[Resolved] LG / Air Conditioners — Faulty Product and Pathetic Service

[Resolved] LG / Air Conditioners — Faulty Product and Pathetic Service

M Mrs Pereira

I purchased 3 LG Air Con's ( 2 Window and 1 split) at the Times Exhibition at Bandra-Kurla complex Mumbai on 28th April 08. It's been a nighmare from the time I bought these LG products. The 1.5 ton window AC has never worked from the time it was installed. According to the LG service Engineer, one of the parts is faulty and hence needs to be replaced. How can a part be faulty of a new Air con? When I have paid for a new AC, I expected a working product and not the one with faulty part.Why should I accept a product with faulty part? Also the dealer delivered an incorrect product, instead of a 2 ton split AC, the dealer has sent 1 ton Ac and never bothered to replace it with 2 ton. Everytime we call, the dealer's Sales person has given different excuses. When I met the Sales person Mr Joseph who sold me the AC at the exhibition, he was very rude and arrogant. The experience of buying an LG product has been horrifying. The LG Branch office number[protected]/5 given to me by the LG service desk has never been answered. I tried the number for several days without success. I have also posted a complaint on the LG India website but haven't got any reply. I have lost trust in the LG products and services. I am shocked to see the attitude and the culture prevailing at LG India. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Shailender Singh.T

from Pune, Maharashtra

LG/Air Conditioners — Servicing of AC quotes

Sir

Last March, we have purchased 3 no's 1.5 Tr Split A/c"s From Tanmayee Electronics , Khairtabad, but till now not even a single service has been done. inspite of calling theree is no responnse from , pls look into it & do the needful.

Regards
Shailender Singh.T
[protected]

manikyam

from Mumbai, Maharashtra

sir,
my ac lg 1.6 t is not working please subsute your engginare for rectifation

Savita

from Akbarpur, Uttar Pradesh

LG - Air Conditioners — Faulty product

I purchased a LG 1.5 ton window AC of LG from Reliance Mart in Faridabad on 25 April 2009. As I was going to be out of town for some time I took delivery of the AC in mid-June and started using it thereafter.

After about a week o[censored]sing the AC the cooling power failed. I called up the LG service and after a few days a person came and checked the piece. He said the AC's motor needed replacement and went back. I followed up with LG service a couple of times only to be arrogantly told that the company did not have spare motor to replace the faulty part immediately.

Till date (18 July) no one from LG has come to replace the faulty motor. And why should a new AC's motor fail so quickly and so easily? Is this the kind of service standard that one is going to get from a company that claims to comply with international standards in manufacturing and supply management?

Savita,
Faridabad, Haryana.

Mohamed Aleemullah Sheriff

from Chennai, Tamil Nadu

i purchased lg split a/c from chennai anna nagar till one year it was in good condition after one year as warrenteed by the company then after some days it had a problem of water flowing from the inner unit i have complained many times to the lg service centre they came many time but the problem was not solved yet now and iam unbale to use my a/c bz of water flow from inner unit iam totally depressed from this isssue service is very very bad. till the warantee its work gud after that like an assembled piece unsatisfied by the service people of LG.