[Resolved]  Indian Oil Corporation — Cheating at Gas Stations/Petrol Pumps in Bangalore

Hi All,

I'm a resident of Bangalore. I bought petrol from an Indian Oil Gas Station/Petrol Pump in Koramangala (In front of Passport Office, Bangalore) .

I asked for petrol of worth Rs 200/-(Rs 52/litre). I noticed that the fuel needle of my vehicle didn't move much. I thought probably after catching up speed the needle will move but no it wasn't gonna happen. I came back with a transparent caliberated bottle and asked them to pour 1 Litre petrol. And they refused by saying that they do not give petrol in glass/plastic bottles.

Later I calulated that my bike (Mileage 50/litre) ran 60 kms in 3.8 Litres of petrol. Which concludes that I got only 1.2 Litres of fuel instead of 3.8.

Although I didn't get my money back but I don't want you too to lose your money. So while buying petrol please make sure that you chose an honest (Least corrupt) gas station. I've few issues-

1. Who does the inspection of meters of Gas Staions and at what frequency?
2. How can a consumer be ensured of the quantity and quality of the fuel at gas stations?
3. Why don't they give petrol in bottles? Is there a rule regarding this?

Regards,
Toni

IOC petrol is not in good quality — BAD quality petrol make problem in my new byek.

Dear Sir,

MY byek's valve is band due to your bad quality petrol, So I have reapire it give Rs.1145/- to check and given me my reapring charges, from you, What is the procedure for this. I have a sample of petrol and band valve.
please guide me, What I have to do?

Ok thanks

Hi,

I was cheated at Kapur Auto Services, Indian Oil Petrol Pump at Patpar Ganj twice. I asked for petorl of Rs.1000 for my car. I was really surprise when the pump attendant filled the tank with in two minutes. I was having doubt that he did not fill the petrol for full money. I could not ask him as i was not sure since he made it so quickly also I at the same time his other colleauge came and start asking for cash or card so I could not move towards him. It happened earlier also where I did not get the petrol for full amount. I am 52 years old working women can not check all this smartly and quickly with them.

I could use that petrol only for three days and my car drove only 200km in that petrol of Rs 1000. my doubt became strong that they did not fill the petrol for Rs1000. I was cheated again.They are cheating us and I remember other people also arguing with them. they people are taking the advantage of senior citizens like us who can not argue and check with them quickely. They must be well checked it had happend couple of times with me. they must be punished as they are cheating other and filliing their pockets. I believe all of them including their manager and other staff are indulge in this crime they can not do it openly without their support.

I request to higher authorites at Indian Oil to take some strict action against these people. Now I am always having doubt at Indian Oil's petrol pump that they cheat the people. They need to improve their services and must stop this curruption.


Thanks,
Maya Sharma
Mayur Vihar, Delhi

I recently on friday the 20th filled diesel at the Bowring Indian Oil outlet, where I have been filling petrol & diesel over 15 years and was shocked to when I was heading outstation that my skoda was sluggish and the turbo was not working, to top it there was white smoke coming out of the exhaust and after coming back I showed it to my Automobile Engineer and he confirmed that there was kerosene in the diesel and thats why the turbo was not working.

Really shocking to hear that. I am going to make complaint at their Bangalore office.

Today in the evening my Husband went to the indian oil petrol bunk at koramangala, opp passport Office. We have a Hyundai i10 and the full capacity of the tank is 35 liters which comes up to be about 1700 rupees even when you fill up a completely empty tank.
My husband, who is an australian, was given a bill of 2000/- rupees.Whe he objected to this, about 18-20 of the petrol pump workers ganged up and threatened him. He had no choice but to pay and get out of there.
It is the same in most of the IOC pumps. These guys try to intimidate people if you question them about the discrepancy in the bill etc. and the best part is that IOC does not have any link for the consumer to lodge a complain. It looks like they do not want to hear all this as long as tehy are selling well.
I only hope shell takes over and is available in more places so that we don't have to go to these goons to put up with such behaviour and be cheated out of our money.

