[Resolved] LG - LCD TV — Pathetic Customer service & support

Shrikant Paralikar

from Mumbai, Maharashtra

Address:

Thane, Maharashtra

Hi,

I bought LC LCD 22LH20 from Vijay Sales, LBS Road, Thane branch.

The Lsaid LCD turned faulty in warranty.

I have done extensive communication with LG India Service & Thanbe Service center fo which I am not receiving any resolution to my complaint. I have listed dowen one of the mail containt I have sent to LG India Service recentlt fore which have not receivefd any response.

Dear LG Service India,

I am really feel sorry that I have to raise my complaint continuously.

However pls see following,
• Complaint raised on 31st August Complaint No C[protected] regarding LCd turned faulty in warranty.
• Complaint closed by LG service care based on technicians feedback, Residence was locked, which is not true.
• Another Technician (Servesh) visited on 5th Sept & identified the problem of faulty PSU.- He promised to revert in 2 days. And there is no response again.
• - The update of Technician Servesh visit and problem identification is not registered in your customer care system.
• Raised this issue to LG service India, who reverted with BSM contact Details Mr. Janak Doshi.
• Mr. Prashant of Micro Service promised that by 10th Sept the issue will be resolved.
• Upon follow-up with Mr Janak Doshi – BSM, on 13th promised that the issue will be resolved on same day 13th Sept.
• Your Technician called and confirmed that the part is not avail able & will be resolved on 16th September
• 17th Sept I received a call to inform that there is delay so we are replacing your LCD & requested to provide the Invoice & Photo ID.
• 23rd Sept, I received a message from my wife that SMS is received from LG service that due to non-availability of the part your complaint is closed???
• So far I have not received any solution & no support provided.
• I have sent mail message to Mr. Janak Doshi & yourself.

It appears I have made a mistake choosing LG over other brands.

Your kind suggestion is most welcomed as next step considering yourself in my shoes to resolve this once for all.

BR

Shrikant Paralikar
Un-Satisfied Customer
+[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Dheeraj Kochhar

LG LCD 22'' — No Display

Dear Concerned,

I bought a 22" LCD from local dealer in nagpur on 22nd May 2010. LG executive installed it on 25th May 2010 at 06:10 pm. But after few hours of installation this LCD dispalyed only white screen. I lodged a complaint , their executive came but at that time no white screen appeared and TV responded perfectly.
But on 26th June it happened again and i lodged the complaint (Complait ID - C[protected]) ON 28th June 2010. Since that date my TV is not working. I ve called atleast 10 times in their customer care but no reverts as yet.

One fine day their enginner came and said its mother board is faulty and have to replace it, i said do it, but no one turned up to change that Mother board. On 22nd July engineer again came with mother board but that gentleman said i mistakenly picked wrong mother board and this doen't fit in your LCD and we have to carry your LCD to our local service centre. I agin said OK but no one turned up again.

Sir, plz help me ....i am feeling cheated by this company.

I ll be highly obliged.

Thanks and Regards

Dheeraj Kochhar
501/C-06, Pioneer Regency
Katol Road, Near K T Nagar
Nagpur - 10