on time. The booking people are so erratic the response is very poor. earliest action in this regard will be highly solicited

LPG Refil was booked on 30-01-08.No supply made till date as on 18-02-08

Until not approach/remind/request two-threee times personally,
refil is no supplied. It is a routine tendency of agency

Only one telephone No. 2416263 provided for public remains always missing,No response.Booking of refill has to be made personally but no serial No./No seniority of booking is given.Only date is mentioned on the customer card without any signature

One more telephone no.2428283 is there which sometimes connects but the agency man(Mr. Vikram who generally attend this telephone) clearly refuses for making booking or listening anything on this telephone,even misbehaving on telephone with irresponsible manner/attitude while this phone no. was provided on mine customer card book written by an agency responsible man.

if any one makes question on this side system or for extra ordinary delay in supply of refill, they never bother and even reply in an awkard manner
"Aap complaint kar do ,dus bar kar do. Jis ko dil chahe kar do"
this is the way agency works and helpless public tolerates.

SUSHMA
Consume No. K-4325
Address 3A/WH/73
NIT, Faridabad

Sir,
My consumer No is 9863 of Tundla gas Tundla (Firozabad ) UP. As per the practice/rule of the supplier, a new cylinder is booked after 21 day of reciept of last cylinder.I booked the cylinder on 10.01.2008 which was delivered on 8.02. 2008 ie 21 +30=51 days. Several verbal reminder were given to the Tundla gas but the answer was that gas is not available while it was readly available in blackmarket by the Tundla gas.How a family will manage 51 days with supply of only one cylinder.I want to bring this fact to the notice of appropriate INDANE authority for looking into the matter and take immediate action and enquiry for the black marketing done by the gas supplier. I hope for immediate action agains the supplier.
BRIJENDRA SINGH
SUB DIVISIONAL ENGINEER
TELEPHONE EXCHANGE COMPOUND
Maszid Road TUNDLA
Dist. FIROZABAD UP
Mob No.[protected]

am the customer of Indane LPG gas
[Kannan Gas Agency,Cheyyar] from the Last two years onwards in cheyyar we are facing the problem for lacking the gas (Unavailability) because due to this the gas has been booked and interlink in BLACK MARKET (with some few persons who is living in cheyyar) the problem is when the customer want to book the Gas and they are waiting upto 23 days then we gone to ageny [Kannan Gas Agency,Cheyyar]
and ask about the status they are simply saying that LOAD is not yet came and some useless reason are saying) but we are very much sure the load is came and they delivered the GAS also.

At the same time we tried to approach the person who is doing the Black market (Selling the GAS) he is having lot of stocks this is unbelivable and even he is said the price 600 (Actual price is 300).

This complaints is not from single person lot of the peoples are suffering from this Black Market.Even we are going to publish in media also protest against this black market in future if the Problem is not solved.

We are expecting this prblem will be solved soon.

Respected Sir,
It is to be noted that when i called to book my refilling cylinder ( consumer no. 19616, lakshmi gas agency woraiyur, trichy 3, )they said the NOC i produced in aug expired, so if i show the ration card copy only that they will accept any further booking. i DID NOT RECEIVE MY RATION CARD YET. what should i do? and in taluk office, they r not giving NOC again. Please help me sir. With kids its very difficult to cope up during exam time without gas cylinnder.
thanking you,
Sincerely yours,
Deepa Ramakrishnan

Dear Sir

I live in Gurgaon and would like to get a new gas cylinder connection. I'm chasing Guru Kirpa and Urvashi gas agency since last so many months. But every time I call them or go there to check if the new connections have come I get the same answer every time that connections will come around 10-15th of next month. But I have never got them at those dates. Please let me know how can I get a new cylinder connection.

Thanks
Gaurav

Hi,

I have used Indian Gas connection for long. After my return from overseas I contacted the gas agencies asking for my connection number as I lost that. Surprising! they cannot trace my connection in their system. I have provide them my complete details along with Regulator details.
There is no proper helpdesk to report it nor there is any mechanism to escalate the issue.
Very poor processes. The service is not world-class. Pathetic is the word I would like to use.

I'll be glad if this complaint can be referred to the Indian Gas Officials and help them re-look at
their processes. Ofcourse I'll be glad if my issues can alos be looked into.

