[Resolved]  LG DVD Writer Gh22ns30 — Unsatisfactory service

Dear Sir/Madam,

I Dileep Bajpai had bought a DVD writer of LG company on 31/01/09 from Om Computer Agency, Naza Market, Lalbagh, Lucknow. I have consumed the product approximately 6 and 1/2 months since 31/01/09 and now the problem of reading/writing of any kind of disk i.e. CD/DVD is occurring. To solve this problem I went to Info Vein Software Technologies Pvt. Ltd. situated @ 1st floor, Faridi Building, Maqbara Road, Hazaratganj Lucknow on 23/07/09. A replacement was made by the service centre and I had received a new DVD writer on 31/07/09. Now when I connected the new DVD writer I found that the previous problem is also persist in the received new one. I complained again in the service centre on 1/08/09 then the contacting person said to me to bring the DVD writer to him and he will be replace it again with new one on the spot, but when I went there then receptionist madam again gave me a job sheet and said to me that the part is not available so I gave him some more time to solve the problem but the company is not interested to do so because I have not been received a replaced product yet. I called to Mr. Subhash Chandra Verma ASM LG Electronics Lucknow to take appropriate action on my complaint on 03/08/09 so he told me that the product will be replaced on the next day i.e. 04/08/09 now when I called to service centre on said day Mr. Satyendra Singh ( contacting person of Info Vein Software Technologies Pvt. Ltd.) said to me to call him never and behaved very rudely. I told it on LG customer care and asked him the phone no. of higher authorities of his company then he clearly said to me that they do not have any phone no. or fax no. of higher authorities they provide me a phone no.[protected] of Ms. Shashi Singh, I talked to Ms. Shashi Singh to solve my problem then she also clearly said to me that she can not help me.