Indian Oil Corporation [IOC] Complaints & Reviews

My consumer no. is 015530 with PROMINENT FUEL CENTER, DONGARGARH, Dist. Rajnandgaon (C.G). I booked telephonically for the refill cylinder on 06.11.08 vide booking no. 925 at PROMINENT FUEL CENTER, DONGARGARH and I recieved the same on 15.11.08. At the time of giving door delivery of the refilled cylinder, the delivery boy is demanding Rs. 10.00 extra than the billing amount. When I brought the billing amount of Rs.344.30 to his notice the Delivery Boy said that since iam not a Salaried employee of the DISTRIBUTOR so I am charging Rs.10 to 15 extra for the delivery. He also told that Distributor has a knowledge about these things.
I don't know since when it is happening, but I am suffering from the date of my connection in 2007.Pls let me know the action taken against this complaint at my email address- [protected]@gmail.com

Dear Sir/Madam,

I am working in a Public Sector Organisation, approached Mohan Gas Services (Near BEL Circle, Next To INdial Oil Petrol Pump, Bangalore) to get the New connection. They asked me to produce the ration card. i produced the ration card and asked the connection without stove, since i had the stove of which has provided by INDANE only. (Actually our organisation gave the pigeon stove as a new year stove, which has the feature of automatic lighter once start the operation(lighter is not required) since it is very user friendly i had given the same to my relative, who stays in village & exchanged the stove which they got along with cylinder in the month of april 2008 from Indane gas service provider)

Mohan Gas Agency told that if i purchse Gas cylinder & Stove both from them, they will give the connection within 3 days and no inspection of house or kitchen.
If i want to purchase only cylinder technician will come and ceck the stove, since i had the stove i agrred for the same after 2-3 days he came and saw the stove and said that the stove is from Indane only is good that i have that. later he asked me to show the kitchen, being a bacheolar and living in city like Bangalore, it was embarrasing me to show him the fully pledged kicthen. i am in a rented house where i have two rooms and one bath room, when he asked me i told one room where i using as living room & keeping all i belongings, asper the requirement mentioned in website i need to have a place for cooking ...
( Q. How do I get a new domestic (14.2 kg/5 kg cylinder)Indane connection? Where is my nearest LPG distributor located?
Ans: Indane is available for domestic use in 14.2 Kg capacity cylinders and also in 5 Kg capacity cylinders in select few cities primarily in hilly / rural areas in the country.
New LPG Connections are now Available on Demand across the country. In case you do not have an LPG connection from any of the PSU Oil Companies in your name and you have a separate cooking area in your house you can have an Indane domestic connection in your name)...i told him that i will use that as a kitchen and shown him the table which i will be using to keep the stove on it and cylinder under that to full fill the safety requirement as well as two windows in the room. But i have been refused to get the connection based on the reason of his inspection note that "No kitchen"... i twice went to the agency and explained the situation, but the authorities are under the impression that i have only one room, they are not ready to listen to me & not even offered me a seat to express myself. As a right for information when i asked the same in writing the Madam refused to give in writing didnt give any chance to further conversation again i started brefing ...Suppose i have purchased stove & cylinder there itself no question of Inspection... no matter about kitchen...no matter of being refused by them & unexpected treatment...waste of my time & writing this big mail !!!. Since i am not purchasing stove from them all these cycle of activities, thogh i have the same stove being provided by them... as per the website i fullfill all the requirements and i stress & reiterate that i have to rooms, one wooden table to fulfill the safety requirement...more importantly the INDANE STOVE.

when i requested eventhough they are under bias & decided not give connection, i was told to come on Tuesday to know my final status...of connection...
My appeal to Indane gas is to just go through the mail and atleast make sure that same worst situation will not happen to others in future or advise me to take next step...that what i have to do...

With hoping for the best ...

