[Resolved] Kingsieher / Yatra.com — no refund .. poor customer service by both | |||
i had booked 3 tickets on the Mumbai-Delhi-Shimla sector for 17the sep.. using yatra.com. REF NO. YN4WGO.. the delhi shimla sector which happened to be on Kingfisher red IT4349 got cancelled. They actually made us wait for 4 hours at the airport before telling us that the they have decided to cancel the flight. instead of paying us a compensation or putting us on another flight they asked to talk to YATRA and get a refund. Since then i have been chasing them for my refund. after two days they are asking me to now go to kingfisher and get the ticket stamped with the cancelled amount and send them the scanned copy back. This is the level of service. For a ticket that they booked.. now i need to be co-ordinating between them and kingfisher. this is horrible level of service and even after 4 days i still dont know my refund amount. the passenger names are as given below Harvinder Chhabra Jugaad Chhabra Naunidh Chhabra. I paid 24000 for the tickets and then had to shell another 9000 to travel by road to SHIMLA because they just refused to help us at all. I work for the Times of India group and it is not very difficult to raise such issues through the print but then thats the final step i guess. looking forward to hear on this. Harjeet S Chhabra [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Harjeet S Chhabra,
We are extremely sorry for the inconvenience caused. We are looking into this matter & your query has been forwarded to the concerned department. We will respond back to you within 24 hours. Thank you for your patience. For immediate support, please call[protected]
Thanks,
YatraCare
We are extremely sorry for the inconvenience caused. We are looking into this matter & your query has been forwarded to the concerned department. We will respond back to you within 24 hours. Thank you for your patience. For immediate support, please call[protected]
Thanks,
YatraCare
Dear Mr Chhabra,
We apologies for the inconvenience faced by you during the above mentioned transaction. As the flight had been canceled by the airline, and we were applying for a partial refund, we has requested for a copy of the ticket to process the refund. Again, we apologies of the inconvenience faced by you, but this was a requirement from the airline and we needed to fulfill the same to process your refund.
The refund on your booking was processed on 24th September at our end. You would have received the credit of Rs 9268.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
We apologies for the inconvenience faced by you during the above mentioned transaction. As the flight had been canceled by the airline, and we were applying for a partial refund, we has requested for a copy of the ticket to process the refund. Again, we apologies of the inconvenience faced by you, but this was a requirement from the airline and we needed to fulfill the same to process your refund.
The refund on your booking was processed on 24th September at our end. You would have received the credit of Rs 9268.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
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booked 2 tickests mangalore-mumbai. a week before flight, they call me and say the flight is cancelled, and offer me ticket in another flight or refund. i opt for refund, but later (after a month) find that no refund done to my account. asked yatra, they tell me to send a stamped ticket. went to mangalore kingfishcer office, they admit, they didnt put a remark against my booking, and stamp my ticket. i sent it to yatra, at first, they say, i 'll get a full refund, and then do only partial refund. i contact them again, (it's a great pain, and they make you wait for long times) many times, and they make me send stamped ticket each time, and still no use.
very bad service and reply. i am still not sure, who's actually responsible, but think both airlines and YATRA is involved.