Indiaplaza — Item not received | |
Indiaplaza - Thoroughly UNPROFESSIONAL and UN-cooperative!! I placed an order for a mobile phone online at Indiaplaza.com and paid in full(INR 25,110) on June 06, 2012. Their partners MobileStore.in shipped the product on June 09, 2012. On June 11, 2012 I received a letter along with the consigment slip and order invoice from the courier Blue Dart asking for way bill so they can release the product from the airport customs authority. Now, I'm not a dealer with Sales Tax Registration. So where do I produce a way bill from. I purchased the phone for personal use and NOT to resell it. Why do I have to go thru all these hassles to get the phone delivered to my doorstep I paid in full for ? Moreover, as noted above, I paid INR 25,110 and the invoice has an amount of 27,900. Why so ? I called up Indiaplaza and told them to either deliver the package at my door step or take the phone back and refund me the money. But they are not co-operating at all. Its been 4 days and all Indiaplaza customer care tells me is that "They will get back to me with an update". But they have NOT got back to me yet. I had also opened a ticket with them and there hasn't been any update in the ticket as well. I've made several phone calls without any result. Order#: I[protected] Ticket#: PH[protected] Consignment#: [protected] Courier: Blue Dart Amount paid: 25,110 Was this information helpful? | |
 12 Comments | |
Comments
IndiaPlaza.in — Order not received and amount paid by consumer
Had booked online - indiaplaz.in in Nov 2010 did not receive any communicaiton from them till I sent a stinker in Dec 2010. They assured the book will be shipped in a week. I am on 18th Feb 2011 and I have still not received my book.I have already paid the money in Nov'10.
This company has so many complaints, this needs serious attention. High time.
Thanks
Regards
Vishwa
Dear Customer,
We are extremely sorry at the experience you had with us. We are unable to
track your purchase history with available details. Hence, we request you to
kindly provide your registered email address/ Order number/ your contact
number so we can contact you and resolve any issue which is pending. We will ensure that we provide better service in future. Kindly contact us on 080-
25208795 or write to : [protected]@indiaplaza.in.
Warm Regards,
Team Indiaplaza
We are extremely sorry at the experience you had with us. We are unable to
track your purchase history with available details. Hence, we request you to
kindly provide your registered email address/ Order number/ your contact
number so we can contact you and resolve any issue which is pending. We will ensure that we provide better service in future. Kindly contact us on 080-
25208795 or write to : [protected]@indiaplaza.in.
Warm Regards,
Team Indiaplaza
These guys have broken the record of CRAPPY service!! Order placed and paid in full on June 06, 2012 and product NOT received yet as on June 22, 2012!!
After mailing and calling indiaplaza several times, and also giving them another chance to re-ship the order LAST week, I never received it.. So I told them to cancel the order as I no longer want the phone...
I received this email from indiaplaza on saturday sent from CSupport([protected]@indiaplaza.in):
----copy of communication from indiaplaza----
Dear Sir,
The order will be cancelled once the shipment is returned to our suppliers, we will keep you updated on the further action in the complaint id PH[protected].
Best Regards,
Indiaplaza team
www.indiaplaza.com
----/copy of communication from indiaplaza----
And today someone called me up from indiaplaza again saying: "Your order will be re-shipped today"
There's a limit to fooling around... I wonder What these guys are upto!!
I received this email from indiaplaza on saturday sent from CSupport([protected]@indiaplaza.in):
----copy of communication from indiaplaza----
Dear Sir,
The order will be cancelled once the shipment is returned to our suppliers, we will keep you updated on the further action in the complaint id PH[protected].
Best Regards,
Indiaplaza team
www.indiaplaza.com
----/copy of communication from indiaplaza----
And today someone called me up from indiaplaza again saying: "Your order will be re-shipped today"
There's a limit to fooling around... I wonder What these guys are upto!!
Dear Anandarup,
Our sincere apologies for the delay & inconvenience caused.
Your order I[protected] for Samsung Galaxy SII I9100G will be re-dispatched by tomorrow.
As a good will gesture we have mailed you indiaplaza gift voucher worth Rs.150/-, which can be redeemed on Indiaplaza.com.
We kindly request you to treat this case in isolation and provide us another opportunity to serve you better.
Warm Regards,
Team Indiaplaza.
Our sincere apologies for the delay & inconvenience caused.
Your order I[protected] for Samsung Galaxy SII I9100G will be re-dispatched by tomorrow.
As a good will gesture we have mailed you indiaplaza gift voucher worth Rs.150/-, which can be redeemed on Indiaplaza.com.
We kindly request you to treat this case in isolation and provide us another opportunity to serve you better.
Warm Regards,
Team Indiaplaza.
I have been away, so the courier indiaplaza re-despatched had to be returned and now NO information from them... they are completely silent... no reply to my emails!!! where is my refund ???
