[Resolved]  Levi Strauss (India) Pvt Ltd — customer harassment

i had purchased a levi jeans from their outlet in kanpur. later i wanted an exchange for a smaller size.but teh store refused to do it saying there wasnt any guarantee i had purchased it from their store.(mind you all tags including the bar code were intact.)repeated emails and phone calls to their customer care dept. has not yielded any result till date.kindly help.
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Sir,
This is my heartfelt desire to brought to your notice about injustice done to me by Levi’s India.
I have purchased as pair of Levi’s Jeans, Mrp 2299. from LEVIS MATCH POINT CHAKRATA ROAD DEHRADUN place on 14th January 2010, Bill No.- [protected].
When I took the jeans home and washed it on the first time, I was shocked to see that jeans pocket has cut.
Now, I took this back to the retailer and he blatantly refused to change the jeans and told that its my fault.
I have been using Levi’s since long time and am a fan of complete range of shirts, jeans T-shirts etc. and would be spending over 10000 Rs. per annum on the brand. The only reason I do so is my love for the brand and Trust that this brand will never fail me.
I am sorry to say that Retailers like M/s LEVIES MATCH POINT CHAKRATA ROAD DEHRADUN are spoiling the image of an iconic brand which is neither unacceptable to me and nor should be to you as well.
I request you to kindly look into the matter and resolve the issue soon.
I have faith in Levi’s, please do not put me down.

Regards
Harendra
[protected]
i would like to tell ur denim is selling dublicate in punjab on worldwide showroom in paras down zirakpur(punjab) n muktsar(punjab) on orignal price plz do something...
Find him and take him to the court.
Find him and take him to the court.
aise logoko to pakad ke police k hawale kardena chahie.
I think it is better to hit them in the public rather than take to court.
customer harassment
i had purchased a levi sweater from their outlet in Kunal Retails, Shop No 7 Mandir Marg, Mahanagr, Lucknow, Ph:[protected], [protected]. later i wanted an exchange for a sweater, but Kunal Retails store refused to do it saying there wasnt any guarantee i had purchased it from their store. repeated emails and phone calls to their customer care dept. North head Mr. Sushant Gupta, his contact no. [protected] i am contacting to Mr. Gupta but he is not responding to my complaint, has not yielded any result till date.kindly help.

Yours faithfully,

Brijesh
Mob: [protected]
customer harassment
i had purchased a levi sweater from their outlet in Kunal Retails, Shop No 7 Mandir Marg, Mahanagr, Lucknow, Ph:[protected], [protected]. later i wanted an exchange for a sweater, but Kunal Retails store refused to do it saying there wasnt any guarantee i had purchased it from their store. repeated emails and phone calls to their customer care dept. North head Mr. Sushant Gupta, his contact no. [protected] i am contacting to Mr. Gupta but he is not responding to my complaint, has not yielded any result till date.kindly help.

Yours faithfully,

Brijesh
Mob: [protected]
i bought one t-shirt in levi's showroom, chrompet, chennai, but that t-shirt containt two holes and color fade, i went that shop, but not chenge the t- shirts,

its never expect, that type of cheating is happing in levis showroom
fhjhj
dear sir/madam,
I want to open a new retail showroom of levi's apparels in LUDHIANA ( PUNJAB ) in a new shopping malls. i just want to know that to whom i should contact for all the detail, procedure and formalities regarding the dealership. i use to wear levi's jeans for many years and in ludhiana, people are mad about levi's, its like a status symbol for the people. so, i just wanna be a part of levi's and can help to promote its sale and my business. so, please guide me how can i go further on my idea...
Vishesh Goyal
[protected].
thankyou
Hi,

We purched T-shirt from your following shop.
694/A, Shop No 2,
Hotel rajdoot, Satara Road,
Adarash Nagar,
City Pride Theatre,
Pune-411037.
Tel:[protected]

After the first wash, the colour of the T-shirt faded and also its increases in the size. We had made the complaint at the shop. But the shop manager refuse to exchange the T-shir, with the explination he will make it short from the tailer and also complaint us that the detergent which we use is not proper.

We already had more then 10 Levis T-shirt, but for all those we had never raise the complaient.

If this is the how the levis will treat with the customers then we would never take any of the stuff from the levis.
21.09.2010
Shivamogga.
Subject: i’m a frustrated customer of levi’s!
Respected sir,
My name is rakesh, a student of dentistry. And i am a resident of shivamogga district in karnataka, india.
Some time ago i bought a pair of jeans from a levi signature store in shivamogga. I soon realised it was defective. When i tried to return it for exchange, they blamed me for the damage and made me look like sheep. I was handled very badly and it was disturbing. I cursed and swore never to associate with levi’s ever again. But then after a while my friends suggested that i report it to the company and so i’m doing it. I’ve no hope from you either. I’m only giving ita try. I’d be glad though if i atleast get a reply.
I’m enclosing the billing details, just in case you could do something... Arman’s exclusive, retail tax invoice, Trans #: 849 [protected] sales associate: zabi. Date: 7.30.2010 Address: arman”s exclusive, shop no. 10 jj commercials, savalanga road, shivamogga, karnataka- 577201
Thank you,
Rakesh.
Hi, Mr. Chatterjee,

Duplicate Levi's brand jeans are availabe in Mumbai Manish Market in very cheap rate and also other places in Maharashtra. We have found in Delhi Market also.

