Kent Grand Mineral Ro — Servicing

Alasdair

from Chandigarh, Chandigarh

Address:

Chandigarh

I purchased a Kent Grand Mineral RO in January 2009 from Best Deals, Sector 18C Chandigarh (see Kent advertisement). In the course of last year, with great difficulty, I got them out for the three free "services", which amounted to a very rudimentary inspection, and nothing replaced.
Thinking it needed a proper service this year, I contacted Best Deals. His men came the same day and said they would replace three of the components for a charge of INR2,800 plus INR250 labour. I agreed, and they took out the replacement parts which were loose in their bag. The parts were scuffed and scratched, and the Kent label was faded. They were clearly not new parts. I sent them away without their doing any work.
Clearly I cannot trust this company to supply new replacement parts. Can I trust any company? Even a sealed box can be carefully opened and resealed. How can I tell whether the parts are new?

Was this information helpful?

No (0)

Yes (0)

Related Kent RO reviews

View all 3007 Kent RO Reviews

Comments

anandambasu

from Chennai, Tamil Nadu

Kent Grand Mineral RO — Frequent complaints in 4 months and very poor after sales service - response lead time minimum three to four days

Dear Sir / Madam

I have purchased a Kent Grand Mineral RO, unit serial no KRO81000329 few months back, was a regular user of Aqua Guard of Eureka Forbes. Within a span of four months I have faced so many problems with the machine and above all your after sales service is very very poor. I am actually calling to M/S A K marketing HB 214, Salt Lake City, Kolkata 105 but the response time from them is really pathetic. There was an initial complaint of the tap which was not working, your personnel visited and tied the tap with a wire. Secondly after few days there was no water coming from the tap, then again the RO was not working, now there is a problem the water is gushing out from the top of the machine instead of the tap . We would request you to change this machine and give us a new one as we are troubled so much that also within the Warranty period .

Name : Debdutta Basu
Address : CJ 31, Salt Lake City, Kolkata 700091
mob [protected], land[protected]
E Mail : [protected]@vsnl.net

The machine was purchased from A K Marketing
H B 214 Salt Lake City
Kolkata 700106

Our recent complaint made today vide docket no 28 / 16 dtd 28th July'09

We wish to hear a postive statement from your side please.

Thanks and Regards

Debdutta Basu

ganesh dutta sharma

from Chennai, Tamil Nadu

Kent Grand Mineral RO — exchange for new one or money back

sir my machine is not in use ,we had multi problems.we hardly used 2 month and problem started with machine like....
# overflow
# leakage
# very slow water filling couldn't fill the 8 litter storage even in 5 hours
# no current supply
# stop working
# pumping water out without filtering
CHASSIS NO. 11576
MEMBRANE NUMBER: 6005924
6o