Dear Anandarup,
Sorry for delayed reply.
Refund has been initiated on 16th July through reference # INTER.2569.[protected].
Warm Regards,
Team Indiaplaza.
Sorry for delayed reply.
Refund has been initiated on 16th July through reference # INTER.2569.[protected].
Warm Regards,
Team Indiaplaza.
Indiaplaza - Thoroughly UNPROFESSIONAL and UN-cooperative!!
I have ordered a dress through indiaplaza on 18.08.12. but till date i have not received my order. while track my order in DTDC website with consignment number which given by Indiaplaza, the status of order is delivered at Erode which is incorrect delivery address. To ask for clarification I sent a mail to their Customer Service. But they never response for any question.
I called up Indiaplaza and told them to either deliver the package at my door step or take the order back and refund me the money.
But they are not co-operating at all. Its been 5 days and all Indiaplaza customer care tells me is that "They will get back to me with an update". But they have NOT got back to me yet. I had also opened a ticket with them and there hasn't been any update in the ticket as well. I've made several phone calls without any result.
All they ask for is time. They make promises for email replys and call backs but they never stick to them. I have never seens a worst customer care service by any company in any field.
I would suggest people not use order anything from IndiaPlaza. They may advertise flashy offers but their service is so poor that you will think why you ordered anything from this worthless site.
Order No: I[protected]
Date: 18.08.12
I have ordered a dress through indiaplaza on 18.08.12. but till date i have not received my order. while track my order in DTDC website with consignment number which given by Indiaplaza, the status of order is delivered at Erode which is incorrect delivery address. To ask for clarification I sent a mail to their Customer Service. But they never response for any question.
I called up Indiaplaza and told them to either deliver the package at my door step or take the order back and refund me the money.
But they are not co-operating at all. Its been 5 days and all Indiaplaza customer care tells me is that "They will get back to me with an update". But they have NOT got back to me yet. I had also opened a ticket with them and there hasn't been any update in the ticket as well. I've made several phone calls without any result.
All they ask for is time. They make promises for email replys and call backs but they never stick to them. I have never seens a worst customer care service by any company in any field.
I would suggest people not use order anything from IndiaPlaza. They may advertise flashy offers but their service is so poor that you will think why you ordered anything from this worthless site.
Order No: I[protected]
Date: 18.08.12
I am sure they will never respond for this also.
Dear Parthiban,
It was nice talking to you.
This is to here by convey our apologies for the inconvenience you had to face. As discussed your order was re-dispatched through professional courier AWB no MAA[protected] and same has been delivered to you on 30th August.
Assure you the best of our service at all time.
You are important to us.
Warm Regards
Team Indiaplaza.
It was nice talking to you.
This is to here by convey our apologies for the inconvenience you had to face. As discussed your order was re-dispatched through professional courier AWB no MAA[protected] and same has been delivered to you on 30th August.
Assure you the best of our service at all time.
You are important to us.
Warm Regards
Team Indiaplaza.
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+91 80 4909 1234
2nd Floor, No: 21, Brigade Square, Cambridge Road, Halasuru, Bangalore, Karnataka, India - 560008
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INDIA PLAZA — Never Received my Parcel
Dear Consumer Complaints,I made a purchase on internet on www.indiaplaza.in on 31st March mail for the same is underneath.
Till Today after nearly more than 45 STD calls to the Customer services I have no idea when will I receive the product for which I have already paid on 31st march n today is 22nd May, 2010.
Regards,
Vivek Sharma
[protected]
On 31 March 2010 21:39, <[protected]@indiaplaza.in> wrote:
Dear Vivek Sharma,
We thank you for your order, # IN[protected], placed with us on March 31,2010 as per details below: Item Qty Value(Rs.) Status
Airwick Combi Pack – Lavender 1 900 Authorized
Airwick Combi Pack – Lavender 1 900 Authorized
We welcome you to our fast growing base of customers. We know you have a choice of online stores and we are proud that you have chosen to shop with us. You and your business mean a lot to us here at Indiaplaza and we are committed in making your visits to Indiaplaza pleasant and memorable every time.
Indiaplaza pioneered the e-commerce industry in India way back in 1999 and in the past decade has served over a million shoppers. Given our unmatched selection of over 4 million products across several categories, backed by attractive pricing and reliable operations, it is not surprising that Indiaplaza is the leading online shopping destination for Indians worldwide.
We do hope you will find shopping with us to be a very pleasant experience. If you require any assistance from us now or in future, please feel free to contact us and we will be happy to serve you.
Warm regards,
IndiaPlaza Team
Shop at www.indiaplaza.in
India’s largest online shopping destination
For more information on your orders, replacements, returns, refunds; to report any technical bugs or to request additional product information, you can post your query here
Phone: +[protected]
Days of operation: Monday to Saturday
Timings: 9:30a.m to 6p.m
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