Raghava HS
[protected]
[protected]

Dear Sir,
I am a LPG Indane Gas customer with Ranbir Gas agency, Alaknanda, New Delhi and my consumer number is RE19108. The gas agengy never picks up the phone i.e. landine and as a result booking refills or any other complaint over phone is not possible. I have to book the refills through the internet no i.e.1260. However the refill cylinder is generally not given on the first booking ; it is received only when i book for the second time. This time i booked for the first time on the internet no. on the 5th December; however i have not received till date i.e.14th Dec. Moveover their behaviour is also very rude and the agency is not ready to hear any complaint from any customer.
Please take necessary action.

Complaint against False booking and Black-marketing of refill cylinder on consumer number IG-15289 by M/S INDIRA NAGAR GAS SERVICE 1, Himalaya Marg, D-Block, Indira Nagar, Lucknow.

Sir,
With most respect and humble I beg to draw your kind attention towards my consumer number IG-15289 of M/S INDIRA NAGAR GAS SERVICE 1, Himalaya Marg, D-Block, Indira Nagar, Lucknow.
I have been a permanent costumer of the agency...

My Indane gas connection is with Lord balaji Gas Agency, No.94/A, Gengu Reddy Road, Egmore, Chennai-600008, and the contact Numbers given in their Bill is[protected],[protected], Cell No.[protected]. My connection No. is 10609. I had booked for a refill on the 20th October 2008 at 09.30 hrs using their Cell No [protected], and their reply was that the refill will come in 15 to 20 days. but the refill did not come till 11.11.2008. Every day we tried to contact the gas agency over the phone but all their phones were kept unreachable on purpose. The reason we could not go in person was because of the distance of 4 Kms from our residence.When we contacted them in person the Propretrix Ms I.Lavanya had said that thre was no complaint registered so no refill was sent. She had the audacity of showing their computer to show that the refill request was not registered. She also gave some new Cell numbers as [protected] and [protected], immediately i rang the first number which was not reachable.
Moreover this is not the first time several times in the past also the refill came late.
Is it necessary to go in person everytime the refill request is done ( that too travelling 4 kms for that) if so what is the use of the contact numbers given by the distributer. This leads to a lot of mental stress and wastage of money for travelling 4 kms. What is the method for redressal of this problem, also can I get a transfer to a distributer near my home.

Dear Sir,
I am living in RZ-25B, STREET NO.21, PREM NAGAR UTTAM NAGAR NEW DELHI. I need one gas connection. From six months i am wandering around Indian gas suppliers. Every time they will tell no connections now you see paper and come. i visited M/S Raj flame rama park uttam nagar new delhi.there i talk to mr.Avinash .he was behaving very rudely.there he was not ready to give any information related to new connection.
it is my bad luck that i m purchasing gas in Rs.450-500 every month.is really indane stopped to give new connections! if distributors behave like this then it will be very difficult for customers like us and indian oil also.since so many times i m trying here and there but there is no result.pl...ease ...help me out.

SANTOSH PATHAK
M-[protected]
yash.[protected]@yahoo.co.in

Respected sir,
I am a normal peorson who is unable to take domestic house gas from baghpat gas service because the proprioter of baghpat gas service has sold this gas service to ajay chauhan who has a crimanal record and jitander who is also a criminal.These people give gas to those people who they want to other wise they say no and make the gas supply in black @ RS 550 to RS 600 and the duration of thier gas supply is 35days/50days from the date of supply but according to indian oil the duration of supply is 21days/25days.
This is may humble request kindly help us in this matter
Thanking you
Yours sincerly

KAPIL BANSAL

i booked a dbc on[protected] till date i have not yet received dbc from dantaramgarh indane gas service dantaramgarh dist sikar rajasthan

Sir,
I am a customer of Indane Gas Customer Id No. 34545 Name Arvind Singh Sengar, Bal Nikten Road Morena.
Thus the Dealer of Indane Gas Morena (Roshan Gas Agency) M.P. -476001 is not issuing me Double cylinder and dealer said, that the scheme of supply of double cylinder is closed, and you are not geeting this.
Please informed me if the scheme is closed, otherwise convey orders to that Agency Holder to give me double cylinder in future.