Regards,


CHANDRA MOHAN RAO
Chief Investigation Officer

A to Z Anti Piracy Pvt Ltd,
Email ; atoz.[protected]@gmail.com
Email, cmrao.[protected]@gmail.com
cell ; [protected]
I Gagan Preet Singh would like to bring into your notice that LEVI STORE at mohali is playing with the honesty of the brand which people trust in a BIG way...My experience was quite disappointing as i have been the regular customer of Levis, however of-late i had shopped for 2 pair of jeans worth Rs 3000 approx.at Levi store, mohali on 10 june 2010..

The Size Tag as mentioned on jeans is 38/34..but when ever i wear it, i feel very uncomfortable due to lack of correct fitting as it should be as per the size tag..I complained the same at the store but no one bothered to provide the resolution in terms of getting the pair changed...

Atlast i got irritated and finally decided to get the same altered and when contacted the local tailor the jeans size measured was 42 instead of 38 (which was required)..it was almost 4 inches more...how can the fitting for 38 waist be correct/good with jeans of 42 size..

I request u to kindly take the necessary action and change the pair of both the jeans..

Gagan Preet Singh
[protected]
dear consumers,

we request all Consumer to make sure you are buying genuine products or ask to seller that it was imported / grey or officially marketed products by India.

Shops from Mumbai / New Delhi / Chennai / Kolkata / Rajasthan are flooded with fake Products from Hong Kong / Dubai / Singapore / Thailand and China.

CHANDRA MOHAN RAO

Anti Piracy & Trade Mark Investigation Bureau

[protected]/ Email: cmrao.[protected]@gmail.com
i had purchased a sandal fr there mani square store in kolkata and it was a defective piece.
all the pastings went off as well as the leather was also torn that was within 20 to 30 days.
the funniest part is when i went to the store they told me that it does not hv any warranty or guarantee.
but after some talking they agreed to send the sandal to the company and will call me back.
they did not had the time to call back so i called them after 1 month and they told me it is being repaired and i will get in 2 to 3 days. i told them that the sandal was beyond repair and i[censored] guys cannot replace u might keep them urselves. so this is the response from my uptil now favourite brand.
so guys beware of levis. they do not vouch for their product.
i had allready purchased 2 jeans from market . i wanna exchange but eller ask me they do not because they sell directly. i m confuse bcoz i feel i bought pirate jens . so i wanna know wat levis company can not action to seller who sell duplicate jeans? please reply
i bought a jeans frm levi's outlet in dehradun...wen i went agn there after 3 days the owner of dat outlet was nt there...as i wanted a smaller size...later wen he come bak afetr 5 days i again went there and he told me dat nw nothng can b done as its too late and jeans is luking rough( although the packet in which it was kept was as it is)...this is d way a brand co. is handling its customer...nw wat to do????
Sir,



I have received a call from [protected] regarding the captioned subject. it ws really sad and surprising that the person calling up used such harsh and abusing language, word like "Liar" was repeatedly used by your representative.



Well if this the the quality of Customer Satisfaction you offer (which is even worse than the quality of Denim being delivered to me).



I am really not very sure what to say and what to do,





Vishant Chowdhury
[protected]




[protected][protected][protected][protected]


From: [protected]@msn.com
To: [protected]@levi.com; [protected]@levi.com; [protected]@levis.co.in
Subject: FW: LOOP ID: 227809 Defective Jeans Delivered and Replacement refused
Date: Wed, 2 Mar 2011 14:30:55 +0530


Am awaiting a proper response from Levis

will be compelled to approach consumer disputes redresal forum for HELP if proper replacement is not shipped immediately,

unexpected service from Levis,

regards.




[protected][protected][protected][protected]


From: [protected]@msn.com
To: [protected]@levi.com; [protected]@levi.com; [protected]@levis.co.in
Subject: LOOP ID: 227809 Defective Jeans Delivered and Replacement refused
Date: Tue, 22 Feb 2011 23:42:38 +0530

Sir,



I purchased a pair of Jeans from your Livis's Store as Hill Cart Road, Siliguri West Bengal, On 12th January,


there is some problem with the steach of the said jeans that it itches my right leg...
your store manager refuses to acknowledge the complain and the said jeans is unusable,


Kindly help,


regards,

Vishant Chowdhury
[protected]

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