[Resolved]  Kesineni Travels — Not refunding the money for the cancelled ticket

Address:

Hyderabad, Andhra Pradesh

I booked a ticket from Eluru to Hyderabad Journey Date 19-Aug-2013 in the name of Venky Naidu with PNR No. 0B8149. Due to the operators problems they were not able to run the bus in the scheduled route on that day. So at the last minute, they asked me to board the bus at a place which is 30km away from the actual baording point. As I said I will not be able to do so they said, I will be getting the full refund of my money within 2 working days. But even after 20days also they were not refunding my money. I called the customer care number of times but every time they were saying the same thing that my money will be refunded in 2 days. Even after 20days also I didnt get my money back. Because of their problems, they were not able to run the bus properly and for that I lost my salary for one day and they were not even refunding my money for the cancelled ticket. I need proper action to be taken against them.