[Resolved]  Kent RO — KENT GREEN stopped working - Less than a month old

Address:Bangalore, Karnataka

I purchased Kent Grand+ product last month from Reliane Digital in Phoenix Market City, Bangalore.The day after installation, it started a warning alarm. Reliance RESQ team fixed the issue after replacing some parts. After 2 weeks, it stopped working. Again RESQ team came and replaced another faulty part as I hold extended service agreement with them. Now 3 days after that, again it stopped. Now even RESQ team is unable to fix it. Not even a month and the equipment has broken down. Will I get a replacement of the entire unit? I have paid 20000+ for it including the service agreement and is this what you offer?
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Aug 14, 2020
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
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Hi Sandhya,

We apologize for delay in responding. And we deeply regret for the inconvenience caused to you. Please share your contact details with us and we will get in touch with you shortly.

Regards
Team Kent

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