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I have done an online fund trasfer from Kotak Mahindra Bank to Punjab National Bank (T.V.K Nagar Branch) on 01/06/09, a sum of Rs. 5000, but so far the money has not credited in my account. When I contacted the customer care of kotak mahindra bank, they give me the RBI reference No. KKB090601N628859 and the IFSC Code PUNB0158700, when I showed these details to Punjab National Bank, the manager denied that he cannot able to trace the IFSC Code, so he told me to check with Kotak Mahindra Bank, and when I recheck with the Kotak bank, they giving the same answer that the money has been successfully debited so I have to check with Punjab National Bank. All these have been going from past 05/06/09 and till now i have'nt got any solution. I also send the details of online transaction which had done from Kotak Mahindra Bank.. So check and please do the needful for me at the earliest...
Account Activity for : [protected]
Statement for Period :01/06/2009 - 04/06/2009
Opening Balance : 5800.00
Closing Balance : 800.00
Sort : Ascending
Txn. Date Value Date Narration Chq./Ref. Number Withdrawal Amount Deposit Amount Closing Balance
1/6/2009 1/6/2009 IB: NEFT OB to [protected] 5000 0 800
All amounts are in account currency.
Account Activity for : [protected]
Statement for Period :01/06/2009 - 04/06/2009
Opening Balance : 5800.00
Closing Balance : 800.00
Sort : Ascending
Txn. Date Value Date Narration Chq./Ref. Number Withdrawal Amount Deposit Amount Closing Balance
1/6/2009 1/6/2009 IB: NEFT OB to [protected] 5000 0 800
All amounts are in account currency.
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27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
Pethetic performance, very poor comunication, & really bad service by Expressit Logistic.
The courier was dispatched on 29th september2008, I was following from 4thOctober08, It took 11days to reach into my hand. As i m very loyal to ICICI bank with my transaction & dues, it was my plan to drop the cheque early before my due date i.e., 8/10/2008 but your service made me defaulter for days. Which is a shame.
If the bank charges any interest on the amount who will be held responsible, & who is going to pay due interest amount.
Pls read the below to improve your service & make your service more customer delight.
When Contacted to Mumbai: [protected]given the below details after 2 days of followup with no attender name.
When contacted to Bangalore:[protected], 25227683, 41258204, [protected](Sharada), [protected]-(delivery person)
1.No one is bothered to pick the phone.
2.No reply back! even after customer followups.
3.No ontime delivery-Which shows no importance about the customer requirements.
4.No Value to customer feeling.
5.Very bad communication.
5.No proper information, infact they have no information, who is doing what?
6.No number of delivery executive in case customer to follow.
7.Delivery person calls to his convenient place & handover the drafts to me.
Who is suffering end of the day? Its me The Customer!
My details
#971, 10th Cross, Gokula 2nd stage, Devendrapalya, Yeshwantpur, Bangalore-54.
AWB No[protected] & [protected].
Thanks & Regards
Mohammed Shaji
Mobile:[protected]/[protected]
Email:[protected]@gmail.com