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AIRTEL DIGITAL TV — Installation of DTH Connection
I have an Airtel DTH connection since last 1 year +, I had called their customer care for re-installation of my DTH connection on the 17th of August 2010, the request no. provided for this service was 6453819 and I was promised that on 18th by 3pm the service engg will finish the reinstallation. On 18th at 6pm I called the customer care (interation ID[protected] to find out why the service engg had not turned up for which they said we will revert to you in 2 hours and they happily forgot. The next day on 19th I called them again (interation ID[protected] and they said thad it will be done on priority and promised that it will happen the same day. Again I called them on the 20th and 21st with the same issue with no proper answer from the customer care team. Till date it has not been resolved and I dont expect them care about it any longer.I also would like to mention that I have a Dish TV DTH connection as well and I had reqested for the same service on 17th and it was promptly done the same day.
I urge everyone not to be carried by the brand presence of Airtel as the after sales service is pathetic and not worthy.
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AIRTEL DIGITAL TV — Installation of DTH
Dear Sir!1.Please refer activation voucher number [protected].
2. The customer care service was informed for the same (Customer ID [protected])) and we were told that the requisite personnel assigned to the task will come and do the needful on 24 Oct 2009.
3. In spite of reminding the customer care executives almost every day, only complaints numbers are given every day viz 1289751 and 1301389; so far nobody has turned up and done the needful.
4. I am really disappointed and do not know what to do.
I would really appreciate if the something can be done from your side, otherwise i will take it a one of those things, forget Rs 1750.00-/- and switch over to some other service provider.
I wish Airtel, the best in its endeavours.
Regards
Dr RS Rai