Indian Oil Corporation [IOC] Complaints & Reviews

Bad Service

Dear Sir,

I am a LPG Indane Gas customer with Vir Gas Agency, West Mambalam, Chennai. My consumer number is 34726.

I have booked for a refile on 29th May 2008 over phone. They replied that they will Distribute with in two days a week. But after 2 days when I made a call to them they replied it will deliver with in 1 or 2 days. Dealer are delivering Gas cyclinder only after many reminder. Some times, refilling itself take minimum of one week or two week. Each time, these people are giving any lame excuse and trying to escape things.

Last month, these people said that I didn't booked gas cyclinder itself and I need to book it once again and waited for three more days.

Every month, we are fighting with these people to get the cylinder. Due to this, we are losing some days in next booking too.

I Sangeet our consumer No. 41004 recd one cylender on 29.05.08 from Amar Gas Service, Behari Colony Shahdara Delhi-32, Phone nos. of Agency[protected], 22307197, From the Bigning of Next day I Complaint for Leakage in cylender to Agency People on phone & also informed to Helpline No. provided on delivery slip,

Man came from Helpline and check cylender & Informe that the leakage came from cylender PIN & also informe to ask to Agency to Replace the cylender.

Same time I contect with Agency and ask for cylender replaced
They informed that will replace today on 30.05.08

But till date cylender not replaced by Agency After giving lot of reminder to Agency

Please Take it urgently

Sangeeta Sharma
Connection No. 41004
Mob.[protected]

Respacted Sir,

I had done complain for leakage of gas from cylinder.

Serviceman came and cheacked and told that little bit leakage can be done sometimes, because a bulk of gas cylinder come in there distributors point.

So, they cant follow for the little leakage or replace the cylinder.

Please take a correct dission while that it was leakage or not.

Company Name - Maa Durga Gas Agency.
Serviceman Name - Sushil.

Please give some value to your customer if having value for tham.

Thinking You,
Krishna Kumar Baranwal,
27, Dr.R.C.Banerjee Lane,
Ghanty Gali (Chunna Bhatti),
Asansol - 713301.
Mobile - +91-[protected].
Res[protected].

Complaints on "Raj Flames, Mohan Garden, New Delhi"
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Raj Flames, Mohan Garden, New Delhi

Indane Gas Booking & Supply

I am having problem with the above Gas agency for last 04 Month
they dont pickup Phones for Booking, one has to go personally for booking then again have to visit to complaint that Cylinder has not reached even after 15 to 20 days.
Cylinder comes less in weight ranging from 1/2 kg to 4 kg.

Pls do need full urgent basis because this is very serious matter and this problem creat harashment
So, pls solve this problem as soon as possible.
Can anyone help on this.

Regards,

Rupesh Jha
Co.No-[protected]

On 30.5.2008 i went to the IOC petrol pump situated at Arcot Road, Kodambakkam, Chennai adj. Meenakshi College, Opp. Sekar stores when i asked to fill my bike for 100 rupees, the person who got money was asking me about any bill required for that (generally nopetrol pump will ask for this question when we fill for bikes) ... i said no... and the person who filled my bike was asking unnecessary questions and put the petrol nossil in to my tank. Then I noticed at within 5 sec (not even 5 sec) he was about the pull the nossil, I saw the pointer, it was reading for 98 rupees and was about to end for 100 rupees. I asked him wheteher he has put for 100 rupees or not. But he argued... This is the second time its happening for me at the same pump. (only for two times i have been there) .. Last time when i filled the same thing happened. I never use fuel from this pump becasue i used to fill from the other two petrol pumps which are from BPC and the other one opp to this IOC pump (only the IOC will be free the other two pumps will be busy always). Then I noticed that even the petrol indicator of my bike didnot even raise a little.. I feel very bad about. Even the IOC adj to ABT Maruti Guidy did a big cheat when i filled my new alto for the first time. That is even a ugly story than this... When petrol pumps are making profit like that I think there is no need for hiking the price of fuel. :(

I have gas connection of Indane consumer no 9428 dealer Saroj enterprise Vikas puri. The company is frequently supplying cylinder of expiry date written on the cylinder. The company is playing with safety and life of many person involved in the process. The company is doing it for the sake of saving cost. Strict action need to be taken to stop this practice.

