[Resolved]  Koovs.com — more then 40 days passed but i Didn't get my order yet

Address:

Punjab

i ordered a Newfeel Shoes on http://www.koovs.com, on Dec 13th 2011 and made the payment online.
More than 40 Days have passed and i didnt got my order yet
on there site its showing Shipped on 18th Dec 2011 throug Blue Dart Courier.
from that day whenever im trying to track my order from bluedart site its showing Numbers Not Found.
i called koovs customer care many time but didn't got any usefull answer from them.
and now thwy are not responding to e-mails and nor attending calls on customer care,
Even if they do so they just give lame excuses that they have intimated the concern department.
I am helpless, to whom do i ask.. they are not even canceling my order.


the details of the product and my order are:

ORDER DETAILS:
Merchant Site URL : http://www.koovs.com
Order Number: 322761
Order Received: Dec 13, 2011
Total Amount : INR (Indian Rupees) 539.00
Shipped Date : 18 Dec, 2011
Through : Blue Dart
Tracking ID : [protected]


i request you to kindly see into the matter and take some proper action at the earliest.

Thanking you,
Imtiyaz Khan