Indian Oil Corporation [IOC] Complaints & Reviews

LPG — misbehaving with customer

Sir/ Madam,
I am customer of single LPG connection from DWARKESH GAS AGENCY (ANAND) GUJARAT coustomer no.5753. I have taken the connection from him as on 28.5.08. there was always problem of delayed refill delivery. etc. tired of all this i wanted to shift my connection to other agency.I was asked for 50/- for the paper work and stationary for which i asked for the bill and thye lady NAME Sonal refused to give. then one Mr. Kanu Bhai came into the cabin and started pushing us out and asked to get out of the office. that person (kanu bhai) had hits me and also my brother in law who acompanied with me.there was no decency in taking, no manners to take to a lady.Finally he agreed to give the bill and sonal the lady over there said just issue the bill. and we shall see that they come back begging for the connection here. Sir, why should the customer be penilied for all small things we ask for. we can't ask for our rights, if done then we are the losers from all sides.

please look into the matter and do the needful at the earliest.

thanking you.

Indane/LPG — irregularity, misbehavin by the worker of distributor

Distributor-MAA DURGA GAS AGENCY ASANSOL.
CONSUMER NO -17088 .SV NO-369647.
The distributor has make a new low to distribute the cylinder among the customer ie, after receving a cylinder apply for the another cylinder after 15 days the prosidure for the applied cylinder will take another 15 days then what is the use of my second cylinder.
I have applied for my cylinder on 08-07-09 Sr no-2273 but not get the cylinder as till rite now.
The manner of the worker is not good with the customer.

gas — very poor delivery of gas

I have gas card of guwahati bhaskar gas agency.
the agency gives cylinder after 40 day's .
please take some action.

Indane Gas — Poor delavery

Booking of Indane Gas Connection No. J12931 dated 10/01/10 not deliverd till today .
plz do something .

Indane LPG Gas — dead card

because i use a single cylinder for a period greater than 6 months
they say that my consumer no. 31718 registered with shree chella
gas agencies selaiyur, chennai has become dead and i should show
them the ration card for restoring the supply even though i got a valid gas connection book.

ioc lpg cylinder — non delivery

i am bookong a LPG cylinder throug web from atleast 3 days & i got the bookong no. 1 but lpg cylinder is not delivered ., delivery boys want to sell the LPG cylinder on premium . please take some action on it
Consumer No. GasAgencyName Company Name
DG- 459 DHRUV GAS SERVICE IOC
please do the needful
yogesh jain

IOC/LPG — Non Delivery of cylinder

The Distributor is in the habbit of selling the cylinder of those concumer who has booked therby putting the consumer to lot of hardship. The dealer is Samarjit Gas Agency, Bokaro, Jharkhand, India. My Consumer no is.018942.

I have booked my gas cylinder on 12 jan 2009, waiting list no. 4417. At the time of booking he informed me that it will be delivered within a weak.Till date, I did not receive my full cylinder.Inspite of several calls made to him he is postponing the same.
This problem is always regular.They are not providing us complaint telephone no.I request you to provide us telephone no. and contact person name.


Naresh Kumar parekh
Consumer no.18252
Distributor name - Bharathi Gas Service
163/80 N.S.C Bose Road, Sowcarpet
Ch - 79.
Phone no:2535 2935; 25354798; [protected].

IOC — NON DELIVERY

I am a consumer in Shanti Gas Agency, G.T.ROAD, KANPUR and my consumer no is 27575. I had booked a cylinder on 17/8/2009. Till date above gas agency not deliver the gas. My cell No. is +91 [protected]

Respected Sir this is Brijesh Panwar . I have a Lpg connection with Raj Flame ( Rama Park, Uttam Nagar) My Consumer No. is RF239. since last 3 months i am getting problem with raj flame . every time ioc said book gas on 1260 its 24 hour helpline. i booked my cylinder on 1260 dated 6th feb 2010 but when i not received gas dated 23rd feb 2010 that i go to raj flame they told me gas will come tomorrow but when i not recieved gas dated 1st march 2010 than again i goto raj flame they told me i will send u cylinder tomorrow your booking is on dated 23 feb but i said my booking is 6th of feb she told me we will send that cylinder also. 2nd march 2010 i received cylinder but again i booked cylender 10 th march on 1260 . till today 23th march i not received cylinder now i am not able to go raj flame because i have a plaster in my left leg. so i am trying phone numbers of raj flame so many times but both number always saying busy busy busy . i know about this also because they put off the raciever on table . please help me i am waiting your positive response.