I want to re-iterate what the Mayur Vihar resident said. I was at the petrol pump at patparganj this morning. Aksed the guys to fill up for 1000 rs. In the mean a salesperson distracted me by asking if I was paying by cash or card. I looked back after a fraction of a second and the meter read Rs. 200 and stopped, and it had barely been a few seconds. When I mentioned that I had asked for petrol for rs. 1000...the guy filled for another Rs. 800. I could smell something fishy in all this.
I asked for the manager. They all sushed me and filled up for another Rs. 200.They said the meter could be faulty.
I came home and when I told my wife, she said the exact same thing had happened at the same petrol pump to her a month ago. Then more and more people said the same thing and now when I search on the internet its the same story.
Who does one complain to? Do the Oil companies even care!?

Hi All,
I wanna make complain against indian oil gas station. the location is in gujarat state in himatnagar in mahavirnagar area. The workers of this gas station behave very rudely to customers. They treat customers like a beggers. So high authority of indian oil plz check this issue, coz its very serios. & revert me soon coz i[censored] cant than i have to take some action against them & i m sure that vl b very bad for ur company.

Recently I filled petrol for 500/- on the Kodihalli IOC station beside Diamond district, and when the meter reading hit Rs500/- the boy shut the Lever which is on the pumping tower, not the handle. I need some one to suggestwhat happens if the pumping is stopped will it cut the flow?I am planning to visit the IOC office in kalinga road Mission road and complaint,

Same things have happened in other IOC stations too, Came we (Consumers) take this too the food and civil supplies authorities, I am ready to organise and join with all to stop this culprits.

i stay at ahmedabad and after reading everybody's complaint i realize that what i went through was the same thing mentioned by the others.i visited the indian oil petrol pump at jodhpur char rasta satellite and i asked for Rs. 1000/- worth petrol and i kept a constant watch on the meter then suddenly another salesperson came with the bill, and tried to distract my attention by asking to get the water checked tyre's etc and since i found it fishy i looked back and saw the other guy about to pull out the pump when the meter showed rs.750/-.he put it back in soon .then the air checking guy told me the valve needs to be changed saying it was bent(same excuse he gave me the week before that i was there at the same petrol pump of the same tyre too.). after talking about the valve episode to my colleagues and family i realized that fellow is cheating everybody.i am trying to get the company's website to complain this is purely day light robbery.and talk about all the advertisement about giving service.plz lets all do something about this at least let the media get to know about it.

hi all
please log on to www.iocl.com and from the customer service tab you can get the relevant phone no. or you can write to them people please take the trouble to write or complaint so that cheaters can't have their way .i have cut and pasted the following for everybody's convenience.

Customer Service Cells
Customer Service Cell is operated in the Area Office during working Hours/ days. This cell is backed up by an Officer and a telephone for responding / attending to Customer grievances/ suggestions/queries. Please select your state to know the customer service cell number of your nearest area office.

I also had similar experiences from AMAR SERVICE STATION, Marathahalli, if you go there and ask petrol then they will first ask money if you wait to fill then they will ask whether you are paying by card or cash, if you say card then you will not get even half the petrol. It happened with me 3-4 times, and then I got the number of the Petrol Pump supervisor from Indian Oil Corporation Mr. Ravinder Mobile Number [protected]. He promised me that he will take care of this. But last week again I filled for Rs. 300 and I used to get 300 KM for that I got but this time I got only 175 KM. That means no action has been taken against that Pump.

If anyone knows the email address to escalate this issue then please let me know. I have filled petrol from this pump for than 10 times and lost money all the occasions.

http://webapps.indianoil.co.in/paribhavam/

You can use this online website for compalining against Indian Oil Pump. As for the parparganj petrol pump is considered I have filed a complained would request you to do the same

Malpractice at Petrol Pump
Dear Sir

This is to bring to your notice that I was cheated at NIKUNJA FILLING STATION, Indian Oil Petrol Pump, Near Kalinga Stadium, Nayapalli, Bhubaneswar, ORISSA.
I am residing in this area since last 20 years. This petrol pump is situated on my way from my home to my office. I always fill petrol in my moter cycle in this petrol pump since last 3-4 years. Earlier I faced 15-20 times that when I fill petrol in my moter cycle and I was surprised that it get’s half milage that is around 30-35 km/Ltr instead of giving 60-65. I thought there is something problem in my bike. Alternate day I fill petrol in other petrol pump and get good milage as above. Again after 4-5 days when I fill petrol in NIKUNJ Service station, I get good milage. But I get good milage every time I fill petrol in other petrol pumps.
Sir I am thinking that this petrol pump is making Malpractice not all the day of the month but 8-10 days in a month and I don’t know which was that days. And one more thing is that once I told in the petrol pump to fill petrol in a one litre water bottle but they don’t agree to give me petrol. And sometimes I had seen that they are giving petrol in water bottles to others.
I would like you to take some strict action against them and I would for sure will never visit any Indian Oil Petrol Pump anymore.

