[Resolved]  Kent Mineral RO — Frequent leakage from the RO

i have purchased KENT mineral RO on 23/05/2008.it has problem from two days . it s not working and a pee sound ocurs .I have informed to Naveen soni (MD) shri bala ji interprises auth. dealer head office:krishna nagar mathura(up)and branch office raman reti marg, vrindavan(up)contect no. are [protected], [protected], about 10s times but still now no one attend this problem .there resonse is not positive. so pl do this needfull otherwise i have to change this ro to another company I have purchased 07 ro in my IOCL township.
Rajesh kumar
7/46 IOCL township mathura (up)

Hi,

Please find the details of the KENT RO Purcahsed
Machien in name of - Mr. Harish Malik -[protected]
Date of Purcahse of Kent RO[protected]
Model no - KR[protected]
Invoice no -0076251
Cost - 10666.80 +1333.20 VAT =12, 000 /-
Dealer name - Sanzari, 17 jayanti market, Jaipur Ph - [protected] / 2373335 / 2361678
Kind of Problem-Mositure in machine / Carbon formation / Fuse complaint
Person contacted for the service -Gaurav -[protected]

We have been facing the problem with the machine right from the time we purcahsed it in the month of April 2009.
We have called the service department atleat 5 time now for different problems and they have relutantly attended the same and claim that they are there just to provide service and can do anything else of the system and we need to speak to the owners and the manufacturers for the warranty and replacement
The attitude of Mr.Gaurav mentioned above has been pathetic and very unprofessional, they are of the opinion that by paying the amount we have not purchased the company and no machine can be without faults, no one gurantee a machine without fault.
We need to wait for days for the person to attend the complaints
We have also mentioned the dissatifaction in the feedback book carried by the service agents.
The last service carried out was today on 9-8-2009.

We have repeateldy reminded that this machine is defective and we want to replace the same but the same has been denied by Gaurav.

I dont understand that when we pay the total amount as demanded with taxes why dont we get the product what we wish.

I got this machine beleiving that it is one of the known brand and should be prefferred over any other but currently i am repenting my decision of the same and request to please replace the same or refund the amount asap.

Kindly consider the case and do the needfull asap.

Akshay Malik
[protected]
Mumbai

sir, my kent mineral ro is not functioning properly since 3 months.its membrane is replaced twice within 2 months but its tds level is over 300.my system is only two and half years old.local customer care agent is not giving best service till today.please solve our problem soon.thank you.

sir, my kent mineral ro is not functioning properly since 3 months.its membrane is replaced twice within 2 months but its tds level is over 300.my system is only two and half years old.local customer care agent is not giving best service till today.please solve our problem soon.thank you.My address is SANJEEV SUMAN, S/O SRI [censored]AL PASWAN, MOH-ASHOKNAGAR, POKHARIA, WARD NO.27, BEGUSARAI(BIHAR0.TEL[protected]

HI, I AM DINESH GUPTA, I HAVE PURCHASED KENT RO SYSTEM IN JUNE 2010. BUT LAST TWO WEEKS AGO, IT DOES NOT GIVING THE WATER, I HAVE ALREADY LOGGED A COMPLAINT IN YOUR OFFICE. BUT AFTER 7-8 TIMES REMINDER, THE SERVICE MAN COMES AND SOLVED THE PROBLEM AT THAT TIME. BUT THE NEXT DAY, THE PROBLEM IS REGENERATE. I HAVE TRYING TO CONTACT TO YOUR CUSTOMER CARE, BUT NOBODY IS PICKING THE PHONE. I AM TELLING YOU THAT IF YOU WILL NOT SOLVE THE PROBLEM BY TODAY EVENING, I WILL SEE YOU IN CONSUMER COURT.
MY ADDRESS IS DINESH GUPTA S/O SH. RAM PYARE GUPTA, H NO. MCF 114B, SUBHASH COLONY, BEHIND JANTA MODERN SCHOOL, INFRONT OF SHIVA CONVENT SCHOOL, BALLABGARH, FARIDABAD - 121004, (MB.- [protected], [protected])