[Resolved]  Indian Railways — Non refund of E-ticket cancellation amount

Respected sir,

A e- ticket of (booking code FMN031ODCUK) return journey from Lucknow to Howrah on 09/06/2009 by 3006/ASR HWH MAIL had been booked cancelled through my authorised travell agents BENGAL TRAVEL SERVICES from Kolkata due to delay of more than 11 hrs. of its schedule time. The PNR No: [protected] (transaction ID:[protected]) but more than six months have gone, its refund amount still not credited to my travel agent and naturally I can't collect my money . I have repeatatively argue with my travel agent but how they can refund me without realizing from your end ??????
My hmble request is to please look after about refund of my aforesaid ticket amount ( which is Rs.507/-) and do the needful as your earliest convenience.

thanks & regards
Ranjan Karmakar

N.B.-Enclosed Detail

Electronic Reservation Slip
Transaction ID: [protected] PNR No : [protected]
Train No. & Name: 3006/ASR HWH MAIL Date of Journey: 09/06/2009
Class: SL Date of Boarding: 09/06/2009
From: LUCKNOW(LKO) To : HOWRAH JN(HWH)
Boarding : LUCKNOW(LKO) Resv Upto: HOWRAH JN(HWH)
Boarding time*: 10:55 Arrival time: 07:30 Total Fare : 497.0
Date of Booking: 04/06/2009 08:23 Quota: Tatkal

*Departure time printed on ERS is liable to change
Passenger DetailsS.No. Name Age Sex Coach No/Seat No/Status Berth
1 R KARMAKAR 32 Male S6 , 44 ,CK Lower


Service Charges
Train Fare: Rs. 497.0
IRCTC Service Charges: Rs. 10.0
Via/Agent Charges: Rs. 0.0
Transaction Charges: Rs. 0.00
Total Fare: Rs. 507.0
Agents charge (in addition to IRCTC service charges) Rs.10/- for Second / Sleeper class per ticket and Rs. 20/- for higher class per ticket.


Important Instruction
1. One of the passenger booked on an E-ticket is required to present any of the five identity cards noted below in original during the train journey and same will be accepted as a proof of identity failing which all the passengers will be treated as travelling without ticket and shall be dealt as per extant Railway Rules. Valid Ids:- Voter Identity Card / Passport / PAN Card / Driving License / Photo ID card issued by Central / State Govt. for their employees.
2. The accommodation booked is not transferable and is valid only if one of the ID card noted above is presented during the journey. The passenger should carry with him the Electronic Reservation Slip print out. In case the passenger does not carry the electronic reservation slip, a charge of Rs.50/- per ticket shall be recovered by the ticket checking staff and an excess fare ticket will be issued in lieu of that.
3. E-ticket cancellations are permitted through Via portal by the Via franchise before preparation of chart.
4. Just dial 139 from your landline, Mobile and CDMA phones for railway enquiries.
Agency
Agency Name BENGAL TRAVEL SERVICES
Address 4 SUDDER STREET NEAR NEW MARKET , KOLKATA(CALCUTTA)
WEST BENGAL 700016, INDIA
[protected]@yahoo.co.in, [protected]


Additional Instruction
1. E-ticket passenger is permitted in the train against a berth/seat only when his name appears in the reservation chart failing which he can be treated as a passenger traveling without ticket.
2. E-ticket cannot be cancelled after chart preparation through internet.You are requested to contact the VIA franchise who can create a refund request at IRCTC, which will processed within 90 days.
3. If train is cancelled, E-ticket can be cancelled by VIA franchise upto 3 days from the date of departure of the train.
4. The compartment/cabin/coupe numbers for first ACC and first class will be allotted at the time of chart preparation.
5. For Train No. 2901 / 2902 (Gujarat Mail), Coach No. S2 to S6 will be attached / detached at Dadar
6. In case of 1-AC booking, Coach / Seat No. will be given at the time of charting.