[Resolved] Levis Jeans — product defect | |
i have been using levis denims for a long time now...however this time when i got a jeans worth 1800 in sept 08...i had a diff experience, ...the jeans dint last a month and started tearing from the thighs...whn yesterday 21.01.09 i took the jeans to the store located at law college sqaure nagpur (the store itself opened 4 months ago...)to lodge a complain...the store manager instead of assisting started defending the product and assured me it wasnt a manufacturing defect but a wash defect from the house maid...he later went on to add that i had ROUGH USED the jeans...i kept tellin him dat a four month old jeans cannot be rough used to an extent dat it gets torn...besides the fact dat i wear it only to office and not to train in a military camp whr i crawl and creep in my jeans... i need assistance as to wat can b done ...i paid almost double of wat a normal pair of jeans costs...and at the end in 4 months the jeans turns out to be unusable...with least assistance from the store manager... Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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This is my heartfelt desire to brought to your notice about injustice done to me by Levi’s India.
I have purchased as pair of Levi’s Jeans, Mrp 2299. from LEVIS MATCH POINT CHAKRATA ROAD DEHRADUN place on 14th January 2010, Bill No.- [protected].
When I took the jeans home and washed it on the first time, I was shocked to see that jeans pocket has cut.
Now, I took this back to the retailer and he blatantly refused to change the jeans and told that its my fault.
I have been using Levi’s since long time and am a fan of complete range of shirts, jeans T-shirts etc. and would be spending over 10000 Rs. per annum on the brand. The only reason I do so is my love for the brand and Trust that this brand will never fail me.
I am sorry to say that Retailers like M/s LEVIES MATCH POINT CHAKRATA ROAD DEHRADUN are spoiling the image of an iconic brand which is neither unacceptable to me and nor should be to you as well.
I request you to kindly look into the matter and resolve the issue soon.
I have faith in Levi’s, please do not put me down.
Regards
Harendra
[protected]