Kaunsa.com — delay in delivery

i had ordered a samsung galaxy note 2 GTN7100 at kaunsa.com on 23rd of march.my order number is ka/96976. i did the online payment of Rs. 32930 through credit card and i was assured that my product would be delivered within 7-10 days. i had ordered for grey colour. now it's been 15 days i ahve been given false assurances all the time. in between they told me that the product is not in stock and they can despatch immidiately white colour phone for which i had given my consent. everytime i call them i get different feedbacks and false assurance. i have also gone through the feedbacks and found that this is a fraud site. i have to go for legal action against these people now.

I placed an order paying 15.5k for Micromax HD canvas phone few days ago in kaunsa.com. Tentatively they have given the delivery date as Apr 21st. Now that I am getting to see that this website seems to be fishy and has got so much of negative feedback on various review forums. What should I do? Should I wait till 21st and take necessary action.

They are not reachable either on phone or via email. Do help me in this regard.

What should I do to get back my money? Whom do i approach? How to file in consumer court? If there are people here like me, please do reach me. Lets all file a case together and teach the fraudsters a lesson.

My email : [protected]@gmail.com

Official Response from Kaunsa.com Support

Dear sir/ M’aam,

We thank you for writing to us and providing us with your feedback through this blog.

However we are unable to verify your issue and provide a suitable resolution through this blog. Kindly login to our site using your account details, go under the my account session and raise a ticket for a speedy resolution. You could also give us a call at the below mentioned no. Where you will be to speak to our customer care representative directly.

Incase you feel your issue has been pending and needs immediate attention; you could mark an email to our escalations team at [protected]@kaunsa.Com. Our escalations team is committed to resolving every case and will be more than happy to assist you.

We request you to bear with us in the interim.
Assuring you of our best services.

Regards,
team – kaunsa.Com
contact numbers:
board number[protected]:30 am to 6.30pm) monday to saturday

Dear All

I too have purchased Karbonn A9 mobile, order details include below:

Your Order No. KA/108598/M1NL5YGA

Its past more than 2 weeks and the item has still not been delivered. I have been trying to get in touch with the customer care without success.

Looks like the company has cheated many more people like me.

Is there a way to put a police complaint against these folks.

Thank you
Best Regards
Krishnendu

Bro abhi bhi nahi milega tumhara product kyu ye sote bahut bekaar hai mera product bhi abhi tak nahi deliver kiye ye log

Order No. 28643221290637

What about my Tracking code No. z36811295