Thanking You
Arvind Singh Sengar,
Customer ID No. 34545
Indane Gas, Morena

dear sir
i am customer of indian gas my customer no RK 411
i have booking one cylindr on dated 06/11/08 by phon the agency total ofter 7 day they no give me cylinder ofter 6 day i have contect them on deted 12/11/08 they total me to dey vichile not avaible so they send next day again many time phon but they not attaned the phon . and they no send the cylinder so plese do needfull action & i get the cylinder immediately
regards
RAGHVENDRA KUMAR SONI
COSTOMER NO:-RK411
AGENCY NAME :-RAJKAML INDANE GAS SERVIS MASKANWA BAZAR DISTIC:- GONDA (U.P)
MO:-[protected]

Dear Sir,

I am Rohit Singh. I am from Jhushi, Allahabad. I want to know about new connection rule because from two weeks I am going to jhushi indane booking center they say that there is no connection without gas stove if you want the connection you should take the gas stove. Is this is compesery from the company.

Is it compalsery to take the gas stove with the connection. Please inform me as soon as possible and take some action on the indane booking center(Jhushi, Allahabad) they don't provide the correct information & miss behave on the time of inquiery.

I am waiting a new connection having with the ashoknagar indane gas sarves, pro-pradip ku. mukherjee, p.o- ashoknagar, p.s- ashoknagar, dist- north 24 parganas.I applied for new connection of domestic LPG. serial no. 444.I want to a single cylinder gas connection with out burner.but our local distubuter not agree this connection.he said me without burner, domestic LPG connection is not possible. I want to know you - which statement is right? known me new connection policy brifly.

I would be proudfull if you solve this problem.
yours faithfull,
sourav samadder
guma

M/s. Vaishnavi gas agencies, Hosur - 635109, Krishnagiri dt, tamilnadu, on above agencies as per my seniority list for my new gas connection, the above agency is refusing to give or he is asking so many things like driving licence, LIC bond, House deed agreement, house rent receipt, ration card besides this he is pressurising me to procure from him the following items from him such as gas stove, fire extinguisher, hose with regulator total cost mounting up to around Rs.5650/- per single cylinder connection.
I would like to know what is the exact things required by a customer to procure gas connection from Indane gas and how much cost to be incurred for a single cylinder connection, if the distributor is collecting morethan what is specified by the company is there any possibility to prosecute him legally
KIndly revert back to my mail id sothat i can do the necessary things on the right track

waiting for your reply at the earliest possible time

regards,

Muthukumar
cell : [protected]

Sir,

I am a consumer of Indane Gas under your Dealer M/s. Baghajatin Gas Services, 31 Baroda Avenue, Kol - 84 and my consumer no. is B 17745, dt. 23/2/2008. I have already applied for double-cylinder facility in Sept' 08 after 6 months from the date of getting my connection (As per the rule) and have been harassed for last 3 months continuously. My mother, aged 67 yrs. is following up the matter on my behalf, as it is not possible for me to personnally visit your dealer regularly bunking my office and she has been harassed constantly for last 3 months. Sometime she is being told to come after 15 days, sometime they says there is no official available to attend our case, sometime they says come after puja - diwali etc. What is going on?? How can your dealer harass a sr. citizen inhumanely while we are asking this in proper manner??? We are not asking for any out of turn advantage from them. Pls. look into the matter personally and help me to avail "Double Cylinder" facility at the earliest. Otherwise I will have no other options, but to put the matter before higher authority. Hope we will be treated properly this time.

Thanking you,

Tirtha Pratim Dutta
Mob - +91 [protected] / [protected]
mail - tirthapratim.[protected]@gmail.com

As I was a single for many years and I was stayed with my father and mother, Now I had purchased new home at villiwakkam Chennai. I had enquired about the new gas connection at Indane Gas agency, Villiwakkam. They told me that single is not eligible for getting a gas connection..

Which I don’t understand, “what is the law for single woman not eligible to get a gas connection” As a single woman I working in a good organization, paying income tax, property tax, water tax, purchase a new home(with bank loan), got driving license and passport.

