LG Split AC — Compressor taken for service but not yet returned back.

LG - Split AC — No Cooling- Compressor Faulty

I have purchased a Spilt A/c Model No. LSN5CG3VF6 with 1.5 Ton Capacity on 18th April, 2010 from E-Zone Electronics Paschim Vihar and the same was installed on 19th April, 2010. Just 2 months have passed and from 21st June the AC was not cooling and a Complaint was lodged on 22nd June, 2010 morning at 8.00 A.M. vide Complaint Number C[protected] vide which we were informed that the Engineer will visit within 24 hours But after repeated reminders with no sight of Engineer coming to inspect I called Ms. Shobha Pandey on 24th June, 2010 by 2:00 pm who promised that by evening some engineer will definitely visit, but that also went in vain no one visited our house to inspect the problem in the Air Conditioner. Nearly we would have made 100 calls to the customer care number and also to Unique Aircon at last the engineer visited on 25th evening at around 6.00 pm and told that there is no gas and next day morning he will fill it up.

But again the same problem happened till evening 5.00 clock no Engineer visited and after repeated calls the engineer came at 6.00 pm on 26th June, 2010 and started filling the gas after 10 minutes he told that there is leakage problem so he will ask the office to lift the outdoor unit and after repair he will install the same on Monday evening. I argued and informed them, within 2 months if there is leakage problem, I want a new one to be replaced and not repaired. They said it is not possible, and I need to contact the dealer from whom I purchased the AC. On Visiting the dealer he called some Parvesh and told that the Compressor part will be changed to new one and then will be delivered to us latest by Monday

Till 7.00 pm on Sunday i.e. 27th June, 2010 no one visited us to lift the compressor which was dismantled by the Engineer and after repeated 5 calls to various people at last took the ac for repair.

On 28th June, 2010 without any calls from the engineers, we called the customer care and spoke to Mr. Ashish who told that by evening the outdoor unit will be despatched and by morning the engineer will visit to install the same.

After 30 minutes Mr. Malhotra called and told that the Outdoor Unit is not repairable and will be replaced and it will take 10 days. After which I called the customer care number[protected] where Mr. Sushil spoke to me and then escalated the call to Mr. Navin who in turn asked me to speak to Ms. Shobha Pandey , FYI she does not pick up the phone at all. whenever we call just the caller tone is set and it gets disconnected. Mr. Navin told that within 45 minutes he will call back, now the time I am writing this is to you is 10:45 pm till now no call has been received.

Kindly let me know why should the customer face problem after paying an amount of Rs. 25000 ?
What is the fault of customer ?
Is it buying LG Ac is blender mistake of the customer?
First impression is the best impression. Is this the kind of service provided by LG to their valued customer?

I need the replacement latest by 29th June, 2010 evening at 5.00 P.M. and the installation has to be done on the same day.

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team