Brijesh Panwar
consumer no. - RF 239
agency - raj flame
mobile - [protected]

IOC Cylinder Delivery — Non Delivery of cylinder

Sir, I am Mrs. Ratnaprabha Sontakke, Resident of batasewali Gali Chhatri bazar, Lashkar Gwalior. I have Booked Cylinder on mobile by sending a SMS on 02 April 2010, Consumer No. A2420 to M/S Amita Gas Agency,Laxmiganj, Lashkar, Gwalior.After 15 days no delivery is made by the agency, again I have booked cylinder on 15 April2010, but till date no cylinder is delivered by the agency.I am ahandicapped woman and can not walkagain&again to Agency in this hot summer.The agency phone is always out of order, It sems that purposely they put off the tlephone out of set onthe table I am harrassed . This is not one time but it always happen whenever I booka cylinder. Agency manager Mr. Vinod always make some lame excuses such as load is not received , no man power or it willbe delivered tommorrow etc.
Therefore you are kindly requested to do the needful and take necessary action against the agency so that all customer will get the cylinder on time. I shall be highly obliged by this kind of act . thanking you Sir.
Yours faithfully.
Mrs. Ratnaprabha,
Gwalior(M.P.)

IOC — Less volume

I just like to inform everyone that IOC petrol pump at Pankha Road Janak Cinema, New Delhi never gives the petrol of right volume they always try to cheat everyone. during the last 45 days I used their services thwice for Rs .450 and my bike's fuel indicator nver showd the full and once for 100 then also my bike remained in reserve. When I tried to bring this to the notice of Owner he also did nothing and started arguing. As I suppose he's also hand in glove for this kind of activity. So try to Avoid that petrol pump.

Sandy
[protected]@yahoo.com

bokaro flame/ioc — non delivery of lpg

I have booked lpg cylinder on 03.08.2011 still now I have not received the cylinder.Previously we were getting cylinder from ioc botteling plant,that time we have no problem.BOKARO FLAME is not taking interest to deliver cylinder to the consumer of RLY.colony BOKARO.

When it is against an Ex-service man it is a Nation's dishonor against our soldiers

Indian Oil — Give less petrol

There is Indian oil petrol pump at race course in Rajkot (Gujarat).When asked for 50 rs petrol they only give 25rs petrol though it shows 50 rs in their meter.Me and some of my friends are fed up of this kind of malpractice by indian oil petrol pump.


I request you to please take necessary steps against this kind of malpractices.

hi
sir im the custumer of indian oil hear a complaints about give less diesile and petrol abd also not give recipt also on "DEEPAK AUTOMOBILES SIKANDERPUR (NEAR NAGRA MOD).BALLIA.



personal detail
mahatma prasad verma
[protected]
[protected]

Petrol Pump — Less amount of petrol

Petrol pumps in and around Bhusawal do not fill fuel upto the said amount. If told for filling petrol for Rs 100/- they fill it for less than the said amount. A customer should get the product at the said amount only. The owners are saving almost Rs 0.25 from every customer and making huge profits. This has to be stopped. Please do needful.

gas cylinder — delay of delivery

Sir,
Maruti Gas Agency put them phone " themna beou phone no[protected], 2633646 side per muki detha che te o phone Upadta nath" Constantly I am trying since 05 days, but constantly them phone enagaged.

Last time refilling with gather food in hotel for two days due to reason of dealy of delivery.

I also trying to complain at "Consumer Forum" we are fed from this agency if your are not taken proper action, I also Legally Challange to your company.

gas cylinder — Guruprasad Indane Gas center not pick phone

The complaint is regarding Guruprasad Gas center (Code[protected] . They are the the worst supplier first of all dont pick up the phone as if they will pick somebody will book Gas cylinder.
Worst part is that they trfy to avoid customers.
If this is the service they will provide how they can give service to customer.
I really want to put this in notice of all senior persons of Indane Gas co. and request them to look into this matter.

gas cylinder — Delays in Double Cylynder since approx 12 Months

Hello,
I am writing from Faridabad, Haryana. I tried for 12 months to get double cylender and have contacted them several times. Whenever I contact them for double cylender everytime they said its not available for now and contact them later after a couple of months.

I requested them like anything.. but they won't listen and asked me to do whatever i can and complain where ever i wish.

WHAT A BAD RULE AND RUDE WAY TO TALK TO THE CONSUMERS.

PLease Bharat gas officials, if you are listening then i hope you will take care of the issue. My vendor is Rathi Gas Agencie, at Sarai, Faridabad Haryana.