Dear sir,
I was intrested to take one new LPG connection. I am resident of 1/35 Gali No.4 Vishwas Nagar Shahadra Delhi -32. I visited B.N. Gupta & co. A-1 New Vishwas Nagar, in March 2008. There receptionist advised me to visit in first week of April 2008. I again visit in April, she says it is better to come in May 2008 along with Ration card. At last today I visited the Gas agency along with Ration card. I have my old Ration card she refused to accept the same and ask to renew the same. Yet I have other proof of residence in my hand like Voter ID card, Passport etc. She says it is Mandatory to have new Ration card. You are requested to look into the matter and arrange to give me connection on Priority.

I am having my Consumer No. 4087 with M/s TUCS AGENCIES, PERIYAR NAGAR, CHENNAI. I have booked the gas on 12/05/08(THERE IS NO EVIDENCE FOR BOOKING DATE) but till date i have not received the supply. The agency is not/ picking Telephone & when contact personally there was no //atisfactory reply....

Dear IOCL,

I own a Honda City ZX MH-02-AY-8337. I filled regular petrol on 28/05/2008 from Pump No. 13 of M/s Taximen's Services Ltd., Opp. BEST Depot, Gokuldham, Goregaon (East), Mumbai - 400 063, Phones:[protected], [protected]cash memo no. 484665(?)). The petrol pump was either faulty or tampered. This is because, (1) I always fill the tank fully to calculate my average mileage. This time, the pump dispensed 42.51 litre of petrol for 358.7 kms driven from last filling. This is unusual as I get approx. 11.5 kms/litre. (2) My tank capacity as given by the manufacturer is 42 litres. I also has approx. 1/8 tank full. So, how can the dealer put 42.51 litre?

When I argued with the dealer, he brought a measure and filled 5 litres of petrol and tried to prove that the pump had no problem. But I do not know whether the measure was 5 litres measure, whether there was a way to start and stop tampering, etc.

I feel cheated and will go to all lengths to see that the dealer is booked.

If you do not take any action against this dealer, he will cheat many and bring down India Oil’s reputation and market share.

If you do book the dealer and make adequate publicity, this will help you project a better image to the public and help deter other dealers from operating such practices.

I need your initiative and help to book the culprit and suspend their dealership. Please keep updating me about the progress of this case.

I am waiting to hear from you soon.

Thanks and best regards.

Ravindra Tulsyan

This petrol bunk is located at magadi main road, near 10th cross bus stop. i have never seen such a bad service in any other bunks, i was waiting for more than half an hour in a queue to fill petrol to my 2 wheeler... the staff was filling and encouraging the people who coming in breaking the queue and later when i checked the content (i asked to fill 3 litres) it was just 2 litres and they reset the counter...i complained to the office but there was no action taken. please take severe action against this dealer...

Hi,

Thanks for giving your valuable & extensive support to us.I have transfer my connection from Bhubaneswar ( B.W.C.S. Ltd, Alaka, Indane gas distributor) to Hyderabad having consumer no:- 26365. I have given a copy of document for verification in Hyderabad Indane station (near Attapur, Hyderguda, upperpoli). I have visited several time & contacted many times to the nearest Indane station but they are saying they have not yet getting confirmation from bhubaneswar. I can't understand the reason of delay while everything is on place.
Please look into this so that we can keep the same faith on Indane.

Thanks & Regards,
Ranjan

Sir,

We have lost the gas book and approched the agency to know the proceedure for applying a duplicate. The counter staff response was very curt and thier attitude is pathetic. I guess, they do not know the value of a customer. When I tried to speak to their proprietor, half the way through the conversation, she passed on the telephone to her subordinate and neither a sorry, nor a explanation from their end.

Please can you guide me through, and also make the agency understand what is customer service...

Dear Sir,
I am a customer of your domestic LPG service and my customar No is 42594 under Chatterjee Gas Service of 93 sarat Chatterjee Road, Howrah-2 (West Bengal). Now a serious problem has occured on my cylinder from 24.05.08 where it has been found that a huge quantity of gas is coming out from cylinder valve when the regulator is removed.
I have tryed to contact with you through emergency phone no[protected]/7236 but found no responce. Already I have contacted varbaly with Chatterjee hat Gas Service but they told me that they have no official procedure.
Hence please activate the above emergency no for any complain in future like me and kindly take my problem as emergeny basis.
Thanks,

Nilay Chatterjee
Con No- 42594
Phone No- [protected]

RECENTLY LAST 6 MONTHS WHEN I AM GOING TO BOOK GAS CYLENDER THROUGH PHONE, THE PHONE RANG BUT NOT RECEIVED BY ANY ONE. AFTER 15 DAYS TRYING I AM GETTING THE CONNECTION AND REPLY BUT IN THE TIME OF DELIVERY IT WILL REACH AFETR 10, 15, 20 DAYS . WHAT IS THIS, WHEN WE ARE PAYING THE EXACT AMOUNT THEN WHY I WILL SUFFER.

