[Resolved] Kent RO — frequent failures | |||
I have Kent RO for two years and it worked fine. But four months back I called service person for regular change of filter and he asked me to buy AMC for around Rs. 6,000. I did not see any need so I declined for AMC. I don't know what he did but my unit has been constantly failing since. First the adapter failed, then choke failed and again now adapter and pump has failed. This all has happened in last four months. They have been saying the electric fluctuation is causing the problem but the fact is our apartment complex has one the biggest transformer and power regulator in Bangalore. No one including me has had any problem for four years with any other appliance, so this argument is bogus. I believe Kent RO people are putting substandard equipment. The replacement of choke and adapter cost me Rs. 1750, something that should cost only Rs. 200. It is nothing special these should be standard equipments but by using non standard equipment Kent RO has been criminally fleecing its customers. I definitely advise people to avoid Kent RO. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
To,
Kent RO,
Today we called the authorised service man to repair the kent RO, he told us that the adaptor will need replacement and he will have to replace the membrane as well and gave us an estimate of 3500=00, like the post by SKRKMK on Nov 8, 2012 above, we were also told it was voltage fluctuations...can you let us know if the costs are correct and fair..
Ashish
Kent RO,
Today we called the authorised service man to repair the kent RO, he told us that the adaptor will need replacement and he will have to replace the membrane as well and gave us an estimate of 3500=00, like the post by SKRKMK on Nov 8, 2012 above, we were also told it was voltage fluctuations...can you let us know if the costs are correct and fair..
Ashish
Even I am facing the same issue just like you. I have been using Kent RO for last 3 years and it has no complaint. Suddenly, one day my filter goes off and I have changed it via Kent RO authorised service centre and since then my whole system parts have been changed and it has cost me around 10k wholly. I thought Kent should tell the client to use it and through just like grey market product as I am not sure where it is going to stop with the present system. I got filter, memberane, adapter, diaphagram, UV light twice.
Worst product ever seen in my life. Better people should go with Aquaguard as my parents are not facing any problem for last 7 years since the installation.
Lalit Mittal
Bangalore
+91-[protected]
Worst product ever seen in my life. Better people should go with Aquaguard as my parents are not facing any problem for last 7 years since the installation.
Lalit Mittal
Bangalore
+91-[protected]
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