Thanks and hope some one will listen and take required actions.
-Aditya Narayan

gas cylinder — Against Delay delivery / Behaviour

Dear Sir ,

This is to draw your kind attention that we are having two consumer number . 611226 and 612668 . your Dealer is M/s NATHANY ENTERPRISE , Address 44A , Rafi Ahmed Kidwai Road Kolkata - 700 016 Phone No.#[protected] / 3959 .
Who is a dealer of Hindustan Petroleum .

Before we had only one consumer no. 611226 which is in my mother name Mrs. Josephine Baptist , of 80D, Elliot Road Kolkata -700016 ,contact no #[protected] , where your supply of gas was after 10 days . But since the supply of had increased from 10 days to 21 days , We again had booked another gas cylinder in my wife name ,the consumber no. is 612668 name Mrs Nibedita Baptist of 80D Elliot Road Kolkata - 700016 contact no. #[protected] , Just to avoid the crisis we had booked another gas cylinder , But its very unfortunate that we never get gas on time after booking its always take more that 21 days .
I had booked the gas of consumer no. 612668 one week back and again 3 days back where the refill no was 78. last gas received of consumer no. 612668 was 22/01/2008 , and today its already 15th february 2008 which is more than 21 days .
After not receive the cylinder till now , I had visited the dealer TODAY 15/02/2008 at 9:10 A.M M/s NATHANY ENTERPRISE and spoken to Mr. Kaushik Sengupta about the cylinder and requested him to give me supply today but one Gentleman sitting beside him was very rude with me saying that he will not be able to give the cylinder today you just go from here and we will send accordingly to our schedule and we cannot do anything as there is delay from Hindustand Petroluem, Its very strange that the people dosen't know how to speak to a customer .And I am having a 2 year old child which you understand the problem I am facing and we are member of 6 persons ,Its not possible for us to take food from outside.
Please ask people how to handel and speak with the customer .

I hope you will understand my problem and try to solve it at the earliest .

Thanking You

For Nibedita Baptist

Isaac Baptist ( Husband )

cylinder — PHONE NOT PICKED UP

My name is Ranju Virk W/O S. Gurmeet Singh, E-67, South Anarkali, Jagat Puri, Delhi.
My No [protected]

Please send me your new no. if changed.
Thanks & Regards

Indane Gas — Delay of cylinder

Dated 11.9.2008

My consumer no. is 1866. This is my father Sh. Hardev Singh's account . My distributor is S.B Enterprises located at Shekh Sarai, Near Chirag Delhi. I booked personally thrice my gas on 23 August, 26 august and 1st of September but my gas not yet come. They did not give us booking numbers. My both cylinder have been empty. I fill 2 kg gas from market @ 50 Rs per Kg. I had lots of problems because of gas. May I know why these people make us fool? Please solve my problem. Reply and action as soon as Looking forward to your reply.

Jitender
12/125 Dakshinpuri Extn.
New Delhi 110062
Mobile: [protected]

gas cylinder — Delay in Delivery

Dear Sir/Madam

I, Seyed Mohammad Ghazi an Iranian nationality, am doing PhD in physics in pune university. I have booked for supply of Gas Cylinder on 31.10.2008 with NCL Gas distributor, next to National Chemical Lab., NDA Road, Pune for consumer no. 628603 and was informed that the cylinder will be delivered within 1week (i.e. 7 days). Till now nothing has been delivered to us even after 3 times going there and reminding them about the delay. Due to my lab work i am not able to go tho this distributor every day and whenever I inquiry through the phone they simply cut the phone. This is not the first time that it happens. Every time after booking I have to go there and remind them their delay. Hope some responsible officer in HP investigate about this problem and make them to provide better service.

Thank you
S. M. Ghazi

gas cylinder — against long delay of cylinder delivery

dear sir,
iam complaining against ur dealer my gas reg.no is 602329 i go them to book my gas cylender on 12th of february and they put it on hold and booked my gas cylender on 16th of february and did'nt gave us booking no. when we ask them to give sir ur gas agency of hp is in bawana delhi code is 110039 sir there behaviour against coustomers is very bad they never treat coustomers politely they never attend phone calls when we call them to book our gas cylender i have not recive any gas cylender from 12th feb till today sir im humbely requesting u to take hard action against them

Sir,
My Consemer ID No 62230 and my agency name is M/s Anand Gas Agency, Ashok Naagar, Ranchi 834002, Jharakhand. I booked a gas cylinder on 21 Mar 09 for refill and it has not been delivered till date. On contacting the agency they are saying that the refill cylinder will be issued in a day or to, but till date it has not been delivered. You are requsted to look into.

