[Resolved]  Kesineni Travels — lost baggage when travelling in volvo bus (VL109)

Address:

Andhra Pradesh

BEWARE OF KESINENI TRAVELS

I had a very bad experience when travelling via KESINENI TRAVELS. On 10th February, 2011 my parents got into volvo bus (Bus No: VL109)which moves from Vijayawada to Hyderabad. They got into bus at 11.15 PM at Benz Circle and they have got a total of 11 Bags which the cleaner kept below the bus where the baggage is stored. Somewhere at 1:45 AM the driver stopped the bus and the cleaner came to my parents informing them that our luggage is lost because he has n't locked the baggage door and it got opened during the journey. They insisted the driver to drive back so that we can find the bags that have been dropped from the bus. But he is very reluctant and simply said that we need to settle down next day morning after reaching Hyderabad at their Kesineni Office. They reached Hyderabad at 7 AM and since then they have been kept waiting at their Cargo Office (in Nizampet, Near JNTU KPHB) telling that we need to talk to their RM (Regional Manager) to settle the issue. Somewhere aroung 11 AM that person came and he is speaking to us in a very rude way. He simply said that they have informed their drivers and cleaners to keep the baggage door locked and if they fail to do it is their mistake and he or the organization(Kesineni Travels) is not going to be responsible for that. He also told that we can go to police station and register a complaint against him. But that fellow is not ready to tell his name or contact number.

We turned back helplessly to police station hoping something will happen. They told that they cannot register complaint for this and on many occassions even when people died travelling in their bus (KESINENI TRAVELS Bus) there is not a single instance where they have returned a single rupee.

We have put 11 bags in the bus and only 4 bags were returned to us. Total of 7 bags have been missed and unfortunately we kept some valuables as well in the luggage.

How unfair is this? We gave him 11 bags and the cleaner simply says that luggage door got opened during the journey and the bags are lost. And even the staff at Kesineni Travels are not taking the responsibility and their answer very carelessly which reflects their poor attitude. Management says they are not responsible and the staff says they are not responsible. So ultimately I repent myself for travelling via KESINENI TRAVELS

I still doubt the story of the cleaner and driver, because generally if the luggage door is open there will be some indication (in the form of some beeps) to the driver that the door is open. But they have n't got such indication and they say that some lorry driver passing through the bus told them that the lugggage door is opened and so the driver has stopped the bus at 1:45 AM

I request you to never ever travel via KESINENI TRAVELS. If you are doing so you are AT YOUR OWN RISK.

I dont want this kind of situation to repeat for anybody else