What is the procedure to get a new connection for single woman, I going live alone.

let me know the law and procedure to apply new connection

I have gone to SRI SAILA GAS AGENCIES, miyapur for applying new gas connection.
But refused saying that no form is available at this point of time.
Also told to come next month.

Rude in interaction with the customer.
poor management.

I had applied for new connection for( LPG domestic ) now today it has been alloted to me but they r asking for to provide affidavit
that i dont have connection, as i m providing ration card which clearly indicates that i have no connection in my name is it compulsory to make affidavit or ration card is valid????.pl inform immediately

Sir,

I am the consumer of Indane Gas bearing consumer No.: 57254, the supply of refill of cylinder through SRINIVASAH AGENCY, OLD WAHSERMENPET, CHENNAI-21. I have a practice to book for the refil of cylinder with dealer direclty over the phone. After many telephonic attempts when we got connected we were put on hold for a long time, then the receiving person refuse to take our request stating that i am not eligible for booking at this time or any other reason known to him and put off the phone. I stRongly condempt the attitude and request the higher authorities to take the complaint against the system and practice of the dealer. Further i request to acknowledge my complaint and rectify earliest possible. My present booking DATE[protected] I Hope to get the delivery of refill of cylinder immediately.

singaravel

Dear Sir,

My consumer number is -13824

Address of Indane Gas Agency -
vindhyavasini Enterprise
Rajgarh, Dumraon (Buxar)

1) In the villages of Bihar, there is no system of booking of gas cyinder for refill at gas agencies -- People have to depend on the distributor which comes from Indane Gas Agency.

2) There is NO SPECIFIC DATE or DAY of distribution of cylinders. Distributor does not distribute cylinder for more than 3-4 months this can be eaisly cross checked on LPG consumer card.

3) When we call the Indane Gas Agency regarding the distribution date -- they DO NOT tell the correct date of distribution or refill of gas cylinders.

4) People assume that cylinder distributor distributes the cylinder on every wednesday so many people keep their cylinders besides the road for refill of cylinder and till EVENING.

5) People of many villages of Bihar like - Ekarashi, Raghunathpur, Bagen, puttalpura, Murar, shukalpura and Bhadaver are NOT HAPPY regarding refill of Indane Gas Cylinder.

6) Some times Indane gas cylinder distributor gives Bharat Gas cylinder ---- when we raise the question "distributor says it does not any difference, next time you exchange from bharat gas cylinder to Indane Gas cylinder"... It is an exception but it happened with me.

7) can we get some solution for this ...

VERY POOR CUSTOMER SERVICE AND DELAYED GAS SUPPLY
GAS AGENCY NEAR MANGALAPURI, PALAM, NEW DELHI. THE PEOPLE WHO ARE SITTING IN THIS OFFICE DOESN'T HAVE THE DECENCY TO TALK TO CUSTOMERS AND ALWAYS TRY TO KEEP THE CUSTOMERS BLINDED. THEY NEVER GIVE THE CORRECT INFORMATION ON OUR GAS DELIVERY. I HAVE SUBMITTED THE REQUEST OF CHANGE OF ADDRESS ALONG-WITH SUPPORTING DOCUMENTS, THEY SAYS OK NEXT TIME CYLINDER WILL BE DELIVERED TO NEW ADDRESSON ON OCT'2007. I HAVE RQST THEM TO CHANGE THE ADDRESS IN COMPUTER BUT THEY TOLD ME DONT TEACH US AND ABUSED(ONE MAN WITH HEAVY MOSTAGE.TILL DATE SAME NOT CHANGED.I HAVE CONTACTED SHANTI INDANE THEY SAYS WE HAVE NOT RECD ANY REQUET FROM YOU KINDLY SUBMIT THE SAME. THEY DONT LIFT THE PHONE IF WE CALL OR THE PHONE IS KEPT ON HOLD ALWAYS. IF YOU CAN DO ANYTHING PLEASE DO THE NEEDFUL FOR GOOD SERVICE OF THE CUSTOMERS.

THANK YOU