I am customer of M/s satyam gas agency, tamnar Raigarh (Chhattisgarh) for gas cylenders. the telephone of the agency [protected] for booking purposes and whenever gas has booked through phone booking i.e 1382 the cylender never delivered to us.
My customer no. is SI2033 and i have booked cylender on 25/07/2009 on PHONE booking., but still there is no delivery.
I always face this problem with this agency

I had Booked online for the refilling of LPG cylinder on dt. 03.10.2009 vide order reference no.360577 but yet today on 14.10.2009 there is not any response and nobody ready talk to me from the distributor of Ashwini Enterprises at Delhi. Please help me and take appropriate action.

Indane Gas — delay in deliverin gas cylender

Dear Sir,

We booked our cylinder at Raghu Gas Agency, Khandsa Road, Gurgaon on 28/10/2009. Till today i.e 10/12/2009 they didn't delivered the cylinder, after complaining many a times.

Thanks & Regards
Dinesh Devi
420/22, Gali no. 15
Shivji park, Gurgaon
[protected]

this is my 2nd complient still problem is not solved delay in delivery boolked date is 20-11-09 last delivery of cylinder is 26-10-09.pl do the need ful same is avaliable in local market at Rs 600/-. they not doing home delivery in proper.
my consumer no is 13354 Agent name--RAIGARH GAS AGENCICY .
MY contact no is [protected].pl do the need ful

Indane Gas — No delivery Gas Cylinder/not pick phone

i submit to complaint to K2 international Gass Agency i booked gas by tomo e service time 25/02/10 16:30 but today 05-03-10 after 8 days have no receved gas cliynlder . and than i m trying some time so dont pick phone there side . my id no. 11443 - Mr Ramesh Chand . so plz take

Indane Gas Cylinders — DELAY IN DELIVERY

I AM A COSTUMER OF INDANE GAS , MATHURA WITH COSTUMER NO. 217645.THE AGENCY USE TO BOOK CYLINDERS AFTER A LONG PERIOD OF 21 DAYS AND STILL DELAY THE DELIVERY BY ATLEAST 21 DAYS. ALL THIS FORCE US TO BEAR A SHORTAGE OF GAS . KINDLY PAY AN URGENT ATTENTION IN THIS MATTER.

gas cylinder — phone not pick up

Dear Team,

I have a connection with your sataym gas agency consumer no 01813, As per the all contact no given by you ,A long time not pickup and not answering ,
I was facing so many problem with you, Kindly look at this matter on high priority or sort-out ASAP.
Kindly book my gas cylinder for the same.

Kindly reply or improve your service.

Regds,
Kalaka Prasad
[protected]

Dear Sir,

i am Sarvan Ram in rampura phul distt bathinda sir, my gas delivery problem my, copy no. S 18200, sir. my coppy all ready booked, but gas problem not delever my contact to area cosutmer care suresh kumar sales manager but no response the area manager, sir pl solve the problem. sir but poster gas dilever in 21 days but rampura phul gas problem pls call me .


regards
sarvan ram
Rampura phul
[protected]

My consumer no. is 3139. My distributor is ALFA INDANE located at Sudershan Apartment Kachanartoli, Hatia, Ranchi-834003, Jharkhand. I booked for gas cylinder on 2nd day of December, 2010 but no delivery has been done yet till 21-12.2010. My booking number is 199. I requested their employees 51 times by phone call. I also requested personally. He made also delivery slip but gas cylinder has not been delivered yet now. He delivered in my presence to others taking excess payment. Please look into the matter why gas cylinder has not been delivered to me in 20 days and solve the problem. If you don't mind SMS or call me on mobile [protected] or e-mail singh.naresh.[protected]@gmail.co

iwas book my gas on dated 27/12/10. till date iwas not recd. the cylender.
how can we manage 30 days for eight heads.
shakti gas agency sector 4 was not send the cylinder before 20 days if we ask for the same they repleid gas was not supplied from your end.
please take nesacery action in this regards.

Indane Gas — delay in delivery of cylinder till date

gas was booked for refilling on 14.05.12. Not yet delivered.kindly expedite immediately supply. consumer no- 16322.name-manoj kumar behera.

Indane Gas — DELAYING OF GAS CYLINDER

Sir,
I have booked my Indane gas on 02 OCT 2012 through 208634 booking number., but i haven't received the gas yet. kindly provide me the update. Required information are as follow
DISTRIBUTOR CODE - 253736
CONSUMER NO - 284

Do you still face the same issue ?