Hoping to have a response.

/Prasanna

DEAR SIR,

I HAVE BEEN A VICTIM OF INDIAN OIL LPG DISTRIBUTOR AT FARIDABAD, M/S RAINBOW GAS AGENCY, SECTOR 28- FARDABAD.
I HAD BOOKED THE GAS ON 3RD OF JANUARY, 2008 WTH THE LADY WHO RECEIVED THE PHONE AND WAS TOLD THAT SINCE THERE IS A SHORTAGE IN SUPPLIES, WE WLL BE RECEIVING OUR CYLENDER WITHIN A WEEK.

AFTER ABOUT TEN DAYS i.e ON 13TH JAN, I WAS TOLD THAT THE BOOKING WAS MADE ONLY ON 11TH JAN AS PER THE ORDERS OF IOC AND IT IS FURTHER GOING TO TAKE AT LEAST ONE WEEK TO GET THE GAS DELIVERED TO US.

LATER ON, ON SPEAKING TO THE OWNER OF THE AGENCY MR. HEM SINGH RANA, HE ASSURED ME THAT THE GAS WILL BE DELIVERED THE NEXT DAY, POSITIVELY.

BUT AFTER WAITING TILL TODAY I TRIED TO CALL HIM AGAIN BUT HIS PHONE HAS BEEN SWITCHED OFF. AND THE STAFF ON DUTY INSIST THAT SINCE THERE IS ACUTE SHORTAGE OF GAS, THEY ARE HELPLESS AND CANNOT DELIVER THE GAS UNTILL THE SUPPLY COMES.

BUT AT THE SAME TIME ONE CAN SEE THEM SUPPLYING FREELY TO DHABA WALAS AND THE PEOPLE WHO RUN THER VEHICLES ON LPG, AT SOME EXTRA COST.

IF YOU DEPUTE SOME PERSON TO CHECK THE MENACE WITHOUT THE KNOWLEDGE OF THE DISTRBUTOR, YOU WILL SEE FOR YOURSELF HOW EACH DAY PEOPLE ARE FIGHTING WITH THE STAFF OF THE AGENCY. THIS HAS BECOME THE ROUTINE AT THE HANDS OF THE STAFF OF THE DISTRIBUTOR.

I URGE YOU TO PLEASE TAKE THE APPROPRIATE ACTION AND LET THE PEOPLE NOT SUFFER ANY FURTHER AT THE HANDS OF YOUR ESTEEMED DISTRIBUTORS.

I HOPE MY PLEA IS HEARD AND ACTION WILL BE TAKEN AT THE EARLIEST.

REGARDS

QUAZI F.A.

DEAR SIR/MADAM,

WE ARE HAVING 2 INDANE GAS CONNECTIONS FOR HOME USE AND THE GAS IS SUPPLIED BY THE INDANE GAS SERVIVE, AJIT GANJ- IN BAKARGANJ, KANPUR (U.P), THE DETAILS OF CONNECTIONS AS UNDER

CONNECTION NO. 20761 IN NAME OF B L JINDAL

CONNECTION NO. 20949 IN NAME OF R R GOEL

WE WISH TO INFORM AND LODGED A COMPLAINT AGAINST THE SERVICE AGENCY, THAT HE HAS BEEN CONTINOUSLY SUPPLYING LOW WEIGHT AND FAULTY CYLINDERS AND OVERLOOKS ALL COMPLAINTS MADE IN THIS REGARDS AND VENDORS REFUSE TO WEIGHT THE SAME AND ARE RUDE, THE AGENCY DOES NOT TAKE BOOKING AS PER SCHEDULE AND REFUSES TO GIVE CYLINDERS EVEN AFTER 21 DAYS OF VALID BOOKING, WE ARE HARRASED TO BUY CYLINDER AT A HIGHER PRICE THAN NORMAL BY THE VENDORS, PL LOOK INTO THE MATTER URGENTLY AND OBLIGE BY TAKING PROMPT ACTION AGAINST THE SUPPLY AGENCY.

REGARDS
B L JINDAL
140 ANAND PURI
KANPUR 208023 (U.P)
[protected], [protected]