[Resolved] Kent RO System — Poor after sales service

[Resolved] Kent RO System — Poor after sales service - Reliance Digital

R Rajiv K Mishra from Jaunpur, Uttar Pradesh

I have purchased Kent Mineral RO System – machine no. KR[protected] from Reliance Digital Retail Showroom in Ambiance Mall, Gurgaon – 122002, vide order number [protected] dated 28th August 2008. The machine was installed in my kitchen on 30th Aug 2008 by unskilled plumbers deployed by Reliance Digital. It was regrettable that on the very fourth day of purchase machine developed some problem and started overflowing from the tank. On lodging complaint to the seller Reliance Digital; they deployed a technician (a novice), who after lot of permutation / combination could arrest the fault. It was not at all satisfactory service and was duly recorded in the service report card. The problem continued even after that and minor overflow persisted. On subsequent complaints Reliance service technicians who are not well equipped and properly trained have tried to mend the defect has miserably failed. It is really unfortunate that they are not bothered to deploy the service technician on my last complaint on 2nd May 2009. I was informed that Reliance has a different sort of sales and service agreement with Kent. I was informed that under this agreement the post sales service for products sold by Reliance Digital would be undertaken by Reliance. These terms were never disclosed at the time of sale. This has proved very costly. My experience with the Kent Grand RO product was a horrifying experience as it not only miserably failed to serve the purpose for which I bought it but has caused lot of harassment and even had caused allied damage to the woodwork of my kitchen. The kind of services rendered by Reliance Digital is far from expectation from a reputed Brand. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
8 Comments	Share
Submit Close

Related Kent RO reviews

View all 3007 Kent RO Reviews

Comments

MANISHA JAIN

from Bengaluru, Karnataka

Kent RO System — LEAKAGE OF RO SYSTEM

KENT RO SYSTEM PURCHASED FROM MADAAN ELECTRONICS REQUIRES URGENT ENGINEER SERVICE, THERE IS A CONTINUOS LEAKAGE IN THE PURIFIER.

Braj Nandan Mishra

from Mumbai, Maharashtra

KENT RO SYSTEM PURCHASED FROM New Berco Electronics DWARKA SEC-10 REQUIRES URGENT ENGINEER SERVICE, THERE IS A CONTINUOS LEAKAGE IN THE PURIFIER.

Neelu Sinha

from New Delhi, Delhi

KENT RO SYSTEM — Defective machine - Inadequate service

We purchased a kent RO Grand UV mineral system in July 2008 for our kitchen. Since then it has been giving us endless problems - in terms of water overflowing, tank not filling, control switch break down, filter has hairline crack, etc. We have repeatedly complained to Kent about this. They simply send out someone to fix the problem and then everything is fine for 2 weeks and then BAM! another "new" issue with the RO system.

On questioning the service person today, regarding experiencs of other residents in our area in connection with their RO system, the service man claimed - most residents do not have this particular (newer) system - the Kent Grand with UV filteration and thus they do not experience any problems.

Kent refuses to acknowledge that this machine may in fact be "defective" and they refuse to replace the machine despite so many problems and service calls from our end. Just in the last 2 months we have called them about 10 times for one or another problem related to the machine.

For consumer's sake and to honor the 1 yr warranty period of their product, Kent should replace our machine with one which is "not defective" and functions properly.

kumar gautam

from Ranchi, Jharkhand

i don't like hema malini any more, why the hell she advertised for this looser kent company

VIJAYKAR MISHRA

from Noida, Uttar Pradesh

Kent RO System — OVERFLOWING OF WATER TANK

I HAVE PURCHASED KENT RO SYSTEM ABOUT 6 OR SEVEN MONTH BACK, SL NO. IS KR[protected]. NOW IT IS OVERFLOWING. MY ADDRESS IS 302, GH-30, MAITRY APPT., SECTOR-56, GURGAON.

KINDLY SEND YOUR ENGINEER.

VIJAYKAY MISHRA

Singh Jitendra

Kent RO System — Poor response

Hi Sir/Madam,

I purchased the Kent RO Gold Plus Serial number- KR[protected] on 27/03/2011. And since then I have been suffering with poorest response from the dealer.

As per the dealers promise one Field representative had to check the TDS and reset it accordingly but he did not turn after the four days of installation after so many calls finally he came and reset the TDS.
After he reset the TDS, RO started to give a loud noise just like hammering. I started calling the dealer and he kept on telling that he would sent the Field Service Representative. Representative came to fix the problem after 10 days. That representative had no technical skill he did something and RO stopped working. When he could not fix the issue, he ran away from my home by making some false excuses.

Again I started calling the dealer and finally he sent another guy in the evening and the he found that PUMP was not working and next day he changed the PUMP and RO stared working.

This Saturday (23/04/2011) again it stopped working and just making noise and cuts and we could not get even a single drop of water out of the system. I have called the dealer so many times Even my old father has also gone to his shop yesterday but still he did not send any one to fix the issue.

I have grave concern on the Product and services offered by the KENT. I invested 14000 INR for My parents health and still I find myself helpless to get my concern addresses.

I would appreciate your serious intervention in this matter.

Looking for positive response from your side.

Address of the dealer

Chaman Electronics
Hanuman Chowk, Shamli Road
Muzaffarnagar,
Uttar Pradesh

Ph:[protected]
Mob: [protected]

Regards,
Jitendra Singh
The Royal bank of Scotland
Email: jitender.[protected]@rbs.co.uk
Mob:[protected]

Kent RO Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Sir
As per the feedback of our service team your problem has been resolved. I hope you are satisfied with the resolution. It was pleasure being able to help you out resolve your problem. In future you may contact us at [protected]@kent.co.in or [protected]@kent.co.in.

Thanks & Regards
Kent RO System Ltd.

Kent RO Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Jitendra

We received your feedback.. To Quote it:

"Hi,

Thanks for providing the excellent support. Credit goes to Pranaya who actually made it happen. He did a proper follow-up and chased the dealer like anything.

I appreciate his effort.

Good Luck Pranaya & Kent RO System.

Regards,
Jitendra "

Thank you so much for your encouraging words. We look forward to a strong & long relationship with you.

Thanks & Regards

KENT RO Systems Ltd.