Thanks
Sriman Narayan
Bhubaneswar
[protected]

IF YOU ALL GUYS ARE WANT IOCL TO TAKE ACTION AGAINST THESE PETROL PUMPS AGAINST YOUR COMPLAINTS SO DO THIS
GO TO THE LINK GIVEN BELOW

http://www.iocl.com/Services/marketingtotalFuel.aspx

AND CLICK AT Contact Us
Then an feedback form will appear and file it

Like feedback related :[protected]to Retail Sales petrol pumps and so on...

Thanks
Crush

I went to indian oil petrol nearly a year ago. I asked him to fill 2 litres of petrol in my bike. He took money then filled 1 litre. I thought he forgot so I told what about the other litre. He told to leave then I kept the bike stand and slapped him then he pushed me then I gave my best shots until he was flat on the ground. People came and settled the matter. I took my money and left the place. I[censored] stay calm they will take the advantage and threaten you. And i[censored] don't know how to fight just stay out of the way and call ur friends on ur mobile to hit him. "Latho ki bhoot batho se nahi manthe, sirf latho se he manthe."

Sub : Complain against petrol pump . Sir, I am a regular consumer of petrol of Aravind petrol pump, Bandel, Hooghly, W. Bengal. From October 2008 I noticed, that two air pumping machines are not working, several times I told them about this matter - but result ziro. I hope you will see this matter very kindly. Gautam Narayan Mitra.

Two weeks back, I went to Double Road petrol bunk near Olympic sports( Shanti nagar). They are number 1 fraud petrol station i never seen in Bangalore past 5 years.
I asked the guy to fill petrol for 200 rupees. He showed/acted like filling for 50 rupees first. then I again told him to fill for 200 rs. then again he set 0 and filled for 150 rs.
when I checked my mileage after a week, I shocked, He filled actually for 150 rs. not for 200rs.
Their bunk will burst one day sure.

petrol pump station — regarding fuel

This is to inform that that there is a petrol pump( surya nagar , new delhi ) near to my residence which does lots of fraud while giving fuel to customers like :
Less amount of fuel is provided according to correct rate.
The meter is not visible as the colour of meter has been changed to black.
Lots of mixuture is added in the fuel.

I want the concerned officer to take immediate action as early possible so that no such fraud should happen in the future with any of the customers.

HI,
TAMIL NANU STATE
THANJAVOOR DIST
KANDIYUR POST
THIRUVAIYARU TK.
IN KANDIYUR MAIN ROAD THERE IS ONE PETROL BUNK INDIAN OIL THEY ARE NO 1 FARAUD PETROL BUNK.I ASKED TO THE GUY PUT RS.200 THEY FILLING IS CAN FISRT THAN FILLING OUR TANK, IF ASKING THE GUY PUT DIRECTLY TO THE TANK HE SAYING ALWAYS HOSE WAS LEAK MORE THAN SIX MONTH HE SAYING THIS DIELOUGH HE FILLING HE IS CAN SAME HOSE ALL THE TIME CHITING THIS BUNK GUYS.

You should notice this...

I'm talking about incidents in bangalore, the gas station workers have some kinda tactics to work the meter to their favor. If they decide to loot you, they'll not give importance to how much you ask them to fill for. No matter what you ask for, 200/100 wateva they'll first fill it upto 50 and stop it. If you they say i asked for 200/100 they'll apologize and fill the rest in seconds...and the meter will show the desired amount like 200 or 100 resp. thats what happens i'm guessing they fill for 70 for every 100 bucks...so thats what i've noticed. I've put up fights at stations opp the blore passport office, the gas station opp Fanus on Hosur road, the one next to Thoms Bakery frazer town and even the one opp to thoms.
if they stop at 50 its best to move to the next station in case u want to avoid the fight... i get cheap kicks nailing those .