Indian Railways — Money Refund against Online Cancellation

I had booked two railway tickets online using bank of baroda debit card. Afterwards i cancelled the tickets and indian railways online reservation system says the money has been refunded to my account. Still my account does not show change in balance and money has not yet been refunded to me. When contacted Indian railways customer care they told me to inquire to my bank. Bank people are too doing nothing. The fact is money has not been refunded yet eventhough the status may be showing it has been refunded.

PNR Number [protected]
Transaction Id [protected]
Payment Option CITI(I had used citibank payment gateway)
REFUND DATE RFND AMT STATUS SETTLEMENTID RECEIPT NUMBER ACTUAL REFUND DATE
12-Apr-2012 4765.00 Refunded 405162 IRCTC.7646.[protected] 15-apr-2012 06:42:14 AM


PNR Number [protected]
Transaction Id [protected]
Payment Option CITI(I had used Citibank Payment Gateway)
REFUND DATE RFND AMT STATUS SETTLEMENTID RECEIPT NUMBER ACTUAL REFUND DATE
12-Apr-2012 2150.00 Refunded 405866 IRCTC.1474.[protected] 15-apr-2012 10:59:39 AM