I am facing problem with Niranjan gas agency, vidhydhar nagar jaipur Rajasthan, regarding delay in supply of lpg cylinders.

My consumer no is 24780. I have booked my cylinder on 6th may 2008. but still I am ubable to get it. Every time when I go to the shop or call them they give the answer it will reach today, but still I am not getting it. Last 8 days I am reminding them. Please kindly take action regarding this.

Now we are in big trouble as we have only one connection with one cylinder.

Due to this I am also facing problem with family.

Ram Pratap

I HAD FILLED UP (TANK FULL) OF EXTRA MILE DIESEL IN MY TOYOTA INNOVA CAR FROM YOUR PUMP (HIMGIRI FILLING STATION) SG. NO. 0045456 DISTRICT CHAMOLI. GARHWAL UTTARANCHAL.

THE EXTRA MILE DIESEL FILLED BY THIS PUMP SEEMS TO BE ADULTRATED AS IT HAS CHOKED MY CAR. I HAVE SENT MY VEHICLE TO THE WORKSHOP FOR CONFIRMATION.

I HAVE THE BILL RECEIPT OF THE DIESEL AND ALSO THE SAMPLE OF THE SAME. WE REQUEST YOU TO TAKE CONFIRMED ACTION AGAINST THE DEALER OF THE PUMP. AND ALSO THE RESPONSIBILITY OF MY CAR DAMAGE AND LOSSES SHALL BE ON PART OF IOCL/DEALER.

Dear Sir,

Gem Gas Agency, Kharar, Distt: Mohali, who is dealer of supply of Indane Gas cyclinder in the city Kharar from last 4-5 years. From last five six months, this gas agency did not delivered the cyclinders to the many consumers who are living with their joint families. The gas agency dealer told peoples that they deliver gas cylinder only on one gas connection in one house only.

People leaving in joint families in one house are having one or two gas connections ( e.g. one in the name of Father and other in the name of Son leaving in the same house).

For this Gem Gas Agency has not delivered the gas cyclinder to the both connections in the one house. They told people that they are instructed from the IOC companies to not to deliver the gas cyclinders to multi connection in one house.

By this problem peoples living with joint families, or people living on rented house has the same address. For this same address gas agency has delivered only gas cyclinder to one connection only. This is a very much big problems faced by the peoles of the Kharar city.

When the gas connections were opened for all, then peoples buy one or two connections in the name of their sons or daughters or father or mother. But now the Gem Gas Agency has not deliver the cyclinders to the peoples who have one or two connections in their name of son or daughters and living in joint family in single / one house with their family.

For this problem, we are requesting you to please instructed the Gem Gas Agency, kharar to deliver the gas cyclinders to the both the connections available with the peoples living in joint families. This is a very big problems. Please try to solve this problem of people living in the Kharar city.

Thanking you,

sir,
I Dr.Suchit Mohan Kerkar, resident of malwan, district sindhudurg, maharashtra.I am appointed as medical officer in govt. rural hospital, malwan for last 1year.
I have applied for gas connection at Indane gas agency, malwan on 18-03-08. I have been given waiting list no 1542.
please give me a connection as early as possible because this being new place i am facing a lot of problems
agency asked me to get a written order from you regarding same as there are some provisions for doctors working in govt set up
thanking you
Dr.Suchit kerkar
Medical Officer, Malwan, Sindhudurg

Consumer number : 24969, We had booked Gas on 2nd May 2008 and when we did not receive the gas even after 20 days, we enquired, they said they have cancelled the earlier booking and booked again on 22nd May. On what basis they can cancel the booking, Is there no rule to stop this non-sense . Or Is their any official action that can be taken on these people ? I am not sure if "Indane people" will actually look into the complaints and try to resolve. When try to call and ask why they did so, they but the phone.

Address of distributor is :
Sudheendra indane gas agency
#36/2 2nd main mestrappa building,
HBR layout bangalore-560043

Phone number of agency are 25434221, 25436995

even govt. clarified its stand on release of new gas connection in RS still the gas agencies in bangalore are in reciept of letter stating no new connection till further notice.

Thanks