[Resolved] Kesineni Travels — Refund for Cancelled Ticket | |||
Hello, I booked a ticket in KESINENI TRAVELS to travel from Hyderabad to Vijayawada round Trip on 6th April and return was planned on 8th April 2012.Due to some reasons I got cancelled both the tickets on 4th April 2012.I have received the refund amount for Hyderabad to Vijayawada but not for Vijayawada to Hyderabad.I called up Kesineni Customer Care and they told me to send the bank details thru email on 9th April 2012 .I forwaded the same as per the request.Since then i have send reminding emails for about 10 times and i called up for almost 40-50 times.They keep on saying will get back to you...I dont know why they are doing this.Even the Kesineni customer care is not giving proper response on this matter.Please advise me what to do on this care. Thanks & Regards Pradeep Konaru Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
My experience is identical. I booked a ticket online on 10th November through their website,
for travel from Mumbai to Hyderabad. Money was deducted from my bank account, but no a booking was made. I lodged a complant (no. 11247) through their helpline. I was assured of a refund within a week, but it did not happen till today (23rd Nov.) despite several calls to helpline and emails to [protected]@kesinenitravels.com
Their lack of response is appalling. I would advice all to avoid booking their tickets on line.
for travel from Mumbai to Hyderabad. Money was deducted from my bank account, but no a booking was made. I lodged a complant (no. 11247) through their helpline. I was assured of a refund within a week, but it did not happen till today (23rd Nov.) despite several calls to helpline and emails to [protected]@kesinenitravels.com
Their lack of response is appalling. I would advice all to avoid booking their tickets on line.
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Kesineni's #1-124, Nizampet, Hyderabad, Andhra Pradesh, India - 500072
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ca — Kesineni Ticket Refund
I booked a ticket on kesinenitravels.com but the transaction failed. Still my card has been charged.When i checked with CC Avenue, they said
"Your transaction has been successfully processed with the order number: 098030. For further details regarding the booking of ticket, we suggest you to kindly get in touch with the merchant by e-mail at: [protected]@kesinenitravels.com."
And when i checked with Kesineni on 20 Octth (the day when i booked), they said, refund will be done in 7 working days. But still i haven't received any refund.
When contacted, Kesineni keep saying, we sent the refund from ourside... we are good from ourside. thats it.. and no satisfactory response and not even taking any ownership of the issue.
This is getting worst, if we get this kind of support, atleast i won't be interested on online transaction for these websites.
Thanks,
Bhanu