Indane refill supply — the issue of ration card

Hi,
In the last one year, my cylinder distributer has been insisting on a ration card for refills. Please note that I have been using the connection for about 15 years now. However, I applied for a ration card and one of my many repeated attempts was successful. On producing a signed xerox copy to the agency, one another demand has been made. That the customer personally appear in the agency every time for a refill with the ration card and the booklet.
Now, when the working hours overlap with the regular office timings, how is this possible? can the ioc not find a viable alternative to this? Should i be writing and talking about an issue as fundamental as this? are we trying to meet the demand supply gap by harassing customers and cornering them? the supplier/agency is helpless and insist that it is the ioc who is asking them to do it this way. IOC seems to be going retro in its practices and finding new ways to harass customers.

Sri Guruvayurappan Gas Agency — non-delivery of refilling cylinder

It is informed by the agency the booking of refilling is after 21 days of previous delivery. Whether it is correct or not?

Pls any one suggest, whether is there any online / mail complaint with Indane directly ?

Pls revert

Thanks & Regards

Ramesh. M
Mob# [protected]

Indane Gas — not pick telephone

dear sir,

i mahesh panchal i live in faridabad and there is RAINBOW GAS SERVICE. If you want book you gas on phone first of all no single body pick the phone and second think these people attitude is not well wth their custmer.

Indane Gas — Not picking phone for booking refill

No one picks phone when call made for booking LPG refill at KWIC GAS AGENCIES, JWALAHERI MARKET, PASCHIM VIHAR, NEW DELHI.

i Ramavtar Singh i live in Vashisth Enclave, Burari and there is PARUL GAS AGENCIES. If you want book you gas on phone first of all no single body pick the phone and second think every time phone is busy, if phone is ringing nobody pick the phone.

Late Delivery of LPG filled Cylinder and Continuously phone busy

Dear Sir,

We wish to inform you that we are resident of Timarpur, Delhi-54,

User of Indian gas. In our Area Indian Gas services is authorized for C. Lal & Sons, Kashmere Gate, Delhi. (LPG -domestic uses) Distribution.

Our consumer no.9816
Booking date is 27.01.2009 but I booked it on 24 of January 2009 because of SUNDAY (25.01.2009) & holiday (26.01.2009)
Expected delivery was 03.02.2009

But regret to inform that till today (05.02.2009) we have not received . If you want book you gas on phone first of all no single body pick the phone and second think every time phone is busy, if phone is ringing nobody pick the phone.

We request you to kindly look into the matter and do the needful if possible.

Best Regards

D.C. PASSI


Thanks & Regards,
D.C. PASSI

Indane Gas — Non picking telephone

From the last 7 days I am trying to book the Gas Cylinder to M/s Chandra gas , Chandar Nagar, Ghaziaba
I am calling 3 numbers at a time at their 23 numbers but none of response has been reverted. Is their any law to expedite their services ?

Anurag Gupta

My customer number is 54968 Bhubaneswar Gas, Lewis Road Bhubaneswar, Orissa. Whenever I try to do my booking over phone, the executives never pick up the phone. Even if it is engaged, whenever it is free the person there will not pick up the phone. The executives there are basically doing their personal calls and not attending to any customers.
It has become a pain calling for booking. Somebody has to try for about 2-3 hours to get through and we are at the mercy of the executives, i.e., if they pick up the calls then we an book or else wait for another day. Don't know when this situation will change.

i also face same problem in gurgaon with indane gas. the agency name is anand gas service(BHIM NAGAR). THEY ALSO HAD TWO LANDLINE NOS, BUT NONE OF THEM ARE WORKING.
THATS WHY THT IS VERY HARD TO BOOK A REFILLING OF A GAS CYLENDER.

I have indane gas connection from M/s siddhi vinayak indane gas service, jwalapur, haridwar.I want to booked the refilling for my gas cylinder since last 15 days by telephoneThey had cal given two telephone no i.e.[protected] & [protected] but they not pick phone. or not responding. so that we have suffering due to the agencies unethical behaviour.please take action accordingly.

Indane Gas — charges excess amount - reg.

Sir,

consumer No.3954 Dealer : Shivshankar Agencies, 14 Kundrathur Road, Porur, Chennai-600116

I was told to give Rs.335/- at the time of delivery. But the bill amount is Rs.315.98. When we asked about this excess amount. They said it was transport cost from porur to Poonamalle.
I request concern authority look in-to this matter. Otherwise open a new agencies at poonamallee