Kent RO — Horrible after sales service | |||
Hi just a simple suggestion never buy a kent RO water purifier, horrible service in chennai, the service engineer Mr. Samual (never trust him) he is yet to visit after 30 days and 49 calls on his mobile phone, always a simple reply that he is reaching in 15 mins and he is very busy as the company sells so many products even the Regional head in south fails to support. just dont buy kent ro u can never hope to get services Was this information helpful? | |||
 4 Comments | |||
Comments
I fully agree with what is being said by Saifualla.
I have a Kent RO, and it just has'nt worked since i purchased in last year. We've been following with the dealer, the sales manager of the company (Mr. Yamini) and now recently even the Service manager of the company (Mr. Ramakrishna Raju).
Whenever we call them, all they say is that the water in our building has a problem. Or they would say, we are coming in 30mins...all crap. Obviously there is a problem with the water in the building thats why i spent Rs.25000 on buying a stupid KENT RO for purifying it.
Please guys, throw your valued money in a dustbin, that would be a better way to waste money instead of buying a Kent RO.
The service manager of the company is even scared to give his email address, fearing that i would document every nonsense they are doing here.
On the contrary, I have been using Aquaguard for ages now, there are rarely any issues in the product and whenever i need service, all i need to do is make a call...
My blackberry even carries a message on my profile "I Hate KENT RO."...i guess guys you can understand how sick Kent can be to take me to this much irritation.
I have a Kent RO, and it just has'nt worked since i purchased in last year. We've been following with the dealer, the sales manager of the company (Mr. Yamini) and now recently even the Service manager of the company (Mr. Ramakrishna Raju).
Whenever we call them, all they say is that the water in our building has a problem. Or they would say, we are coming in 30mins...all crap. Obviously there is a problem with the water in the building thats why i spent Rs.25000 on buying a stupid KENT RO for purifying it.
Please guys, throw your valued money in a dustbin, that would be a better way to waste money instead of buying a Kent RO.
The service manager of the company is even scared to give his email address, fearing that i would document every nonsense they are doing here.
On the contrary, I have been using Aquaguard for ages now, there are rarely any issues in the product and whenever i need service, all i need to do is make a call...
My blackberry even carries a message on my profile "I Hate KENT RO."...i guess guys you can understand how sick Kent can be to take me to this much irritation.
Since last 1 month we had been complaining about our Kent water purifier but the problem is not getting resolved. Also the technician from Bhilai (Chhatisgarh) service center visits after 2-3 days of logging the complaint. Is this your target for complaint resolution? Can you please get the issue resolved. I have logged complaint through facebook portal again 4 days back, but they are not bothered to solve the problem.
Does Kent thinks that customers don't have any other option????
Does Kent thinks that customers don't have any other option????
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kant ro servicing RAJAT AGARWAL 169/9 AZAD NAGAR SAUTH MALAKA, ALLLAHABAD [protected] [protected]Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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