[Resolved] L.G. Music System — Faulty L.G.Music System

[Resolved] L.G. Music System — Faulty L.G.Music System

B Bindu Singh from New Delhi, Delhi

I bought a L.G.Music System model no. V530. on31.8.2005 FROM SAINI ELECTRONICS Delhi-110009.for Rs.9200(vat included). The system was faulty and was taken to service center for repair even during the warranty period twice.Then again when the warranty period was over it was repaired which costed me Rs1450.After few days again one or the other function demanded repair.Now the engineer Isays that its MPG card, TDM, Mirro Switch, CDM Assembly needs to be changed which costs around Rs4, 000- Rs4, 500. I bought the system for Rs 9, 200 and now its repair is costing me 6, 000 the company should answer that does it make any sense to get it repaired or Ihave committed any crime in buying a L.G.product for which I am being punished or suffering. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Renu

I agree with this complaint as we are also sailing in the same boat. Our 4 year old LG music system was giving problem. Only DVD player was not working. When we made complaint in March-08, one of their service engineer took it to their workshop at PEERAGARI for repairing and reported that lens is damaged. Estimation given by him for repair was only Rs.2500/-.we gave him the permission to repair it. After several reminders they returned the system with damaging the whole system. They informed that their workshop is shifting from present location to another which they themselves didn’t know. They told that the workshop will attend it and they will collect the system from the residence. Again after several reminders it was taken to new workshop with complaint no. NBC71802674 dated 18-7-08. They collected the system on 7-8-2008 in HI END SOLUTIONS(Auhorised Service Centre) B-7/7, Rajouri Garden, New Delhi-110027, with repeated reminders and told the estimation around 3000/-. Now again when we asked them the progress of our music system, they gave us the new complaint no. N8C82305036 dated 23-8-08 and nobody was in a position for proper reply. When we told them that we will go to complaint in consumer court then immediately they called back and told that if you are ready to pay 5000/- Rs the system is ready with us. Now we request to kindly look after the matter on priority and keep your commitment.

R.K.Malhotra

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